Successful cases of receiving large tourist groups

Handling of changes in travel activity plans and schedules

Preparation: Prepare a scenario material for changes in travel activity plans and schedules

Contents and steps:

1. Arrange a simulated on-site training environment.

2. Prepare lines, mobile phones, and tour guide flags for the reception.

3. Prepare a written travel contract and change plan.

4. Simulate the tour guide taking the group by car on the way to the scenic spot.

5. Simulate the coordination among ground escorts, full escorts, tour leaders, planners and tourists.

6. Find out the problems that the tour guides encounter while leading the group and deal with them accordingly.

Attachment: Scenario material

Xiao Du, a tour guide at a travel agency, received a Japanese ceramics training group organized by our company. The members were experts in the Japanese ceramics industry. The group arrived in Jingdezhen in the evening and planned to stay here for one night. The next day, we visited several ancient ceramic sites in Jingdezhen during the day; after dinner, we took a domestic flight at 20:00 to leave Jingdezhen. On the night of the team's arrival, the leader's friend, a celebrity in the archaeological community of Jingdezhen, was invited to the hotel to visit the leader. He told the group leader that a large-scale Yuan Dynasty kiln site with extremely high research value had just been discovered in the countryside 30 kilometers away from Jingdezhen. The group leader was very excited after hearing this, and immediately proposed to visit the kiln site early the next morning, and told the group leader this idea. The team leader promptly informed Xiao Du of the group leader’s intentions, hoping that Xiao Du would meet the group leader’s requirements as much as possible.