My first tour this month was a long-distance tour to Xinjiang. What should I pay attention to? What preparations should I make?

{ It's very detailed, I hope it will help you. I am also a tour guide. } notes for tour guides: 1. Hotel Check in Procedures group

1. after the car arrives at the hotel, please ask the passengers to take their hand luggage off and wait in the lobby temporarily.

2. make an appointment with the driver for the next check-in time (dinner or tomorrow).

3. inform the attendant of the large luggage loaded on the van.

4. prepare the room allocation form and Check In at the counter.

5. get the key, Hotel Card and early meal coupon, and explain the Morning Call time tomorrow.

6. Distribute keys and breakfast coupons to everyone (if you want to leave the hotel again, just distribute them in the car). 7. Inform the breakfast place and don't lose the breakfast coupon (it will not be reissued with cash).

8. please take the elevator to the advanced room after confirming that the large luggage is correct.

9. agree on the place and time of the next meeting.

1. assist the service personnel in sorting large luggage (the room number is written on the luggage tag).

11. Before closing time, make a phone call to report the delegation meeting with the company, otherwise you must report it the next day (number of people, guest status, T/C, etc.).

1. After arriving at the hotel, please ask the guests to get off with their hand luggage and go to the counter together.

2. make an appointment with the car for the next check-in time.

3. inform the waiter to carry heavy luggage.

4. Please submit your passport to the counter for registration, and please sign the registration form.

5. distribute keys, Hotel Card and early meal coupons.

6. Appoint the time and place for the next gathering,

7. Ask Porter to accompany the passengers to deliver the large luggage. When you arrive at the hotel, say good night to the passengers, repeat tomorrow's itinerary, and explain the time when the bus will report tomorrow. You should wait in the lobby on time, and whether the passengers have any problems to deal with (about 2 minutes). If you are a group, you need to say hello to T/C, and tell your home phone number for emergency contact at night. Note that if you stay in the same hotel in other counties and cities, you should inform the passengers of your room number.

2. Sightseeing Tour Conducting (City Sightseeing Tour) 1. Give a brief description in the car before arriving at each scenic spot.

2. tell the passengers how long it takes to visit before getting off the bus.

3. Place and time of taking the bus after the visit.

4. Leave some time for guests to take photos when explaining.

5. Tell the location of the bathroom for the convenience of the guests.

6. When crossing the road, gather the passengers first, block the incoming cars and direct the guests to pass. Unless the passengers themselves request to cancel the tour, they should follow the tour order.

7. Count the number of people after getting on the bus and before leaving.

scenic spot tour

1. Set out after counting the number of people.

2. inform passengers of the required driving time.

3. Description of scenic spots.

4. Matters needing attention when visiting.

5. Time required for the visit, and time and place of assembly after the visit.

6. Choose a place for the passenger so that he can take photos.

7. indicate the location of the restroom or take it with you all.

night tour

1. When visiting the night market, explain the general situation, visit time and boarding place first. Ask the passenger group to act, with the tour guide in front and the T/C hall behind. Be careful of traffic safety. Guard against pickpockets. Passengers are advised not to shop casually (especially food). Pay attention to prevent passengers from getting separated and should look back at any time.

2. To watch the dance performance, first explain the program content and the end time. Please don't leave without saying goodbye. Guide the passengers to their seats (if they are not seated in the right place, let the passengers sit together). Toilet location (please go before the end of the program, in case everyone comes out together at the end and is afraid of getting separated). Wait at the venue 1 minutes before the end of the program to guide the passengers on board. Don't forget the things carried on your hands, such as cameras.

Optional Tour can be divided into the following types: 1. Before coming to Taiwan, the events and the number of participants have been determined, and the organizers have been informed.

2. During the trip, the tour leader recruits participants and can book them in a short time.

3. Based on past experience, the number of people who come to Taiwan is predicted to make a reservation, and the actual number of participants will be determined by the team leader after arrival.

4. after arriving in the local area, it was initiated by the tour leader and held at the request of the league members. Optional (optional, optional) Tour is often expected by tourists and its benefits are expected by travel agencies when tourists have more abundant tours suitable for their own needs in addition to the original programs (schedules).

However, the following original responsibilities should be observed. 1. Passengers should be recommended to participate in free activities.

2. When older passengers are usually in poor physical strength or have short free time, it is worth considering to recommend Optional Tour.

3. besides the physical strength of the passengers, the economic ability of the passengers should also be considered

4. the contents of the Optional Tour should be clearly explained in advance.

5. Do not use Optional Tour to promote all trips.

6. It is too long and boring to grasp the domestic plane.

7. Make it clear that the expenses should be collected by the participants as soon as possible, so as not to change your mind and lose the cancellation fees of planes and trains.

8. Choose suitable scenic spots according to the attributes of passengers.

9. Pay attention to reconfirmation (number of participants, transportation, destination restaurant). First, Shopping guide homework

Happy shopping activities will bring sweet travel memories to passengers. When operating a shopping guide, you should follow the following steps:

1. Introduce the characteristics of the store and the products.

2. Let the guests leave the impression that they are worth the money.

3. Do not force sales promotion, and shop in a relaxed atmosphere.

4. Shopping introduction should be done with a smile.

Although the results of shopping have a great relationship with the income of the company and the tour guide, it can't make the tourists feel bored and dissatisfied. Sightseeing and shopping should be properly coordinated, so as not to be duplicated. It is most important for similar goods stores to grasp the customer psychology at different times, or at the beginning and at the end. The words and deeds of excellent tour guides should be as follows:

1. It can promote passengers' desire to buy.

2. Tour the store to help passengers buy.

3. you should be the object of passenger consultation and give advice to passengers.

4. The shopping time for each place should not exceed one hour (unless the guest automatically requests a longer time).

2. Restaurant arrangement

Catering is a matter of great concern to tourists, especially women or European and American tourists are more concerned about Chinese cuisine. I hope I can taste all kinds of different dishes and enjoy a very pleasant dining experience during this trip. Tour guides should be careful about service and pay attention to the following details:

1. The restaurant should be confirmed in advance (if there are several floors or rooms, please ask in advance to avoid running up and down).

2. Guests should be seated at different tables properly (if there is a T/C, please ask him to arrange it, otherwise the tour guide should do his homework).

3. Couples or women should be arranged at the same table, and the arrangement of drinks is convenient and the atmosphere is better.

4. To help guests order drinks, introduce the types and prices of drinks.

5. Most drinks are paid by the guests themselves. When checking out, please ask the guests to pay directly to the store, so as to avoid misunderstanding after paying in advance (sometimes the T/C requires that the drinks be settled together first, and the quantity and amount should be informed and confirmed, and a receipt should be obtained at the same time).

6. explain the contents and eating methods of the dishes. the tour guide can explain or demonstrate before the table or while eating.

7. Pay attention to the speed of serving food at any time, observe the dining situation of passengers, and ask the restaurant to make the most appropriate service or content supplement.

8. when all the dishes are served, ask for the end time of the passengers, and contact the driver to meet them.

5. Precautions: Taboo words and deeds of tour guides

1. Smoking cigarettes and the behavior of passengers. 2. Just eat by yourself and don't greet guests.

3. Never patrol the dining situation of passengers, and don't talk about the contents of the dishes, or even know nothing about the types of dishes.

4. I keep foaming at the mouth and nagging during the meal.

5. bite your teeth after eating and deal with the passengers. 6. The passenger has finished eating, but he is still chewing slowly. 7. Don't be a guide after dinner (such as guiding the bathroom and reminding you not to forget what you have with you).

Sometimes adding some jingles to your tour guide words can make the finishing touch.