Job responsibilities of quality inspection specialist

Quality inspectors need to have strong pressure resistance, good professional ethics, enthusiasm for work, and willingness to take the initiative and work hard to complete tasks; The following is the job responsibilities of the quality inspection Commissioner that I sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Quality Inspector 1

1. Reorder all abnormal orders (outgoing calls, messages, work orders) in order to find product, process, operation and service problems;

2. Organize special quality inspection for * * * sexual problems, and keep tracking until the problems are solved;

3. Record and order analysis, summarize the causes of problems, draw up solutions and follow up later;

4. Output the results of daily and weekly quality inspection reports;

5. Feedback the problems found in the quality inspection process to the superiors of relevant departments in time, and put forward reasonable suggestions;

6. Accept the reply from various channels and output the reply results;

Responsibilities of Quality Inspection Specialist 2

1. According to the quality inspection process and standards, sample and summarize the chat content of customer service work;

2. Do a good job in quality analysis, make statistics, analysis and summary on the quality situation every day, week and month, put forward rectification opinions, provide a basis for monthly assessment, and make and feedback quality inspection reports;

3. Keep abreast of the work of the agent, solve the problems in the service process, and follow up to ensure that the quality problems are improved and solved;

4. Responsible for monitoring and analyzing customer calls and online consultation problems, and summarizing customer pain points and customer needs;

5. Through the analysis of service quality, find and feedback the improvement direction of service process.

Responsibilities of Quality Inspection Specialist 3

1. Responsible for trial production of new products in the workshop; Responsible for the safety of process raw materials.

2. Responsible for the production supervision and research and development of the company's products, and the summary of relevant quality control data and relevant reports.

3. The quality problems found in the inspection should be analyzed with information and data in time and reported to the superior in time.

4. Collect complaints and feedback from the sales department on the company's food, and assist in making rectification plans to better solve and optimize the products.

5. Report, contact and participate in the analysis of abnormal reasons in the production process in time, and track and confirm the implementation of improvement.

6. Complete daily quality inspection records and make statistics on daily quality information. 6. Complete on-site inspection related to products (potential and emerging quality problems of products).

Responsibilities of Quality Inspection Specialist 4

1. Listen to the total memories of the customer service staff according to the evaluation standard, and complete the rated listening volume with good quality and quantity;

2. Summarize and analyze the problems found in the process of QA, and give timely feedback to the manager or trainer;

3. Answer the consultation and feedback of the business group and establish a harmonious communication atmosphere with the business group;

4. Complete other quality assurance related work assigned by superiors.

Responsibilities of Quality Inspection Specialist 5

1. Spot check the business as required, and ensure that the quality inspection results of the corresponding team reach the standard stably on the premise of completing coverage;

2. Follow up the problems found in daily sampling inspection in time;

3. Summarize the sampling inspection of the current week every week, analyze the problems existing in the quality inspection of the current week and recent weeks, and output the weekly report;

4. For the acceptance of new business processes, benchmark and verify existing processes and businesses in time, find optimizable points, and assist in process optimization and continuous improvement of knowledge management;

5. Effectively provide various optimization suggestions and undertake the improvement of user problem solving rate.

Responsibilities of Quality Inspection Specialist 6

1, responsible for spot check of customer service chat records, online operation monitoring, problem analysis and summary, objective evaluation and feedback of customer service performance;

2. Responsible for the formulation, updating and optimization of customer service quality inspection process, quality inspection standards and presentation skills;

3. Regularly share the quality inspection situation, improve employees' business ability and service level, and ensure the overall service quality;

4. Assist in solving customer complaints, track and review complaints, analyze complaints every month, and put forward corresponding improvement suggestions;

5. Summarize the problems found in the quality inspection process, submit weekly and monthly reports on time, and put forward training requirements for * * * problems to provide a basis for monthly assessment;

6, directional set up special projects, test the implementation effect, issue a special quality inspection report, and put forward suggestions for improvement;

7. Set/execute special analysis projects to help customer service teams improve kpi and other indicators, thus improving the service quality of each team;

8. Complete other tasks assigned by superiors;

Responsibilities of Quality Inspection Specialist 7

1, handle and coordinate all kinds of service complaints and lawsuits according to relevant national regulations and industry management standards;

2. Effectively solve problems and complaints through excellent service awareness, interpersonal communication skills and professional knowledge of tourism products, so that tourists can get a satisfactory service experience. Change tourists' dissatisfaction with products and services, prevent complaints from escalating and win customer recognition;

3. According to the professional knowledge described by tourists and the operation of the tourism team, we can perceive the mood and state of tourists and accurately judge their formal demands and expectations. Manage tourists' expectations and emotions, flexibly formulate reasonable complaint handling plans with the team of lawyers, gain tourists' recognition through good and effective negotiation and communication, and ensure tourists' satisfaction with the lowest possible cost plan;

4. Follow up the service process of team operation, ensure that team operation is carried out according to company standards, and ensure the tourist experience and product quality;

5. Pay a phone call back to tourists, feel the status of tourists, find possible dissatisfaction, take the initiative to appease and solve problems, eliminate tourists' dissatisfaction and prevent complaints;

6. Connect the company's lawyer team to handle company litigation cases;

7. Team accident insurance purchase and claim settlement;

8, complete other tasks assigned by the leadership.