3 sample tour guide training reports

Tour Guide Principles and Practice is a highly applicable course, and practical training is the main method to improve students' practical ability, enhance service skills and service awareness. During the training process, it is necessary to make full use of the 3D tour guide simulation system, combined with the tour guide practical training teaching model, and set routes according to the actual work of the tour guides, with situational learning and role play as the core, innovative teaching methods as means, and training With the goal of improving students' tour guide service capabilities and maximizing the effectiveness of the system, this article is a sample tour guide training report that I compiled for you, for reference only.

Sample article of tour guide training report:

1. Foreword

Tour guide service is an integral part of tourism services and is in the development process of tourism activities. It was produced and developed with the development of tourism activities. Tour guide service is a highly intelligent and highly skilled service job. It runs through the entire process of tourism activities. This training gave me a deeper understanding of the tour guide industry and the profession. We participated in the tour guide training as future tour guides to experience, comprehend and learn from it!

2. Purpose of the training

1. Apply theoretical knowledge in books to practice.

2. Tour guides must have the necessary language skills. When explaining in front of tourists, they will not be distracted by external factors and strive to impart the best knowledge to tourists.

3. Cultivate the independent working ability, organizational ability, adaptability and interpersonal communication skills of tour guides when taking out tours. Tour guides are independent individuals when leading a group, and everything requires comprehensive abilities.

3. Practical training requirements

Tour guides are known as the soul of the tourism industry and the window of travel agencies. Tour guide is a highly professional job with strong practicality and operability. Therefore, tourism talents must have a strong sense of service and professionalism, as well as good professional ethics and service skills, in order to meet the needs of the development of modern tourism enterprises. At the same time, they must grasp the effectiveness of teaching content so that we can target different groups and individual tourists. Provide corresponding personalized services based on the actual situation and specific problems in the actual process.

IV. Training time

V. Training location:

Various scenic spots on the campus of Inner Mongolia Agricultural University Vocational and Technical College

6. Practical training content:

Conduct real-life simulation tour guide training, including:

1. Early preparation

Grasp and prepare for background knowledge, and teachers The class will teach you the explanation skills and methods of relevant tour guides so that you can write better guide words. As well as determining the route with teammates, discussing attractions, coordinating work and working with the team.

2. Simulated tour guide training

Explain the simulated situation of receiving a tourist group, make role assignments, and be responsible for the main work during the training and how to complete the work. < /p>

Purpose of internship: Understand the operation and management process of travel agencies and master the tour guide business.

Internship content: Learn tour guide skills with a group, understand the working procedures of various departments of the travel agency, and lead groups independently.

2. Talking about tour guides

Tour guide service is an integral part of tourism services. It is produced in the development process of tourism activities and develops with the development of tourism activities. Tour guide service is a highly intelligent and highly skilled service that runs through the entire process of tourism activities. During the three-month tour guide internship, I gained a deeper understanding of the tour guide service work.

(1) First of all, I would like to talk about my understanding of tour guides:

Tour guides are a profession, a technology, an art, and a science. Tour guide is a profession. Travel agencies are a major pillar of the tourism industry, and tour guides are the face and banner of travel agencies. A good travel agency must have good tour guides. These people are the backbone of travel agencies. There are professional and amateur tour guides. As the saying goes, "Three hundred and sixty years of practice is enough to achieve the top spot", but now it seems that it is far more than that. "Zhuangyuan" refers to the leader in a certain professional field. What is a leader? A leader who excels in all aspects of tour guide work. The profession of tour guide is mainly different in terms of thinking mode, expression ability, work efficiency, adaptability and other aspects. At the same time, you must also have professional accomplishment and professional ethics. Tour guides are very skilled. Every job has its own expertise, and tour guide work is no exception. First of all, we must be serious and responsible. The most fearful word in the world is "seriousness". No matter what happens, no matter how big or small, only when you are "serious" can you dare to be "responsible". In addition to being serious, you also need to be proficient. There is only one way to become familiar with it, and that is to practice more! Knowledge is something that you will regret less when you use it. I realized this deeply during my internship. If you keep your fists in your hands and your flexes in your mouth at ordinary times, you will be able to use them calmly and unhurriedly, as if you were counting all your treasures. Only when you are familiar can you become perfect. I know there is still a long way to go before we are what everyone calls good tour guides and excellent tour guides. Tour guides are also an art. When it comes to leading the way, I am the boss when I get in the car.

We know that there can only be one boss in a boat. If there are too many bosses, the boat will capsize. Under normal circumstances, the first thing to do is to take care of the interests of the majority of people and not to delay everyone's travel. To master the rhythm: go fast when it should be fast, go slow when it should be slow, and combine fast and slow. We must follow the trend: we must look at the general trend, make the best use of the situation, and provide timely guidance, and we must not twist it. Follow your feelings: when you feel good, give it your best; when you feel bad, make adjustments in time. You have to control your emotions, have a sense of proportion, and don't mess with things. Be multi-talented: be versatile, be able to speak, sing, dance and drink. It would be better if you know some photography, videography, calligraphy, painting, etc., which will be of great help to the work of a tour guide. You must make use of your strengths and avoid your weaknesses; you must improvise and give full play to your strengths, which can often lead to extraordinary performance. Tour guides are even more of a science. Just because tour guide is a profession, a technology and an art, it is also a knowledge and a subject. Since it is a subject, we must treat it and study it with a scientific attitude. Now our universities basically have tour guide majors, and the National Tourism Administration conducts tour guide qualification and tour guide grade examinations every year. The knowledge of being a tour guide is vast and profound, and cannot be learned casually. For example, how to arrange routes, food and accommodation, respond to emergencies, how to communicate with tourists, etc., these aspects must be in the eyes of tourists? encyclopedia?.

(2) Next, in terms of tour guide explanation, I also summarized several key points:

First of all, you have to understand what tourists want to hear and what kind of explanation they want to hear. New tour guides like us always feel that the most important thing when they take up the job is to memorize the information about the scenic spots, memorize them thoroughly, and not pause when they open their mouths. This means that they are already qualified tour guides. However, after several tours, I I found that this is not the case at all! A professional tour guide must not only become a "miscellaneous expert", but also an expert in a certain field or certain aspects. ?If a worker wants to do his job well, he must first sharpen his tools? If you want to become a professional tour guide, you must also be proficient in the basic skills of tour guide language. Because it is a powerful tool for us to spread knowledge, communicate ideas, and exchange feelings. The most important one is oral language expression, which is the most common and commonly used form of language expression in our work. People often say that it is better to listen to the scenery than to see it. Explaining to tourists is like chatting with friends. Only by treating tourists as friends and telling them things they don't know excitedly can you grab their attention. The other half is about explaining techniques, which is a very profound and complex thing, but actually there are a few very simple and easy-to-operate rules. The first is that everything you talk about must be compared with the guest’s hometown or something he is familiar with. If you tell a person a lot of things that he is not familiar with, he will become more and more tired as he listens. But if you mention things from his hometown and things he is familiar with, he will definitely become more energetic. In addition, it is best for the tour guide to memorize more jokes from all aspects and insert a relevant joke into the explanation process anytime and anywhere, which will make the explanation more lively and interesting.

In the end, everything has been mastered, but if the physiological condition of the guest is not grasped, the explanation may still fail miserably. For example, the guests came by long-distance train and did not sleep well at night, but you were there to give them a special lecture with great enthusiasm. Even if you gave a good lecture, their physical sleepiness would probably defeat all the wonderful lectures. , and their snoring can be such a blow to your self-confidence. At this time, you need to know that you failed not in explaining, but in caring for people.

3. In addition, through the accumulation of many experiences, I found that to be a good tour guide, you must not only have a passion for scenic spots, but also a passion for tourists.

This enthusiasm not only refers to your enthusiasm for explaining things to them, but also includes all your care for them as a person. Some tour guides think that I have completed my task by saying everything that needs to be said. This view is unacceptable. You talked about it, but the guests didn't listen. It's just like you didn't talk about it. Your task is actually not completed. To be a good tour guide, you must have a love and spirit of love for people. What you think about in every possible way is how to make their trip worthwhile. It is very important to observe the words and expressions of your guests. Always pay attention to the actions and expressions of your guests, and chat with them frequently. This will help your guests develop a sense of trust in you. When explaining, you should be clear and natural, not afraid of being wordy, and explain it several times to make it clear to tourists. You should also grab the attention of the guests and make them interested. Communicate more with the team leader or those who need care, and pay more attention to it, which will benefit the progress of the entire team.

IV. Tourism Industry

During the internship, I also found some problems. For example, price competition among travel agencies reduces costs by increasing shopping spots, shortening tour time, lowering dining and housing standards, etc., which directly leads to a decline in the quality of tourists' travel. There are also many tour buses that pick up groups without knowing the route they are going to, creating a sense of distrust among travelers. This situation also occurs with tour guides. Therefore, feeling that the tourism industry needs many legal regulations to regulate it, on May 1 this year, the country promulgated new regulations for travel agencies and began to implement them.

5. Experience of Tour Guides and Tour Guides

In the past three months of working in a travel agency, I have learned tourism knowledge and listened to my colleagues explain it together, and finally led a group tour alone. I have acquired a lot of knowledge, and several months of tour guide life have given me a lot of feelings. Now I can summarize it as follows. As a tour guide, you must do the following:

(1) Have a good attitude.

A good attitude is a necessary condition for working as a tour guide. As a tour guide, you represent the travel agency to contact the guests. During the entire tour, you must follow the plan and reasonably and appropriately arrange the guests' food, accommodation, and travel. purchases and other aspects. In this process, the tour guide will inevitably have to contact various units such as restaurants, hotels, scenic spots, and fleets. In this process, it may be due to improper arrangements by the travel agency or the front desk staff who are not familiar with the route operation and randomly agree to the guest's certain date. Due to some conditions and other reasons, the tour guide is unable to meet the guests' requirements. After the tour group departs, once some guests feel that the attractions, services, hotels, etc. provided by the travel agency do not meet the publicity standards or do not meet the conditions promised by the front desk, they will be dissatisfied. If the tour guide cannot actively go there after finding out, Mediation and communication may cause the guests' dissatisfaction to accumulate continuously, affecting the emotions of the surrounding guests, and eventually the entire tour group will be dissatisfied. This is very serious. Therefore, as a tour guide, you must have a positive and good attitude, strong psychological quality, and strong mental endurance. When encountering problems, you must calm down and actively work hard to find solutions.

(2) Do things with foresight.

If you can take one more step in doing anything, it will be very effective in avoiding trouble. As a tour guide, you face different guests every time, and you have to re-establish the trust of the guests in you every time. Establishing a sense of foresight, arranging the itinerary properly, and gaining the trust and favor of the guests play a very important role in the smoothness of the entire travel process. To do a good job of predictability, the first step is to make preparations before leading a group. After getting the travel plan, you should carefully check the itinerary to see if there are any errors or omissions. If there are any, report them to the planner in a timely manner. If you look carefully and find problems, you can nip them in the cradle before they happen. When looking at the plan, pay attention to the guest's information, such as the guest's age, nationality, religion, etc. If the guest is an elderly person, try to move his or her seat to the front row to make it more comfortable to prevent motion sickness; if the guest is halal, Please contact the restaurant to ensure that pork, etc., is not included in the guests' meals. Before starting the entire trip, you must consider whether each link is smooth, and confirm with restaurants, hotels, scenic spots, fleets, etc. before departure. Anticipate which aspects of the itinerary are likely to cause problems, and consider rough solutions first. Beware of chaos when an event occurs. If you encounter a scenic route that you have never been to, you should humbly ask your colleagues for advice, ask about the relevant conditions and precautions of the scenic spot, and think of countermeasures to prevent accidents.

(3). Grasp the first clue and do a good job in explaining.

The first tip of a tour guide is the first formal contact between the tour guide and the guest. Whether First Mai speaks well or not directly affects the tour guide’s image and prestige in the minds of guests. If First Mai can create a positive image in the minds of guests and convince them to follow you willingly, then the entire trip will go smoothly. Even if problems occur, based on the goodwill and trust in the tour guide, through healthy communication Everything can be quickly reduced from big to small. To do a good job in explaining, you must first understand what tourists want to hear, what they are most interested in, and how to give them a very friendly feeling.

(4) Don’t judge people by their appearance.

With the economicization of tourism, tourism is no longer a high-consumption activity, but has become a daily activity for urban residents to travel in their leisure time. Short-distance economic routes attract more people with lower incomes and drive the rapid development of urban tourism. As a tour guide, I face guests from all over the world and from different walks of life. As a tour guide, we are not only a tour leader, but also a service provider. As long as it is a reasonable request from the guests, we will try our best to meet it. This is what a tour guide should do.

Being a tour guide is very hard, but it is also a joy in the midst of hardship. It felt very hard at the beginning, but as I gradually adapted to this pace of life, I felt okay. Being a tour guide is very free and unrestrained. As a waiter, you have to do the same work every day and meet a few familiar people. In short, the life circle is small, but the tour guide is different. I meet different people every day, friends who I can't explain, and it is very free. This is the main reason why I like being a tour guide. It can be said that being a tour guide is my first real contact with society. This year's tour guide work has a great impact on me. I will also learn a lot of knowledge from all aspects and benefit a lot. My interpersonal skills, ability to communicate with others, ability to collaborate with others, organizational skills and adaptability have all been improved.

(5) Conclusion

In the work of leading the group, I have been disappointed, hesitated, and received some unjust complaints, unfair accusations, and unreasonable criticisms, but What’s more, you can experience the beauty and joy of it, get more lessons and enlightenment from it, sublimate your ideological realm, and understand many true meanings of being a human being, which cannot be learned from books. This internship experience has a great impact on my future life and study. The ups and downs have tempered me and have important guiding significance for my study and life today.

Sample article three of the tour guide training report:

Purpose of the training

Through the tour guide training session, theory and practice can be combined to better strengthen understanding Understand the professional knowledge of tourism management, achieve the purpose of applying what we have learned, and at the same time cultivate our practical tour guide's ability to explain and organize tourism teams to carry out tourism activities, including airport pick-up and drop-off services, explanations along the way and organization of on-board activities, and ability to explain on-site attractions, etc.

Practical training requirements

Tour guides are known as the soul of the tourism industry and the window of travel agencies. Tour guide is a highly professional job with strong practicality and operability. Therefore, tourism talents must have a strong sense of service and professionalism, as well as good professional ethics and service skills, in order to meet the needs of the development of modern tourism enterprises. At the same time, they must grasp the effectiveness of teaching content so that we can target different groups and individual tourists. We will provide corresponding personalized services according to the actual situation and specific problems in the actual process.

Specific content of practical training

(1) Early preparation

Grasp and prepare for background knowledge, as well as relevant skills taught by teachers in class, in order to better Write a good tour guide. As well as determining the route with teammates, discussing attractions, coordinating work and working with the team.

(2) Simulated tour guide training

Before the reception, we are responsible for a four-day tour of Foshan, and the tourists are a group from Heilongjiang. Most of them are composed of young men and women who like to eat stews and are afraid of heat.

The pick-up location is Guangzhou Baiyun Airport. The phone number of the driver and tour guide is available, and all preparations for accommodation, restaurants, hotels, transportation and ticketing are completed.

Reception work

The first day of work, group pick-up and check-in

The second day

The third day

On the fourth day, we will explain the scenic spots, explain the shopping, and send the group tour

This time I am mainly responsible for the work itinerary on the fourth day. First of all, we determined that the fourth day is the last day of the journey. The guests will arrive at noon. We have to fly back to Guangzhou Baiyun Airport, so we only have one morning for travel activities, so I arranged for the guests to visit the Foshan Folk Art Research Society on Zumiao Road, Chancheng District, for sightseeing and shopping. This arrangement is more suitable and tourists can have the opportunity to buy souvenirs to take home. The trip is easy and popular. For this tour guide training, I regarded it as a real tour guide. From reviewing information, writing tour guides, practicing and cooperating with team members, I worked wholeheartedly to serve the guests as much as possible and be prepared for any emergencies that might occur. There are also five of our teammates who modify each other's tour guides, give each other advice and drills, and we all have the same goal, which is to prepare the service in advance and make the guests satisfied with our service. We are enthusiastic Attitude, considerate service, careful arrangements, sincere tour guides and happy travel are our goals. Of course, we all want to be the best in this simulated tour guide training.

(3) Get experience and ability training through practical training, and gain more gains by accepting the guidance of teachers.

Practical training experience

Because tourists are not familiar with the place and do not understand the local people’s aesthetics, so they do not know how to appreciate the beauty of the landscape. It is difficult to appreciate the inner charm of the cultural landscape, let alone the infinite mysteries of customs and sentiments. Therefore, they hope that someone familiar with the local situation can give them guidance and introduction. The person tourists want to rely on should be the tour guide. The job of the tour guide is to tell tourists the aesthetic values ??they should have through rich and interesting tour guide explanations, introduce relevant knowledge, tell them where the beauty lies, guide them to appreciate the beauty of a certain scenic spot, and help them enjoy the beauty. , so that sightseeing activities can achieve the best results, and at the same time, it can also promote the wonderful features of tourist attractions. Therefore, the quality of the tour guide's words directly affects the quality of the tour guide's service. Therefore, the creation of guide words must not be taken lightly.

To write a good tour guide, it is crucial to have a wealth of information, including reality and history. Only on the basis of a large amount of data can we organize and process it, remove the false and retain the true, remove the rough and retain the essence, and then recreate it to compile a guide word with its own characteristics.

There are sometimes differences between book knowledge and actual conditions, so we often go to the field for field trips to write realistic guide words, which will be continuously modified and enriched during subsequent tour guide explanations.

I remember that we also went to Maoming Forest Park for a field trip before. At that time, the park’s commentator guided us and explained the various characteristic plants in the park and led us to visit various beautiful spots in the whole park. Attractions. Until now, I am very impressed by his explanations. His familiarity with the garden, his language skills and careful itinerary arrangements are all things we need to learn. It can be said that we have benefited a lot.

In the days to come, I should work harder to learn the professional knowledge of various tour guides. Only by studying well and being fully prepared can I seize the opportunity whenever I encounter it. Professionalism is a necessary requirement for tour guides. Only with professionalism can the job be guaranteed, so I will redouble my efforts, accumulate experience, and be fully prepared for the future.