Basic workplace etiquette and skills for public relations professionals

Public relations personnel must pay special attention to their workplace etiquette and give people a professional image. I have compiled it for you below, I hope you will like it.

1. What is public relations etiquette?

Refers to the various procedures in which public relations personnel should respect others and pay attention to understanding in public affairs activities. It is a "passport" to enter society, adapt to society, improve work ability, and improve one's own image.

2. The essence and basic principles of public relations etiquette

Essence: the pursuit and creation of truth, goodness and beauty, that is, the pursuit of harmony and reciprocity between people and social organizations, seeking unity within, The purpose is to seek external development and improve work efficiency.

Four basic principles:

1. Principle of respect: The most important thing about this kind of respect is respect for personality, including qualifications, value, honor, image, temperament, and dignity. Respect and respect are the emotional basis of etiquette. You cannot impose your will on others. You must respect the rights of personal freedom and privacy, and learn to appreciate and praise people.

2. Principle of integrity: Honesty and trustworthiness, pure affection, and the same inside and outside.

Sincerity: Honesty, sincerity, sincerity, truthfulness and reliability in dealing with others, and objective and fair speech.

Trust: Pay attention to credit, trust each other, keep your word, be consistent in words and deeds, keep your promises, pay attention to credibility, and seek truth from facts.

3. Tolerance principle: Be tolerant to each other, especially when dealing with interpersonal disputes, maintain an open-minded character and attitude, be considerate, tolerant and considerate of others, and treat others inappropriately. Seek perfection and blame without making excessive demands, be good at resolving all kinds of conflicts, prejudices, first, and win more friends.

4. The principle of equality: moral equality and personality equality, treat all people equally, and respect the value and dignity of others. No matter what the social status of the other party is, there should be no preference for one and favor for the other. New friends and old friends should be treated equally. Don't flatter the other party maliciously because of his or her prominent status, and don't be indifferent and indifferent to the other party because of his low status.

In public, you represent the organization in participating in social activities. The personal image of the public relations personnel definitely represents the image of the organization, so they cannot act recklessly. The personal image of public relations personnel mainly emphasizes six points: appearance, manners, expressions, conversation, clothing and how to treat others.

Some things are external and can be seen at a glance, such as hairstyle, clothing, and behavior. As for the six points I just talked about: appearance, manners, expressions, conversation, clothing, and dealing with others, a considerable number of them can be seen and can be clearly understood by outsiders. Of course, some things are actually internal things that require internal and external coordination and unity. For example, you must have a good education in how you treat others. So, how can we show good personal upbringing?

This is mainly reflected in the way we treat others. Things like appearance, expression, clothing, and conversation are relatively easy for people to do. For example, lesbians should wear fashionable clothes in important public relations and social occasions. Wear dresses or uniforms or formal attire in official occasions. You can wear casual clothes or casual clothes in casual occasions. This is easier to do. Some things are more specific, such as paying attention to the three-color principle when wearing a suit. The three-color principle means that the colors of the whole body should be within three colors, that is, there should be no more than three colors, and the colors of the whole body should not be more than three colors. The three colors mentioned here belong to the three major color systems. That is to say, the overall color of the outfit falls within three color systems.

In addition, you also need to pay attention to some specific matching. For example, as a woman, the leather shoes you wear should be standard leather shoes. If you wear a high-end suit but a pair of travel shoes, it will look nondescript. This kind of thing is relatively easy to do. But some things are more difficult to do. In personal image, the difficulty lies in dealing with others, which is a more internal thing.

When dealing with issues of dealing with others, public relations personnel should first be proactive and enthusiastic. This is very important when selecting and training public relations personnel. Because people have different personalities, some are extroverts and some are introverts. Some people are sanguine, some are choleric, some are melancholic, and some are phlegmatic. People with these four personalities actually behave differently.

For example, what are the characteristics of a person with a sanguine temperament? They have a wide range of hobbies, but are often not dedicated. Such people are actually more suitable for public relations work, because public relations work requires you to be enthusiastic and proactive. What about a person with a slimy temperament? He is more introverted, timid, cautious in doing things, and likes to stick to the rules. Such people often do secretarial work and financial work just right. But doing public relations work is more troublesome because they don't have the initiative. He will do whatever he is asked to do, and he will not do it if he is not allowed to do it; he will say whatever he is asked to say, and he will say nothing if he is not allowed to say anything. They have no initiative and enthusiasm, and they cannot do a good job in public relations. If you don't tell him, he won't know what to do.

Furthermore, public relations personnel must be simple and generous. Not only must you be proactive and enthusiastic, but you must also be simple and generous. Active enthusiasm cannot be overdone, as it is never enough. Sometimes enthusiasm is easy to achieve, but if enthusiasm causes harm to others, it will be more troublesome.

Remember: there are things you should do and things you should not do; there are things you can say and things you cannot say; there are things you should care about and things you cannot care about. This degree is still quite difficult to grasp. Grasping this degree requires experience, training, and education. However, it is not difficult to treat others simply and generously. The key point is to treat others with sincerity, be simple and generous, and avoid hypocrisy.

The third point, what do we emphasize? Emphasis on being civilized and friendly in dealing with others. On the one hand, you need to be kind to others. You need to understand people, be kind to people, and be tolerant of people. How can you do this? You must have certain cultural qualities. Only when a person sees a lot can he become knowledgeable. If you don't see much, your mind will be narrow-minded. Without cultural literacy, it is easier for people to be biased. If you work in public relations, you don't have to be specialized in every major or knowledge, but you should have a broad range of knowledge, strong language expression skills, and some literary attainments.

You should be sensitive to some common topics in travel, fashion, and interpersonal communication, so that you can easily find the same language when talking to others. Otherwise, you will not know what to answer when you ask three questions, then you do public relations work , how can we communicate well with others? In communication, it is very important to be able to find the same language for communication. On the other hand, people who work in public relations must be considerate. Just have a wink. Some people are good at public relations, but they don't wink and seem very passive at work. Another basic quality that we should have when doing public relations work is to be considerate.

The last point is solemnity and propriety. This does not mean that in public relations work, in order to do your job well, you can respond to requests and accept everyone who comes. This is not the case. We have some bottom lines as human beings. For example, in international exchanges, public relations personnel must maintain the image of our Chinese nation, the image of our Chinese Communist Party, and the image of the Chinese nation, the Chinese People's Republic of China.

In internal interactions, we must maintain our organizational image, corporate image and personality. In short, being dignified and decent means emphasizing national character, personal self-esteem, and insisting on being principled. This is very important.

Standards of appearance and etiquette in the workplace

1 Men

1. Short hair, clean and tidy, not too trendy;

2. Spirit Plump and smiling;

3. Shave every day and clean teeth after meals;

4. White or solid-color shirt, no stains on collar and cuffs;

5. The tie is tight to the collar and tied beautifully;

6. The suit is smooth and clean;

7. Do not put items in the pockets of the suit;

8. The trousers are flat and have trouser lines;

9. Short nails and keep them clean

10. Bright leather shoes and dark socks

11. Whole body Within 3 colors.

2 ladies

1. The hairstyle should be elegant, solemn and neatly combed. Long hair should be clipped with hairpins and cannot be dyed in bright colors;

2. Wear light makeup and smile;

3. Wear formal suits, be generous and decent;

4. Nails should not be too long and kept clean. Nail polish must be of natural color;

5. The length of the skirt is appropriate;

6. The skin color is perfect and no holes;

7. The shoes are bright , clean;

8. Within 3 colors of the whole body

Etiquette for getting along in the workplace

Respect colleagues

Mutual respect is the best way to deal with The basis of any kind of interpersonal relationship, the relationship between colleagues is no exception. The relationship between colleagues is different from the relationship between relatives and friends. It is not a social relationship bound by family affection. A momentary rudeness between relatives and friends can be made up for by family affection, while the relationship between colleagues They are bound by work. Once disrespected, the wound will be difficult to heal. Therefore, the most important thing in handling the relationship between colleagues is to respect each other.

Second, material exchanges should be made clear

Colleagues may have material exchanges such as lending money, borrowing things, or giving gifts to each other, but be careful not to be careless. You should remember clearly that even small amounts should be recorded in a memo to remind yourself to return them in time to avoid forgetting and causing misunderstandings. When borrowing money or items from colleagues, you should take the initiative to write an IOU to the other party to enhance your colleagues' trust in you. Sometimes, the lender can also take the initiative to ask the borrower to write an IOU. This is not excessive. The borrower should understand that if the borrowed money and items cannot be returned in time, he should explain the situation to the other party at regular intervals. In terms of material interests, whether you take advantage of the other party intentionally or unintentionally, it will cause psychological discomfort to the other party, thereby lowering your personality in the other party's mind.

Third, express concern for the difficulties of colleagues

When colleagues have difficulties, they usually turn to relatives and friends for help first, but as colleagues, you should take the initiative to ask questions. You should try your best to help with whatever you can. This will enhance the relationship between the two parties and make the relationship more harmonious.

Fourth, do not discuss the privacy of colleagues behind their backs

Everyone has "privacy", and privacy is closely related to one's reputation. Discussing other people's privacy behind their backs will damage other people's reputations and cause problems. The relationship between the two parties is tense or even deteriorated, so it is a dishonorable and harmful behavior.

5. For your own mistakes or misunderstandings between colleagues, you should take the initiative to apologize and explain.

Colleagues often get along with each other, and temporary mistakes are inevitable. If you make a mistake, you should take the initiative to apologize to the other party and seek the other party's understanding; you should take the initiative to explain the misunderstanding between the two parties to the other party, and do not be petty and resentful.