5 Summary of High-quality Tour Guides in 2023

Summary of tour guide work in 2023 1

I have been a tour guide for more than 2 years, during which there are sour and sweet. I have tried to gi

5 Summary of High-quality Tour Guides in 2023

Summary of tour guide work in 2023 1

I have been a tour guide for more than 2 years, during which there are sour and sweet. I have tried to give up, but there are thousands of reasons to choose to continue. In order to continue, I resolutely choose to join the * * Tourism Corporation, hoping that my ideal wings can spread their wings and fly again.

Next, I received a Qingdao tour group in May of 200x X. Due to inadequate preparation and some subjective and objective reasons, I am really depressed about this tour group. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a general summary of my tour group:

1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof.

2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go, Xiu Yuan Xi". Maybe we can look back at the footprints left. Young, I want to keep telling myself that "the revolution has not yet succeeded, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable to meet more than three people when taking a tour (more people and more cars, more pressure). As a tour guide, you must be three-hearted (more careful, more careful and more sincere)

Be careful: the environment of tourist attractions is mixed. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

Sincerity: unexpected things will happen anytime and anywhere when traveling. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

I pay, I work hard! Always believe that "no pains, no gains"!

Summary of tour guide work in 2023 II

The first half of this year was a bumper harvest for me. In the past, I used to sit in a planned position to manipulate the team and arrange for guests to eat, live, travel and buy entertainment. But in the first half of this year, I can rush to the front line of tourism work and introduce the mountains and rivers of our motherland and the city of Dalian. Introduce our sea, our square, our culture and every corner of Dalian. This is my first harvest this year-my national tour guide card. It is precisely because of this certificate that I proudly realized my life dream and completed my life mission.

As I entered the tourist season when I got my certificate, I worked as a part-time tour guide, busy walking around the offices and scenic spots of every travel agency, including China Travel Agency, Swiss Travel Agency, Baidu Travel Agency, China International Travel Agency and so on.

In a limited time, it is my aim to introduce, explain, serve and smile as much as possible. I believe that only sincere explanation, thoughtful service and smiling treatment will make tourists have a good time. As a tour guide in Dalian, I represent not only myself, not only my travel agency, but also our city. Dalian is a coastal city with countless miracles. Such a beautiful city should not make tourists disgusted because of poor tour guide service.

When I walk into a travel agency, I will write clearly every time I submit my resume. I am a tour guide, and I can only explain and serve, but I can't make money. Maybe a tour guide who can't make money in my industry is not a good tour guide, and a tour guide who can only make money but can't serve is not a good tour guide. But even so, you will find a good travel agency, because smart bosses know that as long as the service keeps up, it depends on how you serve him. As a tour guide in a coastal city, our service is not just as simple as explaining a few tour guide words! To learn to be meticulous, we must know what a tourist wants and needs with every move and every look of a tourist. This is a good guide who understands the psychology of tourists. This is a good guide.

Facing the first half of the year, the second harvest is that I was lucky enough to participate in the tour guide competition held in Liaoning Province, and I felt the confrontation on the field, and also let me see the level of tour guides in other parts of our province. In a word, "there is someone outside", I admit that I didn't play well just because I didn't work hard enough. Although I read the questions in the middle of the night like a tour guide card, as long as I work hard, I may not be wrong in both questions, maybe it is the score of the whole audience. Teacher Guo once said something that impressed me deeply: "A martial art is destroyed by asking". I am convinced, but I don't want to wait for the next duel, but I am satisfied that my fledgling child can participate in the competition. Being able to stand on the field in the province is also a kind of training, and gold will always shine. I am waiting for that day.

The third big gain this year is that I have received one team after another, sharing weal and woe with tourists, solving problems for them and making me unhappy. Bring happiness home, never miss the boat, never miss the plane, and achieve the goal of "happiness comes, satisfaction returns", because peace, happiness and happiness are more important than anything else!

20__ was my lucky year, and I was admitted to the coveted tourist guide card. But 20__ years is a brand-new beginning for me. My goal is to enter Dalian China Travel Agency, serve the tourists conscientiously as a tour guide, and exchange my sincerity for their smiles. At the same time, it also puts forward to all Dalian tour guides that "be a clean tour guide, don't make dirty money, don't force shopping, don't force tourists to spend money, and there is no false information in the publicity".

Let everyone who travels to Dalian not only see, know and understand the beautiful scenery of this city, but also fall in love with this city because of our introduction. Let them always remember the blue sea and the bright smile of the tour guide. As an excellent tour guide, I would like to quote a sentence from teacher Zhao Benshan, "Happy, happy." Tourists come out to relax and seek happiness. What about us? It is the machine that makes happiness that transforms all unhappy factors into happiness, happiness and happiness here.

In 20__ years, I will continue to study tourism culture and learn the culture of the motherland and rivers to make up for what I don't know. In order to better serve tourists, you and everyone will work as tour guides in the future.

Summary of tour guide work in 2023 3

Time should be the busiest thing in the world. Unconsciously, it has reached the end of the Year of the Tiger. I have been a tour guide for four years. From the very beginning, you only need to speak in front of tourists without being nervous, which has evolved into a good "realm". This realm is not to say how great the level of tour guides is, but to learn a lot in the process of tour guides.

During this period, I saw a lot of beauty that can be exposed to the sun, and I also saw a lot of ugliness hidden in the dark. Of course, I also got the corresponding income. Maybe it's the particularity of this industry. There are some things that I absolutely don't like. Gradually, my heart will not be so choppy, and I will get used to it after a long time, but I may not be muddy, but I will never go with the flow. Of course, after working as a tour guide for several years, I also summarized the following points:

First, master the rhythm of the tour. In the process of taking a group tour, our tour guide should not only have rich knowledge and vivid language to explain and serve tourists well, but also learn to master and control the rhythm in the process of traveling. Because tourists are different in age, physique, taste and mood, a person will have a variety of mood changes in one day. As a tour guide, we should always grasp these phenomena of tourists, and make a flexible activity schedule according to the actual situation of the team in the implementation of the tourism plan, and strive to make the tourism process colorful and flexible, so that tourists can get maximum satisfaction in relaxed and happy activities. "There are urgent and slow, and the speed is appropriate". In the specific process of tourism, we should control the time and speed of the tour according to the specific situation. According to the age composition of tourists, we should speak slowly to the elderly, minimize strenuous activities, and learn customary language and communication methods suitable for the elderly. Treat young people, you can walk faster and speak faster, and arrange some activities that young people like properly; To treat teenagers, we should pay attention to education and interest in the process of traveling, combine tourism with learning, and arrange some entertainment activities suitable for teenagers appropriately. In short, the tour guide is the "director" of tourism activities. According to different teams and actual conditions, it is a successful tour guide activity to arrange and organize the tour activities so that tourists can have fun and enjoy themselves.

Second, handle several relationships. That is, the relationship between strength and weakness, the relationship between the majority and the minority, and the relationship between work and rest. In practice, we all know that the composition of a tourism team is quite complicated. Some people are healthy and energetic, hoping for faster speed and more activities, while the elderly and infirm want to relax rather than be too nervous and tired. At this time, it is necessary to treat them separately according to the actual situation, divide them into small groups according to the tourists' physique and age, explain the tour route, the place and time of assembly, and the tour guides accompanying the whole journey should cooperate with each other or shuttle between small groups, paying special attention to the elderly and infirm. This not only respects the wishes of tourists, but also allows them to have their own places and have fun. In the process of traveling, there are often differences in the schedule, which is because of the aesthetics of tourists.

It is normal that integral is different from hobby. Under normal circumstances, based on the principle of seeking common ground while reserving differences, finding similarities that everyone likes and being willing to form a unified choice is the most ideal solution. If * * * is not easy to find, it is necessary to explain the situation to tourists realistically, ask the team leader or a respected figure to coordinate, find a reasonable and possible alternative, and mobilize different parties to make concessions to each other. Based on the principle of cooperation between the minority and the majority, tourism activities will continue smoothly. Of course, in the process of traveling, it is also important to handle the relationship between work and rest. Tired, trips like marching and training will make tourists feel unhappy and will definitely affect their interest in traveling. It is necessary to arrange the schedule reasonably, give consideration to sightseeing, entertainment, shopping and rest, and strive to satisfy tourists in all aspects and make tourists satisfied with tourism services. As a tour guide, if these relations are properly handled during the tour, a harmonious and happy tour team can be brought out and a tour activity can be successfully completed.

Third, communicate more and make more friends. Communication begins with understanding. Tourists' personalities can be roughly divided into two categories: extroversion and introversion. Outgoing, lively, sociable, talkative, thoughtful, warm-hearted, on the contrary, impatient, active, competitive, rambling, such people are easy to communicate, but unstable. Introverts are stable, calm, independent and emotionally stable. On the other hand, they are quiet, aloof and melancholy. These people are not very communicative, but they attach great importance to feelings. Once recognized, you won't change easily. As a tour guide, we should understand the tourists through observation and communication, correctly distinguish the personality types of the guests, adopt flexible methods, communicate appropriately and timely, observe the emotional changes of tourists at any time, adjust strategies and methods in time, and always maintain a harmonious and happy team atmosphere. In tourism activities, tour guides and tourists are not only the relationship between service and being served, but also partners. Only with the full cooperation of tourists can tourism activities be carried out smoothly and achieve good results. To this end, a good way is for tour guides and tourists to make friends sincerely. To make friends, we should respect each other, carry out active service, sincere service, enthusiastic service and thoughtful service from beginning to end, start with small things and show sincerity with nuances. To make friends with tourists, we should have a normal mind and an inclusive mind, and establish an equal relationship with tourists, and we should not favor one over the other; When getting along with tourists, tour guides should not be competitive, satisfy temporary vanity and be the winner. They should maintain a harmonious atmosphere and establish a "gentleman" friendship.

I believe that doing the above will definitely make our tour guide a lot easier and smoother. I will keep a positive attitude and continue to welcome the arrival of my tour guide life next year!

Summary of Tour Guide Work in 2023 4

I was lucky enough to receive a 7-day professional quality training in xx. This is the first time I have participated in a staff training meeting since I joined the work, and I am deeply touched. I have completely integrated into this group and proudly regard myself as a tourist. Corporate culture reflects the personality of enterprises, and only enterprises with corporate culture can seek unity internally and development externally. As an individual, we should also have our own beliefs and internal standards to restrain ourselves, and take our professionalism and professionalism as the concept to make ourselves a brand and be unique in order to stand on our own feet.

Regarding the valuable work experience of your predecessors, I have summarized the following points:

1, professional. Professional quality is the embodiment of a person's professional quality; Having professionalism is a long-term effort. As a tour guide, you must establish a huge knowledge system in your mind, which should not only cover a wide range, but also be deep and precise. In this way, when guests travel, they will have the pleasure and enjoyment of physical and mental unity, and they will have a sense of trust, win repeat customers for the company and win the confidence of traveling for themselves.

After working in the export department for half a month, I felt a lot. My colleagues around me, whether answering the phone or receiving guests, will skillfully answer every question raised by the guests, some of which are detailed to the star standard of cruise ships, the time needed from Beijing to Sydney, the ticket price of Moulin Rouge and so on. If we can answer all the guests' questions fluently and confidently, attach some other relevant information appropriately, or give our guests some sincere suggestions, such as the self-funded projects worth seeing in Paris, such details will reflect our overall professional quality and often have unexpected gains. The accumulation of knowledge is a process of decades, not a day's work, but it is more precious to keep enterprising and professional spirit, which is the premise and foundation.

2. sense of responsibility. In the face of every task, we should be loyal to our duties and do our duty from beginning to end. In the work, we should integrate the sense of responsibility into every link and run through it. This is the quality that an adult with perfect personality should have. Most of the excellent tour guides in our company started from short-distance tours in China, but everyone made full preparations in advance, tried their best to make every link perfect, not bored and untiring, considered the problem from the perspective of the guests and really put themselves in the soul position of the team. I don't know about the questions raised by the guests, and there must be no vague or even imaginary answers. As a team, navigation should be honest and accurate.

3. Subtle service. The word "subtle" is a word mentioned many times by predecessors. Nowadays, the competition in the tourism market is so fierce that service quality is a decisive aspect. Planning and operating a group, you can list the names of each dish in detail, taking into account the car condition and road conditions of the guests; As a tour guide, the "meticulous" consciousness runs through the process from receiving the plan to sending the team away safely. For example, if there is a birthday or wedding in the team, a cake or just a blessing will make the guests feel warm; For example, teams with elderly people should pay special attention to the dietary characteristics of the elderly. From this perspective, "meticulous" service is "touching" service.

4. Collective sense of honor. Traveling with a group is not only an individual's behavior, but a tour guide represents the image of a travel agency. Therefore, when traveling with a group, you should always keep your group in mind. The tour guide's service is the company's products, so the process of taking the tour group is the promotion of the company's products, which should become a personal concept. Experienced seniors will seize the opportunity to tell the guests about the scale, current operation and future development trend of our mountain tour when they successfully lead the tour. These are all good ways and means to promote the company. Guests will feel the collective consciousness and cohesion of mountain travelers.

What moved me most in the training was the attention of leaders and employees in various departments. First of all, both senior predecessors and newcomers who have just stepped into the tourism industry have well-prepared tour guides. Everyone's nervousness during the explanation just shows that they regard the podium as an arena, show their best tour style to everyone, and sincerely share their many experiences with you. I believe that it is not a day's work to blurt out tour guide words fluently. From quantitative change to qualitative change is a difficult process. During the training, the exit department also held a small summary meeting to find out the gap, summarize the training gains and lock in the near and future goals. My colleagues in the domestic department nervously prepared the tour guide words, and even wrote the tour guide experience in words, which really surprised me.

This training made me feel a lot of pressure. I've been thinking, can you speak Baotu Spring fluently and vividly? How should I explain the "sage of mountains and rivers" or China's family planning policy? How should I express my understanding of tour guide work? In the past, I always fantasized that I could reach my expected high standards in one step, ignoring the specific work and immediate things. This is the impetuous mood of quick success and instant benefit, aiming too high, only seeing the brilliance of successful people and ignoring the persistence and efforts of hard work. I set myself a goal for xx years and a plan to achieve it, so as to motivate myself and warn myself not to waste precious time.

My development goals and plans for xx-xx are as follows:

1, the initial accumulation of group experience. I hope that in this year, both domestic and outbound teams can get in touch with tour groups and initially accumulate experience.

2. Familiar with the business of the export department. Have a detailed and accurate understanding of foreign tourism resources and routes. Start from scratch and do your job in a down-to-earth manner. I intend to read a lot of books about the history, geography, culture and customs of the country of origin to enrich my knowledge. In this way, on the way to a foreign country, you can introduce the local customs and common sense of the destination country. Give it to the guests in advance, so as to better communicate with them and gain their trust. I should do this. When a guest asks me what scenic spots there are in France, I can explain them vividly and answer their questions calmly. In this way, guests will remember the excellent professional qualities of Lv Shan employees.

3. Continue to study English hard. Practice oral English and basic skills of listening, speaking, reading and writing after work to improve English. I still remember that when I came to the company for an interview, my translation of China Daily was poor. Be brave after being ashamed, and I will use that embarrassing memory as the driving force for future progress. Get a tour guide card in English and French at the end of the year.

I once saw a photo taken by a company employee during a field trip. There are eight big characters written on the banner: Practice hard and meet the challenge. I wrote this sentence down in my diary. This is a loud slogan to motivate yourself. I like it very much.

Thank you for giving me such a precious opportunity, so that I have the motivation to determine my future goals when I first set foot in the door. I believe all employees are determined to make * a famous brand enterprise. As a member of the collective, I will try my best to make myself truly shine.

Summary of tour guide work in 2023 5

The year of 20x is coming to an end, and only by looking back can we feel how time flies. Only by looking back can we know what we have gained.

I have been a tour guide for two years. My full-time job for more than half a year last year exhausted me physically and mentally. I tried to give up, but I chose to stick to it for various reasons. In order to persist and continue, I walked into the gold mine and joined the Suijin family. One year, I experienced ups and downs and left behind experience. /kloc-participated in the first ground pick-up tour in October, 20x, 65438, which was a new challenge for me who had never participated in the ground pick-up tour before. Coupled with my unfamiliarity with scenic spots and routes, I was extremely nervous before joining the group. Fortunately, the group was successfully brought down. So far, * * * has brought sixty-three regiments. The following is a summary of the tour in the past year:

First, be familiar with the route and make full preparations before joining the delegation.

A, before the whole escort, you must first understand the situation of the destination and matters needing attention. (Ask for a receipt when collecting money from the tour guide)

B, understand the situation of each scenic spot. Especially holidays.

Second, serve with your heart. Travel is service. Service is the key. In addition to explaining, tour guides are services. Service with heart, regardless of the quality of the guests, service with heart is always right. But the service is different from the waiter. When eating in a restaurant, there is no need to serve food if the restaurant is not very busy. Sometimes, low-quality guests will help you as a waiter when they see what you do as a waiter. If the restaurant is busy, help serve. I remember when I was a full-time escort, an excellent receptionist told me that an excellent tour guide is a tour guide, not a waiter. Service also depends on the situation and specific things.

Third, pay attention to coordination, improvise, and change with the same. Don't panic when problems arise, but deal with them promptly and decisively. In July, I took a group of mine workers to Hainan for recuperation. For various reasons, the briefing before departure was not held, which led to a series of situations when the bus went to the airport. Although this matter has nothing to do with the tour guide, because the full-time tour guide with the tour group is ourselves, we had to apologize and appease the guests' emotions at that time and try our best to reduce the company's losses.

Fourth, I hate less when I use books. Many times, I will be speechless by a guest's question. Speaking of Kane Group, a retired teacher asked, Is Wang Bailang from Suichang? At that time, I could only say sorry with shame. I really don't know if Wang Bailang is from Suichang. After leaving the group, I found out that he was from Suichang. I know nothing about a man who has made great contributions to Suichang. If you go to see more at ordinary times, guests will not be embarrassed to ask.

20x years is a special year for tourism. The new Tourism Law 1 October1day came into effect, which is undoubtedly a huge impact on the whole industry. The new law stipulates that in order to protect tourists' consumption rights, they are not allowed to enter the shopping store all the time. As we all know, the basic salary of tour guides in tourism X industry is extremely low and insecure, and most of the salary is commission. This is also an open secret. After 1 1, the travel agency had to raise the salary of the tour guide. But how much has it really improved? I don't know.

20x years is also a special year for myself. I completed the ground connection independently for the first time, handled the traffic accident for the first time, sent the injured old man to the hospital in the middle of the night for the first time, and sent the plane to the airport for the first time, only to find that the door was closed. ...

Many people say that being a tour guide for three years is equivalent to 30 years of life. Although the basic steps of each group are similar, take the plan, take the group, take the itinerary, send the group and submit the account. The process of each group is simple, but each group is different. Why don't you go to Wan Li Road to study thousands of books? You can learn a lot from what you have seen and heard on the journey. This is a rare treasure.