Training program for scenic spot staff

Effective enterprise training is a process to enhance the comprehensive competitiveness of enterprises. The following is my training plan for staff in scenic spots, please refer to it!

In order to speed up the pace of * * * to create a national AAAAAA-level scenic spot, it is decided to carry out centralized special training for all cadres and workers in the scenic spot according to the national AAAAAA-level scenic spot training standards through scenic spot research. In order to improve the comprehensive quality and job skills of the staff in our scenic spot, the quality and efficiency of their work have been significantly improved, and the image and benefits of the scenic spot have been further enhanced. In order to ensure the smooth progress of the training, this scheme is specially formulated.

First, the training purpose.

Through unified and systematic training, we can enhance service awareness, ensure service quality, cultivate professionalism and form good professional ethics, so as to improve the management level, service level and comprehensive quality of employees in scenic spots, which is the starting point for building a training system for employees in scenic spots. Staff training, one is to guide employees into the organization, familiar with and understand the job responsibilities, job skills, working environment and working conditions. Second, standardize employee behavior, strengthen employee organizational discipline and improve employee performance? Essence, qi and spirit? . Third, improve the service level of employees in the reception work of scenic spots and strengthen the rights of employees? Standardize quality reception service? Understand and understand, and strive to improve the post skills and comprehensive quality of employees, so as to continuously improve their work quality and efficiency.

Second, the training object and time schedule

Third, the training content

First, the key training subjects, the specific contents are as follows:

1, the situation in * * county

2.* * county history and culture, * * * scenic spot culture and scenic spot explanation (Liu) Second, generally master the subjects, as follows:

1. Social etiquette: training in service standardization, service reception etiquette, personal etiquette, professional ethics, etc.

2, scenic rules and regulations and job responsibilities; Measures for the administration of tour guides and interpreters in scenic spots

3. Fire safety: basic knowledge of fire protection, common knowledge of fire safety and training on the use of fire fighting equipment;

The third is the special training content, focusing on tour guide training subjects.

Tour guide training course: 1, tourism law, basic knowledge of national tour guides, basic knowledge of Xinjiang tour guides, professional norms of tour guides in scenic spots;

2, the tour guide to explain skills

3.gfd standard: guide gfd, clothing matching, makeup artist and image design, physical training practice classes.

4. Observation and explanation of scenic spots (senior tour guide required)

Fourth, training methods.

In order to improve the training effect, this training is organized by the Adult Vocational Education and Training Center of * * County, which mainly takes the form of expert lectures, discussions, on-site operation of vocational skills and examinations.

Verb (abbreviation for verb) requires

1, strengthen the publicity of tourism standardization knowledge, raise awareness, and let all employees fully realize the importance of training.

2. All departments actively organize, rationally allocate personnel, do a good job of coordination, and minimize the adverse impact of training on work.

3. After the training, the trainer should make a summary, and the training process and evaluation results should be filed. Outstanding comprehensive performance will be rewarded at the end of the year.

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