The blind box of flying pig tickets has been overturned. How to fly randomly at the time of departure and arrival?

Today (April 3rd), Flying Pig, an online travel service platform, started the activity of throwing darts to win air tickets. Users can get an air ticket when they spend all their money in 66 yuan. Beijing communication radio's new media platform has received many complaints from netizens. In this activity, the destination and departure point of air tickets are random, and the refund mechanism is not flexible. Are these rules of the platform suspected of infringing on the legitimate rights and interests of consumers? What should passengers pay attention to when buying blind boxes for air tickets? Please listen to the report of beijing communication radio reporter Chen.

The blind box of flying pig tickets was turned over by spitting. MP3 file

This morning 10, Zhu Fei, an online travel service platform, launched the activity of throwing darts to win air tickets, and users can participate in the activity by paying 66 yuan. If the darts start and end in China, users can get a free air ticket by paying for infrastructure and fuel. Mr. Wang, a citizen who bought the product, said:

Mr. Wang: This product is too casual. Like the previous products, you may have set a starting point and a random destination. So the travel time of this product is random, so is the airline, and the destination and travel place are random, so what did I buy here? After that, more people will be invited to participate in order to re-select the starting point and the end point. This experience is very bad.

Journalists pay for the 66 yuan experience. The first dart hit the destination Zhengzhou first, and the second dart didn't hit any departure city. According to the rules, only WeChat can invite two more friends to help. The second time, the reporter's destination was tied to Wuhan, and the starting point was still not tied. The reporter once again invited friends to help, and finally successfully got the ticket from Zhuhai to Hangzhou on the afternoon of May 25th. In other words, the reporter must travel from Beijing to Zhuhai in advance to use this ticket. The reporter also saw on the event page that before April 28, users who have not redeemed tickets or failed to win prizes will be refunded. The event page shows that as of 7 pm, more than 70,000 people have participated in the event. On social platforms such as Weibo and Xiaohongshu, a large number of netizens have complained about the unreasonable setting of this activity. The reporter contacted Zhu Fei customer service as a user:

Flying pig customer service: the activity rules are random. If the departure place is far away from you, you may have to buy your own plane ticket or go by other means. If you don't think it's appropriate, you can not do it. You can get a refund After April 2 1, you will be refunded automatically before April 28. If you don't attend, I can help you register now and get a refund within 72 hours.

As early as 202 1, many online travel platforms or airlines launched blind box products for airline tickets. Many products are highly sought after by netizens because of their high cost performance, and even there has been a grand occasion of short-term looting. This incident is controversial mainly because of the uncertainty of the starting point and the inflexibility of the refund mechanism. Although these are all indicated in the activity rules, the rules themselves are relatively hidden on the activity page, and there are more than 12000 words after clicking. Chen Yinjiang, deputy secretary general of china law society Consumer Protection Law Research Association, said:

Chen Yinjiang: In a particularly long activity rule, you should remind consumers of this information that has important interests with consumers in a prominent way. Although you did have something in the agreement or the rules, the consumer didn't see it and he was misled. In fact, his right to know and to choose has been violated. In this case, consumers can fully defend their rights according to law.

In the online public opinion, there are still many netizens who think that the flying pig platform stipulates that the refund at the end of the month is illegal fund-raising. According to the relevant regulations, illegal fund-raising refers to the act of absorbing funds from unspecified objects by promising to repay the principal and interest or giving other investment returns without the legal permission of the financial management department of the State Council or in violation of the national financial management regulations. In Chen Yinjiang's view, there is not enough evidence to prove that the platform is illegally raising funds. However, this practice is suspected of violating the relevant provisions of China's Consumer Protection Law and Measures for Punishment of Infringement on Consumer Rights and Interests.

Chen Yinjiang: According to our relevant laws, consumers can generally return goods and services online for 7 days without reason. However, due to your activity rules, it takes so long to get a refund, which is suspected of infringing on the legitimate rights and interests of consumers. Consumers must refund the fee within 15 days after asking for a reasonable refund. If the refund exceeds 15 days, it can be regarded as intentional delay (or unreasonable refusal), and the regulatory authorities can punish it accordingly.

The blind box of airline tickets plays an active role in promoting the growth of tourism economy, increasing the flow of tourism platforms, revitalizing airlines' idle tickets and meeting the diversified needs of consumers. However, the platform should highlight key terms, and consumers should also keep their eyes open when purchasing. Lai Yang, executive vice president of Beijing Business Economics Association, reminded:

Lai Yang: Although there is a guarantee that consumers will get a refund after finding the wrong purchase, it has caused a lot of trouble to consumers and will lead to a negative evaluation of the reputation of the platform. At the same time, enterprises have also increased the workload of handling, and everyone is not worth the loss. Therefore, I think this logo should be clear. As consumers, consumption is sometimes rational. (Ask yourself if I have such a need? If not, don't place an order just because it is cheap. Second (confirm whether this clause is acceptable to me, you need to be careful when placing an order.

At about 8 o'clock tonight, the reporter logged into the Flying Pig platform again, and found that the item of applying for a refund was added to the order details page. The refund was successful within 1 minute after the reporter submitted the application.