What is business reception?

Business reception is generally based on business negotiation or business cooperation. Its etiquette specification is relatively high, and it is a service work in business activities.

the following is the specific process of business reception

1. Make full preparations before reception

1. Understand the basic information of the guests, including the company, name, gender, position, level and number of people in the party, as well as the date and place of arrival.

2, according to the specific situation of customers to determine the specific reception specifications.

special reception: inspection by the central ministries, commissions, bureaus, offices and provincial and municipal leaders; Inspection by the main leaders of provincial functional departments;

First-class reception: inspection and visit of heads of large domestic and foreign enterprises; The main leaders of the district government inspected; The main leaders of municipal party and government organs inspected; Inspection of district-level party and government organs; Investigation and reception of strategic investment partners and well-known experts in the industry; Press conference of news media; The main person in charge of the financial institution;

Second-level reception: inspection and visit of heads of domestic medium-sized enterprises; District-level street departments visit and receive; Business negotiation of upstream product suppliers;

general reception: ordinary people led by the district government and district street departments visit; Industry insiders and brother companies visit and exchange reception; Visits, exchanges and receptions of legal, design, quality standard system and other consultants and experts hired by the company.

3. According to the other party's intention and actual situation, draw up the reception schedule and report it to the leader for instructions.

4. according to the identity of the guests and other actual conditions, arrange specific reception personnel, accommodation, reception vehicles and meals.

5. According to the work content of the guests, make the following arrangements respectively:

(1) If the guests want to visit or study and exchange, they should arrange the visit itinerary in advance according to the requirements of the other party;

(2) Inform relevant communication personnel, prepare communication materials, and make preparations for relevant information introduction and on-site demonstration.

2. Service in reception

1. Arrange relevant leaders or receptionists to meet at the station and airport according to the identity of the guests and the date and place of arrival.

2. After the guests arrive and stay, both parties agree on the specific activity schedule, and issue the schedule to relevant leaders and departments as soon as possible. And arrange relevant leaders to visit the guests, and arrange the location and accompanying personnel in advance.

3. Banquet

(1) Grasp the number, time, place, method and standard of the banquet and notify the hotel in advance;

(2) Elaborate the banquet menu and design the banquet well; Place seat cards and check them for confirmation;

(3) The receptionist should arrive at the banquet hall one hour in advance to supervise and inspect relevant services;

(4) The catering leader arrives at the banquet place first;

(5) The receptionist actively guides the customers to sit in and leave;

(6) Serve food and drinks in strict accordance with the proposed banquet menu, and handle special situations according to the intention of the host and accompanying leaders, accurately grasp the pace of serving, and should not be too fast or too slow.

4. Arrangements for business meetings and talks

(1) Clarify the basic situation and purpose of business meetings, as well as the basic information such as the positions and names of the people who meet (talk);

(2) inform our relevant departments and personnel in advance to prepare for the meeting (talk);

(3) determine the meeting (talk) time and arrange the meeting (talk) venue and seats;

(4) After both parties enter the conference room, the host will make an opening speech, introducing the leaders of both parties, the theme of the meeting and the agenda of the meeting;

(5) The leaders of the other party delivered speeches successively;

(6) make a speech or discuss the contents of the meeting;

(7) relevant leaders make concluding remarks;

(8) The moderator declared the meeting closed;

6. If the guests have important status, or the activities are of great significance, they should arrange the recorder to make records in advance and arrange the propagandist to report.

7. Arrangements for business visits

(1) Prepare all relevant materials and vehicles in advance;

(2) arrange leaders and accompanying personnel in advance;

(3) Relevant leaders greet the guests at the gate in advance;

(4) After the guests get off the bus, the leaders of both sides exchange business cards and get to know each other;

(5) Both parties enter the investment promotion hall, give a sand table explanation, and then take the guests to visit the project;

(6) Both parties enter the conference room to discuss the project or other topics;

(7) Arrange relevant personnel to deal with the emergency in the reception process on the spot;

8. solicit customers' opinions for business, leisure and entertainment, and arrange activities according to customers' preferences and habits.

(1) Arrange the venue and determine the activity time;

(2) Arrange movies, fitness, sports and other entertainment activities, hold a literary evening, and make relevant preparations before reception;

(3) flexibly grasp the duration of activities according to customers' interests;

(4) Make arrangements for visiting scenic spots and historical sites according to the instructions of leaders or the requirements of guests.