Yesterday's tour price is different from today's, and it was written in real time. What does this mean?

On the occasion of People's Network Nanjing March 13 (Hu Weiwei) 3 15, Ms. Xu from Wuxi complained to this website that Tuniu Travel Network (hereinafter referred to as Tuniu) has different prices for the same tour group, but the same tour group has three prices, with the highest difference of nearly 10,000 yuan. "The difference between the waybill and our price is too big. Is this hunger marketing or consumer fraud? "

Tourist complaints: The price difference between different groups is nearly 10,000 yuan.

Ms. Xu told the reporter that she took a fancy to the 7-night and 8-day tour of Sri Lanka from Shanghai in Tuniu, and the price was 16999 yuan. "Because our party 12 people, Tuniu is cheaper than one hundred yuan each. The discounted price is 16859 yuan, and our total price is 202308 yuan. " Ms. Xu and her party 12 people participated in a 7-night and 8-day tour of Sri Lanka from February 19 to February 26, and the group 19 people.

Originally, it was a very happy thing, but in the process of traveling in Sri Lanka, Ms. Xu found something that made her unhappy: the same tour group found that the same group had three different prices, namely 16859 yuan, 13998 yuan and 6999 yuan. "We probably eat and live together, sit in the same car and be a team leader. Everyone gets along well and travels for a long time, so we communicate and I know that the price of the same group is different, which makes our group very angry. "

After returning to China after the trip, Ms. Xu communicated with Tuniu. "Tuniu has always denied that there is an order of 13998 yuan, and said that 6999 yuan is a sale. I can understand that the tail goods are sold normally, but the price of 6999 yuan is really unacceptable. Tuniu's offer is obviously inflated. " Ms. Xu told the reporter about the communication, and she also said that they are not willing to accept compensation, but just need a clear consumption.

Tuniu responded: in business, it is to sell the tail of VIP customers.

In this regard, the reporter called and interviewed Miss Gu, the relevant person in charge of Tuniu Travel Network. In response to the question of "different prices in the same group" for the 7-night and 8-day tour in Sri Lanka, she replied to the reporter after verification: there are 3 VIP guests in the guest group, and they got the price of 6999 yuan, because this is the price of the tail order we made for these 3 VIP customers.

Miss Gu said that there was no so-called contract of 13998 yuan. "The customer who got the order of 13998 yuan provided us with the contract, and the price was 6999 yuan, which is also the price of our VIP customers' tail goods sales. Two people are 13998 yuan, so there is no contract of 13998 yuan at all. "

Miss Gu also said that Tuniu Company has the right to sell tail goods, after all, it is a business. At the same time, Tuniu is also discussing how to deal with this problem with customers who complain.

Relevant departments: The complaint has been accepted and will be handled in coordination.

In addition, the reporter learned from the Nanjing Tourism Commission that the Municipal Tourism Commission has received this complaint about the different prices of Tuniu, which is located in Xuanwu District and has been accepted by Xuanwu District Tourism Bureau based on localized management.

So the reporter contacted Xuanwu District Tourism Bureau again and learned from the relevant person in charge who accepted the matter that the complaint had been transferred to Tuniu Workstation, so that they could connect with the customers who complained. The results haven't come out yet, and they will be coordinated in the near future. "Complaining about customers is a contract signed with Tuniu. If there are contradictions between consumers and operators, we can only play a coordinating role in the middle to see if there are any violations and contradictions. "

People's Daily will also continue to follow up the reports about the different prices of Tuniu Travel Network.