How to complain about the tour guide when traveling with a group?

You can complain to the "Quality Inspection Office" of the Tourism Bureau in written or oral form.

First of all, who do you complain to?

With the gradual standardization of the tourism market in China, all local tourism bureaus have now set up "quality supervision and management offices" to receive complaints from tourists. You can complain directly to the National Tourism Administration (call 1230 1) or to the "Quality Inspection Institute" set up by the local provincial tourism administration (the contact information can be Baidu). Of course, you can also complain to the local consumer association (area code+123 15).

Second, the complaint notice

1. The complaint must be filed within 60 days after you know or should know that your interests have been infringed. You can complain in the local area where your interests are infringed or back to your place of residence.

You must specify the specific object of complaint that you think will harm your interests. For example: travel agencies, tour guides, hotels or all of them. At the same time, their exact names and locations should be marked.

3. You should also specify a specific complaint request. For example: compensation for economic losses, demanding liability for breach of contract, etc. Of course, be realistic.

You should also state the factual basis of the complaint. That is, the specific process of your personal or property loss and related supporting materials, such as travel contracts and loss certificates. Based on this, when your interests are damaged (usually on the way to travel or in other places), you should collect relevant proof materials. If you have returned to the starting point, it will be very difficult for you to collect these materials. Favorable and powerful proof materials are the basis for your successful complaint.

Your name, gender, nationality, occupation, age, company name and address should also be stated in the complaint.

Three. Complaint procedures and results

1. Within 30 days after you submit your complaint, the respondent will submit a written reply to the Quality Inspection Office of the Tourism Bureau containing the following contents:

[1] complaint;

[2] After investigation and verification;

[3] Basic facts and basis;

[4] Responsibility and handling opinions.

2. The "Quality Inspection Office" of the Tourism Bureau will review the written reply of the respondent. Then I will inform you of the decision with the Decision on Handling Travel Complaints within 15 days. At the same time, the respondent will be informed.

3. You will definitely receive the decision made by the "Quality Inspection Office" of the Tourism Bureau within 45 days at most after submitting the complaint.

4. If you are not satisfied with the decision made by the "Quality Inspection Office" of the Tourism Bureau, you can apply for reconsideration to the tourism complaint organ at the next higher level within 15 days after receiving the decision; If you are not satisfied with the reconsideration result, you can bring a lawsuit to the people's court within 15 days from the date of receiving the reconsideration decision.