Summary of special rectification work of tourism market

Summary of special rectification work of tourism market

In order to promote the development of tourism in our county, according to the requirements of the Notice of the State Administration for Industry and Commerce on Special Renovation of Tourism Market, the County Administration for Industry and Commerce has carried out in-depth special rectification of tourism market from the aspects of food, housing, transportation, shopping and entertainment based on its industrial and commercial functions. The development situation is now reported as follows:

First, attach great importance to and organize the implementation

The leaders of our bureau attached great importance to it, formulated a plan, set up a leading group for special rectification of the tourism market, and set up offices in market units to take charge of daily work. All units and offices cooperate with each other, perform their duties, and strive to achieve a marked improvement in tourism order, a marked reduction in tourism complaints, a marked improvement in tourists' satisfaction, a marked improvement in tourism services and management, and an improvement in the credit construction and management level of the tourism market.

Second, strictly control market access and promote the prosperity and development of market players.

The first is to lower the threshold and relax registration. In accordance with the provisions of relevant laws and regulations, in addition to pre-approval items, adhere to the requirements of the "first license" pilot work, and do a good job in the registration of tourism market entities according to law. The second is to gradually implement the credit information publicity system of market participants. Real-time entry of business data such as establishment, change, cancellation of registration and annual report of market entities, and integration of tourism market entities into grid management. Third, earnestly perform the functions of market supervision, comprehensively control unlicensed business practices, promote and standardize the economic order of the tourism market, and promote the formation of a good market environment.

Three, give full play to the function, to carry out "trademark tourism and development" activities.

Our bureau guides business entities to apply for the registration of commodity trademarks and service trademarks, and gives comprehensive guidance and help from trademark inquiry, name determination, graphic design and comprehensive coordination. At present, we have helped Xianxiang Bala Zangxiang Co., Ltd. to apply for the registered trademark "Bamushan Zangxiang" (accepted), and helped it to complete the packaging design and go public, so that the products can be recognized by the county party committee and government, win project support for the enterprise and boost the development of the enterprise. Based on the trademark function, our bureau will assist enterprises to gradually complete the brand building of tourism commodities.

Third, strengthen market inspections to ensure the order of the tourism market.

Our bureau overcame the shortage of manpower and other difficulties, stepped up market inspections, especially during the golden period of "May 1 ST" and "National Day" tourism, strengthened the supervision of industries such as accommodation, catering, local products, ethnic products and refined oil, and severely cracked down on illegal acts such as short weight, extortion, cheating on customers and shoddy goods.

Four, smooth channels of consumer rights protection, safeguard the rights and interests of operators and tourists.

Relying on the "123 15" complaint station and "two stations and one meeting", our bureau has strengthened the professional training for the staff of 123 15 and the liaison officers of contact stations and service stations, and continuously improved the quality of consumer rights protection. In accordance with the work requirements of "complaints must be answered, complaints must be investigated and complaints must be investigated", a consultation and mediation platform between consumers and operators will be built to actively promote reconciliation, improve the complaint handling rate and effectively safeguard the legitimate rights and interests of tourists. Arrange special personnel to be on duty on holidays. Once there are consumer complaints, deal with them immediately, and earnestly safeguard the legitimate rights and interests of tourism consumers.

Five, increase the publicity of the new consumer law, the new trademark law and other relevant laws and regulations.

Through daily supervision, "3. 15" publicity and other activities, we will publicize the new consumer law, the new trademark law and other relevant laws and regulations, actively advocate the concept of honest management, improve the self-discipline awareness of operators in law-abiding operations, and create a civilized and harmonious consumption environment. The second is to take various forms, such as distributing information, on-site consultation, entering schools, communities, temples and so on. , and take the "3. 15" Rights Protection Day and "4.26" Publicity Day as an opportunity to carry out in-depth colorful publicity activities to let consumers and operators know their rights and obligations and better safeguard their legitimate rights and interests.

Up to now, our bureau has carried out routine inspection and special inspection for 20 times, dispatched 55 people/time, inspected 52 hotels/time, catering operators 1 15 households/time, refined oil stations 50 households/time, local products and ethnic goods stores 85 households/time, applied for registered trademarks and distributed more than 300 promotional materials.

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