Spring Airlines Free Refund Policy

No more than 10% refund fee will be charged 24 hours before departure, 10% refund fee will be charged 22 hours before departure, and 20% refund fee will be charged 2 hours before departure. Please refer to the airline refund list for other regulations.

2. Refund can only be made at the place where the ticket is issued. If the guest didn't buy the ticket at this ticket office, we can only cancel the seat for the guest, write the time when the guest applied for a refund on the last page of the ticket, and affix the official seal. If there is an official seal of flight delay on the back of the ticket, it will be refunded free of charge.

3. If the name is entered incorrectly, it is a homophone error, and the other time and flight segment remain unchanged, you can apply to the airline for a full refund, and attach a new ticket blank when the refund is made, indicating that the homophone is entered incorrectly, and apply for a full refund.

application area

Applicable to domestic flights in and out of Shenzhen, Harbin and Wuhan purchased before September 4, 2022 12: 00, with flight dates between September 3, 2022 (inclusive) and September 23, 2022 (inclusive), and actually carried by Spring Airlines (9C).

Special retirement and reform regulations

1. From the date of this notice, passengers on this flight need to refund or change their tickets two hours before the scheduled departure of the flight, and the following involuntary refunds can be implemented.

2. If you choose to take the follow-up flight of the same route carried by Spring Airlines, the fare difference will be charged according to the regulations, and the change fee will be exempted.

3. If you choose to refund the ticket, you will be exempted from the refund fee.

Processing mode

Passengers in the team cabin should contact the original ticketing unit to refund the ticket according to the team refund policy; Passengers in other cabins please take the following aisle.

1. Download Spring Airlines APP: "Service Center"->; "air ticket refund";

2. Pay attention to Spring Airlines WeChat and Alipay applet: "Service Center"->; "air ticket refund";

3. Log in to the self-service exchange link.

legal ground

Notice of the Civil Aviation Administration of China on Improving Civil Aviation Ticketing Service

First of all, airlines should improve the charging system for returning and changing visas and improve their services.

(1) When selling passenger tickets, airlines shall strictly implement the provisions of clearly marked prices, timely, accurately and comprehensively announce the types and levels of passenger freight rates actually implemented on domestic routes and the applicable conditions including the charging standards for returning and changing tickets in a prominent position in official website, APP and other channels, earnestly fulfill the obligation of informing passengers, and facilitate passengers' access and social supervision; In the process of purchasing air tickets, passengers should be clearly informed of the conditions such as the fee standard for returning and changing tickets.

(2) The airline shall reasonably determine the charging standard for ticket refund and change, and the refund fee shall not be higher than the actual sales price of the ticket. It is necessary to formulate a "ladder rate" for ticket refund and change, that is, to formulate a reasonable ladder charging standard according to different fare levels and time nodes, and it is not possible to simply stipulate that special fares are not allowed to be refunded and changed.

(3) Airlines should standardize the refund and change system of direct sales and distribution channels to ensure that the refund and change fees of all channels (including direct sales and distribution channels) are the same. It is necessary to strengthen the management of OTA platforms and sales agents that have entrusted and authorized relationships, and severely punish those who violate the charging standards.

(4) Airlines should follow the principle of "sincere service", optimize the refund and change system, simplify the procedures for refund and change, and shorten the repayment time for refund. It is necessary to strengthen the popularization and application of new technologies, and provide passengers with a "one-stop" solution for ticket refund and change through mobile Internet technology, so as to achieve "more data running and less errands for passengers". It is necessary to have the truth-finding function to provide passengers with the charging standard for returning and changing visas.

(5) Airlines should provide free relief for passengers who have purchased tickets by mistake (such as wrong names, repeated tickets, etc.). ). When defining the wrong purchase behavior of passengers, we should grasp the principles of rationality and tolerance. If the airline can't prove that the passenger is not wrong, it should be regarded as a wrong purchase and provide free refund and other services. Passengers who are unable to take the flight due to illness and ask for a refund should go through the refund formalities according to the relevant regulations, and no refund fee is charged.

(6) An airline shall, according to the above requirements, formulate an implementation plan within 30 days from the date of promulgation of this notice and report it to the local regional civil aviation administration.