What's the tourist complaint number?

Tourist complaint telephone number 1230 1. The national tourist service hotline 1230 1 provides tourist consultation and complaint services through online service channels such as voice, WeChat service number and city service, Alipay city service, 1230 1 website, official website, etc. I want to report a complaint. Disputes between tourists and tour operators can be resolved through the following channels:

1, the tour operator unilaterally breaches the contract;

2. The tourism services provided by tour operators have obviously shrunk;

3. The tour operator causes the tourists' luggage to be lost;

4, tourism operators intentionally or negligently caused personal injury to tourists;

5. Tour operators cheat tourists and harm their interests, such as recommending and selling fake and inferior products to tourists, making excuses and increasing expenses without authorization;

6. Employees of tourism business units accept kickbacks or ask for tips;

7 other acts that harm the interests of tourists.

The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution, which shall promptly carry out complaints.

legal ground

Article 91 of the Tourism Law of the People's Republic of China People's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant. Article 92 Disputes between tourists and tour operators can be resolved through the following channels:

1. Both parties shall negotiate;

2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations;

3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;

4. Bring a lawsuit to the people's court, handle it by itself or hand it over to the relevant department for handling, and inform the complainant. Article 93 Fee-collecting associations, tourist complaint handling institutions and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.