Who will give me an article-Reflections on Tourism Psychology

In tour groups, the most troublesome thing for tour guides is the difficult tourists. The biggest feature of difficult tourists is that they love to pick all the "faults" in the process of traveling, always pull up their faces, criticize others regardless of their feelings, and hurt people with harsh words. Secondly, they have a high demand for tourist reception services, a serious psychology of pursuing perfection, and a tense relationship with other tourists. When others see them, they tend to stay away. They have strict requirements for the service of tour guides, and if they are not satisfied, they will threaten to complain. Therefore, tour guides should be more careful when receiving such tourists to prevent them from being unreasonably entangled.

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To treat difficult tourists, tour guides should first carry out activities in strict accordance with the contents of the tourist reception plan, and the tour guide service should be standardized and the operation order should be reasonable. When providing tour guide services, we should be neither humble nor supercilious, and be careful in our work. When encountering some unsatisfactory things and problems, in the face of tourists' criticism and accusations, tour guides should neither be tit-for-tat, nor should they fall into meaningless arguments, not to mention "drugging" tourists because of their feelings or using their "privileges". On the contrary, we should serve these tourists with greater enthusiasm and perseverance, so that they can truly feel the generosity of the tour guide, and only when they have it can they be considered virtuous.

The "nemesis" that is difficult to serve tourists is "justice". As long as the tour guide is fair and just, the service is warm and thoughtful, and the tourists are not afraid of criticism and criticism. At the same time, they should also believe that the vast majority of tourists in the tourism team are reasonable and reliable. First, they grasp the value orientation and have centripetal force. The tour guide is fully responsible for the activities such as food, accommodation, transportation, shopping and entertainment of the tour team. They must be the backbone of tourists, always stand in the position of tourists, distinguish right from wrong, find the right value orientation, and don't go with the flow.

The second is to strengthen professional quality and self-control. The root of individual tour guides' mistakes lies in their inability to withstand all kinds of temptations and lack of internal determination. It is necessary to strengthen moral cultivation and world outlook transformation, firmly hold the tourists' lines of defense in principle, ideology and morality, and laws and regulations, never reach out and deviate from the rules, embody high-level professional ethics everywhere, always show the true level of service skills, and truly win the trust of tourists.

Third, the hospitality is fair and equal, and there is affinity. It is very important for tour guides to provide face-to-face services for tourists for a long time, to keep a correct attitude, to handle all kinds of relationships harmoniously, to learn to respect, be considerate and care for every tourist, and to organically combine comprehensive and targeted services. Don't criticize the ideological fluctuation of some tourists, don't satirize the shortcomings of a few tourists, and don't stand by and watch the difficulties encountered by individual guests.

The fourth is to keep in mind the job responsibilities and have immunity. Whether you can pass the money barrier is the touchstone to test the strength of principle and the weight star to measure personality charm. The key is to be cautious and always tell yourself that everything comes from the hearts of tourists. Reasonable self-psychological orientation Many college students, especially famous college students, are often immersed in the ideal kingdom and full of confidence in their employment prospects. However, in the process of employment, there is a lack of evaluation of one's own ability, and one eye is stronger than the other, which is unrealistic. Because of the high orientation when choosing a job, it is often too high to be low, which leads to frustration in employment. Therefore, college students should first make a correct and comprehensive self-evaluation and have a complete grasp of their major, work ability, hobbies, advantages and disadvantages. Therefore, we can constantly adjust our original unrealistic employment orientation. With this psychological preparation, we can overcome the common problem of high ambition and adapt our job-hunting desire to social needs. However, some graduates have excessive self-abasement, always think that their skills are inferior to others, and compare their shortcomings with others' advantages, so they dare not take the initiative to improve themselves. In fact, everyone has his own strengths and weaknesses, and the secret of a successful life is to manage his own strengths! Therefore, when choosing a career, we should pay attention to giving play to our skills. First of all, you should not think too much about how much money this career can bring you, but take a career that can give full play to your personal advantages as the first choice, because if you can give full play to your own specialties, money can be accumulated slowly; Managing your strengths can add value to your life, and managing your weaknesses will devalue your life!

Balance your mind and be kind to setbacks. Although some college students have worked hard, they still haven't found jobs or their jobs are not ideal for the time being. Don't lose heart. In fact, reading a good book does not necessarily mean that your work will be good! Because in addition to IQ, it also involves knowledge other than books, such as "emotional intelligence", interpersonal communication and work experience, and work experience is valued by current units. Therefore, it is reasonable for college students not to be recognized by others for the time being when they are looking for a job. Frustration and frustration are a kind of psychological experience when people's wishes can't be realized and their needs can't be met. For some college students who have been in good weather, they should be prepared for setbacks before taking up their posts! College students have just entered the society from school, and they have a lot of maladjustment to the society, and they are often frustrated in finding a job, so they may feel a lot of psychological imbalance. In fact, the so-called balance is only relative and temporary, while the imbalance is frequent. Absolute fairness is hard to achieve, the key is to see how we find our own balance. Therefore, people, things and things that feel unbalanced should be treated objectively, and don't complain too much, because complaining can't solve any problems. Only by learning from the setbacks in job hunting can we seek further development in the future. If you have no job for the time being, you can look for it slowly; If the job is not ideal, first find a job and then choose a job; Lack of experience, accumulated in the work; You can start your own business. ...