Shaanxi Province Tourism Regulations (2015 revision)

Chapter 1 General Provisions Article 1 In order to protect the legitimate rights and interests of tourists and tourism operators, regulate the order of the tourism market, protect and rationally utilize tourism resources, and promote the sustainable and healthy development of the tourism industry, according to the "People's Republic of China* **The National Tourism Law" and other laws and administrative regulations are formulated in conjunction with the actual conditions of this province. Article 2 This Article shall apply to tourism activities in the form of out-of-province, overseas sightseeing, vacation, leisure, etc., as well as tourism planning, development, construction, operation, service, management and other activities within the administrative region of this province and organized within this province. regulations. Article 3 To develop tourism, Shaanxi’s historical, cultural, natural ecology and other tourism resource advantages and local characteristics should be highlighted, the principle of integrating social, economic and ecological benefits should be adhered to, and unified planning, rational development and coordinated development should be implemented. Article 4 The people's governments at or above the county level shall strengthen the organizational leadership for the development of tourism within their respective administrative regions, incorporate the development of tourism into the national economic and social development plan, include tourism development funds in the annual budget, and promote the development of tourism and new types of tourism. Combine industrialization, informatization, urbanization and agricultural modernization to optimize the tourism development environment and improve policies and measures to promote tourism development.

The township (town) people's governments and sub-district offices assist the people's governments at or above the county level and their relevant departments to protect and utilize tourism resources, develop the tourism industry, supervise tourism safety, and maintain the order of the tourism environment in their respective administrative regions. Work. Article 5 The Provincial People's Government shall establish and improve a comprehensive tourism coordination mechanism to coordinate and deploy the province's key tourism development tasks and cross-regional and cross-industry tourism planning and construction, as well as comprehensive supervision and law enforcement of the tourism market and other tasks that require comprehensive coordination.

The people's governments of cities and counties (cities, districts) divided into districts shall establish and improve a comprehensive tourism coordination mechanism based on the actual situation of local tourism work, and conduct overall coordination and coordination of the development, supervision and management of tourism in their respective administrative regions. Article 6 The tourism administrative departments of the people's governments at or above the county level are responsible for the guidance, coordination, management, supervision and service of the tourism industry within their respective administrative regions.

Other relevant departments of the people's governments at or above the county level shall do a good job in tourism development in accordance with their respective responsibilities. Article 7 People's governments at all levels shall carry out publicity and education on civilized tourism, guide tourists, tourism operators and their employees, and residents of tourist destinations to enhance their awareness of protecting the ecological environment, and advocate and encourage healthy, low-carbon, green, and civilized tourism methods. .

Tourism operators and their employees should publicize ecological and environmental protection knowledge to tourists during tourism business activities, and guide tourists to travel in a healthy and civilized way. Article 8 Tourism industry organizations established in accordance with the law shall carry out activities in accordance with laws, regulations and the charter of the industry organization, improve industry self-discipline management, strengthen member credit construction, guide members to provide honest services, and safeguard the legitimate rights and interests of members. Chapter 2 Tourists Article 9 Tourists enjoy the following rights:

(1) The right to know the content, standards, prices, precautions and other information of relevant tourism products and services;

< p>(2) Have the right to independently choose tourism products, tourism operators, tourism service methods and tourism service items;

(3) Have the right to refuse compulsory transactions by tourism operators, and their personal freedom shall not be affected Infringement;

(4) The right to require tourism operators to provide tourism products and services in accordance with the contract, obtain relevant contract texts, and relevant invoices and other payment vouchers during the tourism process;

( 5) When persons or property are in danger, they have the right to request rescue and protection;

(6) If persons or property are harmed, they have the right to receive compensation in accordance with the law;

( 7) Personal dignity, national customs and religious beliefs should be respected;

(8) Tourists such as disabled people, the elderly, minors, active military personnel, etc. shall comply with laws, regulations and relevant laws and regulations during tourism activities. Provide for the enjoyment of conveniences and discounts;

(9) Travel contracts and other rights stipulated in laws and regulations. Article 10 Tourists shall fulfill the following obligations:

(1) Observe social order and social ethics, care for tourist facilities, protect tourism resources and ecological environment, and travel in a civilized manner;

(2) ) Respect local customs, cultural traditions and religious beliefs, and abide by tourism order and safety and health regulations;

(3) Truthfully inform tourism operators of personal health information related to tourism activities;

(4) Do not harm the legitimate rights and interests of local residents, interfere with other people’s tourism activities, or harm the legitimate rights and interests of tourism operators and tourism practitioners;

(5) Respond to national emergencies Measures to temporarily restrict tourism activities and safety precautions and emergency response measures taken by relevant departments, institutions or tourism operators shall be coordinated;

(6) Outbound tourists shall not illegally stay abroad or leave the country with a group Tourists entering the country are not allowed to split into or leave the group without authorization;

(7) Inbound tourists are not allowed to stay illegally, and tourists entering with the group are not allowed to split into or leave the group without authorization;

( 8) Fulfill the obligations stipulated in the travel contract and other obligations stipulated in laws and regulations.

Article 11 When a dispute arises between tourists and tourism operators, tourists can resolve it through the following channels:

(1) Negotiate with the tourism operator;

(2) Ask the consumer Complain to tourist associations or tourism complaint handling agencies or apply for mediation to relevant mediation organizations;

(3) If there is an arbitration clause in the travel contract or a written arbitration agreement, apply for arbitration;

(4) File a lawsuit with the People's Court;

(5) Other ways provided by laws and regulations.