What is the purpose of tourism planning? How to learn to be an excellent dispatcher?

What is a travel dispatcher and its tasks? Scheduling is the abbreviation of planned scheduling. The person who is in charge of planning and dispatching operation is called dispatcher in job identification, which is commonly known as "dispatching" in the industry. The main task is to implement the specific matters of the team in terms of food, accommodation, transportation, shopping and entertainment according to the reception plan, and ensure the normal progress of the itinerary and schedule. This job is a bit like scheduling and a bit like backup. When the travel agency is responsible for running business and organizing groups, the contact list of tourists will be handed over to the travel agency and the follow-up work will be handed over to the dispatcher. The Planning Commission is responsible for the group's itinerary, accommodation and transportation security, and price accounting. The planning adjustment of travel agencies is the business work that the planning adjustment department of travel agencies organically integrates hotels, restaurants, scenic spots, transportation departments and other tourism enterprises to provide tourism services for tourists according to the service requirements scheduled by tourists. \ x0d \ x0d \ How to learn to be an excellent dispatcher needs to pay attention to the following points: \x0d\ 1. Study hard and master knowledge. A qualified dispatcher should be familiar with all kinds of tourism laws and regulations, including Travel Agency Management Regulations, Tour Guide Management Regulations, Contract Laws and Regulations, Hotel Management Laws and Regulations, Vehicle Transportation, Aviation Regulations and other related industries. Dispatchers should not only have routine means of normal operation, but also be good at learning, be willing to learn, keep abreast of changing new trends and new information, so as to improve their work level, be willing to study new working methods hard and constantly "charge themselves" in order to be higher, faster, more accurate and stronger. If you want to master the floating price of hotel restaurants; The adjustment of land, sea and air prices and the change of flights; For new local attractions and routes, we should not rely on "listening to others" or telephone inquiries, but should pay attention to on-the-spot investigation. Only by mastering detailed and accurate first-hand information can we calmly take up the challenge, answer questions and solve doubts, and ensure rapid and smooth operation. \x0d\ 2。 Customer First Prudent Commitment \x0d\ Prudent commitment is not cautious, but a bold commitment to seek truth from facts. Usually, due to the position of travel agencies in the industrial chain, enterprises are bound to be restricted by upstream or downstream industries. Especially for the land agency, in providing the guarantee of six elements, any link may become weak and fatal because of the influence of N element. Therefore, when making a commitment to a tour group, we should not only explain the "peak season", "price adjustment" and "unforeseeable" realistically, but also make a "blatant" commitment. For example, train (plane, ship) ticket guarantee, in fact, the "ticket" itself will not be favored or patronized unexpectedly because of the size of the enterprise, and "never ensuring foolproof" is just a "dream" of the travel agency. \x0d\ 3, organized. The dispatcher must carefully read the reception plan sent by the other party, focusing on the number of people, the number of rooms, whether there is a natural single room, and whether there are children occupying the bed; The accurate arrival time and port of large traffic, if problems are found in the verification, inform the other party in time and make changes quickly. In addition, it depends on whether there are ethnic minorities, religious believers or special dietary requirements among the staff, so as to inform the restaurant in advance; If you find a tourist celebrating his birthday in the local area, remember to send him a birthday cake to celebrate. If the number of people increases or decreases, it is necessary to replace the vehicle in time. Organization is the core of standardization, the prelude to standardization and the basis of programming. \x0d\ x0d \ 4。 Strict implementation of rules and regulations to control the cost of tourism \ x0d \ With the increasingly fierce competition, the gross profit of the tourism industry is gradually decreasing, and the cost of travel agencies determines the survival of enterprises and the space and market share for profit growth of travel agencies. Under the same conditions, the negotiation ability of the dispatcher is expected to be closely related to getting better car rental and air ticket prices for travel agencies and reducing the price of the whole line. On the same route, under the condition of ensuring the same accommodation level, guests often ask why your travel agency is so expensive than other travel agencies. The reason is the problem of high and low cost. Therefore, the cost of travel agencies is controlled by plan adjustment. There are thous\x0d\s of jobs, and you are the best in your profession. If you want to be an excellent dispatcher, you must not only master the above, but also keep learning new policies, researching new methods, constantly exploring experiences, summing up lessons, and making wise efforts, and you will certainly do well.