How to complain about compulsory consumption by tour guides

No, but I have a few suggestions.

1. 1. Negotiate first.

Inform the tour guide that you have the right to independently choose goods or services and the right to fair transactions. I am a consumer and I am fully protected by the Consumer Rights Protection Act.

2. Request mediation from the Consumer Association or other legally established mediation organizations

Be sure to handle it calmly and never have a dispute with the tour guide on the spot. After all, you are in a different place at this time and you are not interested in the matter. There is no tour guide who knows the local situation well. If it can be resolved peacefully, then resolve it peacefully. If it doesn't work, legal means will be used.

3. Complain to the relevant administrative department and submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator.

4. File a lawsuit with the People's Court. According to the law, if tourists are forced to shop, they will be ordered to make corrections by the tourism administrative department or the industrial and commercial administrative department, and travel agencies will be fined not less than 100,000 yuan but not more than 500,000 yuan, and tour guides will be fined not less than 10,000 yuan but not more than 50,000 yuan. , if the circumstances are serious, the travel agency business license, tour guide certificate, etc. may be revoked. In addition, the travel agency must pay 20% of the total travel expenses to the tourists as liquidated damages.

2. Complaint method: Complaints must be submitted to the Tourism Quality Supervision Office. The National Tourism Administration stipulates that the time for accepting complaints is valid within 90 days from the date of the incident. On the basis of ascertaining the facts and clarifying responsibilities, the Tourism Quality Supervision Office will mediate cases that can be mediated within 30 days and facilitate both parties to reach an agreement. After the Quality Supervision Office makes a decision, it will issue a "Travel Agency Quality Guarantee Compensation Decision" to both parties. If the parties are dissatisfied with the decision, they may appeal to the higher-level Tourism Quality Supervision Office or to the People's Court within 15 days after receiving the notice.

We would also like to remind everyone here that when signing an agreement, you must carefully read the terms of your agreement, especially those involving fees such as deposit refunds, compulsory consumption, and insurance purchases. Be careful about the relevant agreements before signing them, otherwise when it comes time to defend your rights, there will be no basis for these unscrupulous tour groups to take advantage of the loopholes.