What are the tourism public service systems?

Research on Tourism-Tourism Public Service System (I)

Discrimination of related concepts of tourism public service and tourism public service system

1. What is the service of the travel company?

In 20 1 1 year, China promulgated the first programmatic document "Twelfth Five-Year Plan for China Tourism Public Service", which mentioned the definition of tourism public service: basic and public welfare tourism products and services provided by the government, other social organizations and economic organizations to meet the public needs of domestic and foreign tourists. It is pointed out that the public service of tourism is realized by the government and public departments using public power and resources, and it is necessary to consider both the needs of tourists and the public interests of tourist destinations, emphasizing the non-profit characteristics; Li Shuang and Huang Fucai (20 12) believe that public tourism service is a public product or public service whose main goal is to meet the general needs of tourists, emphasizing the characteristics of publicity; Li (20 12) pointed out that the tourism public * * * service takes the tourism administrative department as the center, provides products or services for tourists, and emphasizes the basic and public welfare characteristics.

Through the analysis of the connotation of tourism public service by government documents and relevant scholars, we can sum up the following four characteristics of tourism public service:

First of all, the main provider of public tourism services is the government. Wang Jiaxin (20 17) mentioned that the government authorized non-governmental organizations and enterprises to purchase services and provide foreign tourism services. Service producers and organizers can develop and organize in various ways, but the government is always the main body of responsibility.

Second, the demand subject is uncertain. Tourism public service does not exclude the consumption of residents in tourist destinations (2004), and the uncertainty of demand subjects is also reflected in the non-exclusive characteristics of tourism public service (Chang, Xiong, Fu Ying, 20 15).

Thirdly, the service content of tourism companies is regional and contemporary. Demand objects at different stages of social development have different requirements for tourism services, and the difference in tourism destination resources leads to the difference in supply (Zhang Taicheng and Wang Weinian, 2009). Therefore, the system content of tourism service will change with the change of time and space.

Fourth, highlight the nature of social welfare. Chang, Xiong and Fu Ying (20 15) pointed out that the primary solution of tourism public service is the public goods and services that cannot be directly, unwillingly or completely provided by the current market mechanism, and it is a non-profit behavior with the government as the main supplier. In addition, tourism public service has the characteristics of foundation, public welfare and non-profit, which reflects the similarity between tourism public service and public service. "Public services refer to goods and services provided by the government, social organizations and authorized enterprises and institutions that can be consumed together." (Party Yun Xiu, 2009). The relationship between them is as follows:

On the one hand, tourism public service is based on public service, and the quality of urban tourism public service will be subject to urban public service.