What should tourists say to the tour guide after the trip?

Thank you very much for your tour guide service. We had a great time and you worked hard too. It can be seen that you are working very hard to serve us these days, and your explanations are also very good. It's interesting. I hope you will host us next time.

Communication methods and skills between tour guides and tourists:

(1) Pay attention to the first impression

Tour guides should pay attention to leaving a lasting impression on tourists at the beginning of their work A good impression is a good first impression. Because the first impression is often related to the trust of tourists, leaving a latent image in the minds of strangers and becoming a reference for your final evaluation. If the tour guide does not pay attention to the effect of the first interaction, it is often easy to cause misunderstandings and leave tourists with Give the impression that the person cannot be trusted. Once an impression is fixed, it takes a lot of effort and energy to change it. Therefore, tour guides should pay attention to establishing a good first impression and pay special attention to the first "appearance". The key to the first appearance is the tour guide's appearance, appearance, and language. We can generally understand it as the tour guide's "appearance, exit and action".

The so-called "showing up" means to guide the tour guides to show their good appearance, appearance, demeanor and demeanor. The contact between tour guides and tourists is short-lived. Although tourists will evaluate the tour guide in an all-round way, the impression given by the short-term contact to tourists is often dominated by the external image. Therefore, tour guides should be neatly and appropriately dressed, and their makeup and hairstyle should be suitable for their physical characteristics and identity. Their clothing should not be too flashy, so as not to take away the charm of tourists and cause displeasure to others; nor should they be too casual, causing dissatisfaction among tourists. If the tour guide pays too much attention to grooming himself, tourists may think: "How can people who patronize and groom themselves think about others and take care of others?" However, tour guides must not be disheveled, otherwise tourists may think: "Can't even take care of themselves?" How can a good person take care of others? "In addition, demeanor also plays a very important role in the first appearance. A tour guide who is full of energy, optimistic and confident, dignified and sincere, and has a cool demeanor will definitely leave a deep sense of confidence for tourists who meet him for the first time.

The so-called "exit" refers to the language used by the guide, the tone of voice and timbre when speaking. When meeting tourists for the first time, the tour guide's conversation is elegant and refined, graceful, humorous, fast and slow, friendly and natural, and it is easy to win the favor of tourists.

The so-called "shooting" is expressed in movements and postures. Treat people naturally and generously, act decisively and neatly, stand, meet and behave appropriately, be straightforward but not reckless in dealing with others, be lively but not frivolous, be self-respecting but not arrogant, work hard without being overwhelmed, serve enthusiastically without being fawning, and be courteous. But instead of being sarcastic, such tour guides can more easily gain the trust of tourists.

(2) Maintain a good image

A good first impression does not mean that the tour guide can get away with it once and for all, and everything will be fine. Tourists hope that tour guides can always maintain a good image and provide them with quality services from beginning to end. Image building is a dynamic and continuous process that runs through all tourism activities, and a good first impression is only reflected in the tour guide accepting the tour. Therefore, maintaining the image is more important and more arduous than establishing the image. If the tour guide pays attention to maintaining his own image when leading the group, he can deepen and consolidate a good first impression, and further gain the trust of tourists; on the contrary, if the tour guide only pays attention to his image when picking up the group, he will not pay attention to his image in subsequent interactions. If you relax your requirements on yourself, such as not paying attention when speaking, being late frequently, etc., you will gradually lose the trust of tourists in tour guides. To maintain a good impression, tour guides should do the following:

Tour guides should always treat every tourist proactively and enthusiastically.

Be good at communicating emotions with tourists and establish friendship with them.

Provide tourists with smiling and attentive services so that tourists feel friendly towards tour guides.

We must do more practical work, talk less empty words, and do what we say and what we do will bear fruit.

Be calm, decisive and agile in handling things, giving tourists a sense of security.

Be good at making up for service deficiencies and do a good job of seeing off people meticulously.