2018 Tour Guide Qualification Examination "Tour Guide Business" Mock Test Question 7

2018 Tour Guide Qualification Examination "Tour Guide Business" Mock Test Question 7

1. As the representative of the domestic tour group, he is responsible for the comprehensive implementation of the tourism plan and therefore takes the lead in the entire tourism activities What works is ________.

A. Tour leader B. Full escort C. Ground escort D. Attraction guide

Answer: B

2. Tourists ask for a room with a higher standard At this time, the correct approach for the tour guide is to ________.

A. Inform the tourists that it exceeds the standard and cannot be satisfied

B. If there is a room, it can be satisfied, but the tourists have to pay the check-out loss fee and the room rate difference

C. Refuse politely

D. Please accompany the whole group to report to the group agency, and the group agency will decide

Answer: B

3. The leader leads the group to travel abroad. "Going through three customs" when arriving at a tourist destination refers to ________.

A. Health quarantine, license inspection, customs inspection

B. Food quarantine, license inspection, customs inspection

C. Health quarantine, physical examination, customs Inspection

D. Health quarantine, license inspection, and anti-terrorism inspection

Answer: A

4. If an overseas tourist is critically ill and his relatives are not around, the tour guide Remind ________ to try to notify the patient's family in a timely manner.

A. Full escort B. Embassy and consulate staff C. Tour leader D. Travel agency planning and adjustment

Answer: C

5. Obtain the intermediate tour guide qualification ________, with outstanding performance and high level, has a certain influence among peers and travel agents at home and abroad. Those who pass the assessment can be promoted to senior tour guides.

A. More than one year B. More than two years

C. More than three years D. More than four years

Answer: C

6. When visiting the lake, a tourist asked to row a boat by himself and promised to take responsibility for it. The correct way for the tour guide to do this was to ________.

A. Decline politely and explain well

B. Agree, but ask to return to the team on time

C. Do a good job of assisting

D. Ask the relevant departments of the travel agency for instructions

Answer: A

7. After the tour group arrives at the scenic spot, some tourists hope to take photos on their own instead of following the prescribed route. The correct approach for the tour guide is to ________.

A. Explain patiently and do not accept his request

B. Ask the team leader to accompany him

C. If the environment permits, his request can be met, but be reminded Tourists should remember the meeting time, location and the bus number

D. They should consult the travel agency before making a decision

Answer: C

8. Some tourists suggested that evening If you are going to watch a performance at a local entertainment venue with a complex environment, the tour guide should ________.

A. Due to safety reasons, the tourist request is declined

B. Help the tourists rent a car and tell the tourists that they are responsible for any safety problems when traveling at night

C. Agree and Help purchase tickets and call a taxi

D. Report to the travel agency and wait for leadership notification

Answer: A

9. The tourist lost the "Mainland Travel Permit for Hong Kong and Macao Residents" , you should first go to ________ to issue a certificate.

A. Group travel agency B. Police station of the lost place

C. Public security department of the lost place D. Local reception travel agency

Answer: D

10. Due to the tourist’s own reasons, if the certificate is lost, the cost of reissue will be borne by ________.

A. The tour operator is responsible B. The tour operator is responsible

C. Tourists take care of themselves D. The tour guide is responsible

Answer: C

11. If a tourist proposes to leave the group because his unreasonable demands are not met, the comprehensive service fee that he has not enjoyed shall be ________.

A. Full refund B. Partial refund C. No refund D. Half refund

Answer: C

12. Foreign tourists must return home due to illness If you cancel the tour early, the comprehensive service fee you have not enjoyed shall be _________.

A. Full refund B. Partial refund

C. No refund D. Depends on the agreement

Answer: D

13. When tourists propose activities with local relatives, the first thing the tour guide should do is ________.

A. Refuse politely

B. Report to the travel agency and collect the cost of joining the group

C. Express agreement and provide necessary assistance

D. Obtain the opinions of the tour leader and tour group members

Answer: D

14. Hong Kong tourists have lost the "Mainland Travel Permit for Hong Kong and Macao Residents". After completing the relevant procedures, A one-time valid _________ issued by the exit and entry administration department of the public security organ.

A. Temporary ID card B. "Exit Pass for the People's Republic of China and the People's Republic of China"

C. "Proof of Loss of Pass" D. "Travel Certificate for Hong Kong and Macao Compatriots"

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Answer: B

15. If an unknown person stops the car while the car is driving, the tour guide should ________.

A. Get out of the car immediately to drive away B. Call the police to the public security department

C. Ask the other party to show their ID. D. Remind the driver not to stop or open the door

Answer: D