What exactly does tourism planning do?

The planner is responsible for the communication and liaison work of the group. The main functions of the planning and dispatching department generally include:

1. Responsible for the planning, coordination and deployment of travel agency tourism work. Its job functions include internal reception, arranging tour groups, external planning, coordination, and group dispatching, etc. functions.

2. Formulate, modify and improve the itinerary and specific arrangements for the company's regular routes, and timely formulate travel routes and quotations that meet guest requirements.

3. Each time the company arranges for the accompanying person to lead a group out, he is responsible for explaining and arranging the work plan. The specific situation and matters of the team led by the accompanying person should be detailed in detail. Inform the escort and consider all aspects of the problems that may arise during the tour to prevent mistakes.

4. Strengthen contact with external liaison personnel, understand, master, and analyze feedback information in a timely manner, and then digest, absorb, and implement it.

5. Organize and archive company team information according to regulations.

6. Be responsible for the company’s tourism e-commerce, network construction and management.

Operator (English name OPERATOR, abbreviated as OP) is the combination of planning and scheduling. It is a full-time job within a travel agency that arranges reception plans for travel groups and individual passengers, and collects relevant information. A position category that is responsible for the procurement of tourism services and related business scheduling related to reception. Planning and dispatching is the overall dispatching, general command, and overall design of the travel agency to complete the ground connection and implement the group departure plan. It can be said that "nothing is too small, but the power is in control", which has strong professionalism, autonomy and flexibility, rather than a simple repetitive technical work.

Attention:

Scheduling is the general dispatch, general command and general design of the travel agency to complete the ground pick-up and implement the group departure plan. "No matter how small or small, the power is in your hands", with strong professionalism, autonomy and flexibility. If "Wailian" is a hard-working buyer, then Jidiao is a "cooking master". With their skillful hands, they can prepare different flavors of "sour, sweet, bitter, numb, spicy and salty" to satisfy different teams. The "taste" does require certain skills. To improve work efficiency and avoid errors, planning and adjustment personnel should pay attention to the following aspects.

1. Humanity

When speaking and answering the phone, the planning personnel should be polite, courteous, humble, concise, neat, generous, considerate and considerate of each other, and develop the habit of using "Take care of me," "Get it done right away," "Don't worry," "Cooperate more," and other "modest words" habits give people a sense of intimacy and spring breeze. Every phone call, every confirmation, every quotation, and every explanation must be full of emotion to reflect your sincerity in cooperation, express your confidence in your work, and show your strength in preparation.

Written letters and official documents must be standardized, the words must be clean, clear and beautiful, concise, accurate and clear, so as to win the favor of the other party and exchange for the other party's trust and cooperation. An excellent planner will definitely It is the display of the colorful "window" of this travel agency, which like the "stamen" attracts "bees" from all over.

2. Organized

The planning staff must carefully read the reception plan sent by the other party, focusing on the number of people, the number of rooms, whether there are natural single rooms, and whether children occupy beds. ; Accurate arrival time and port of arrival for major transportation. If any problems are found during verification, notify the other party promptly and make changes quickly.

In addition, you should also check whether there are ethnic minorities or religious believers among the staff and whether they have special dietary requirements so that you can notify the restaurant in advance; if you find a tourist who celebrates his birthday locally, remember to give him a gift. A birthday cake to celebrate. If the number of people increases or decreases, vehicles must be replaced in a timely manner. Organization is the core of standardization, the prelude to standardization, and the basis of programming.

3. Thoughtfulness

The travel agency’s scheduling is the travel agency’s production scheduling, which team should leave, which team should book tickets, which group should return, etc. , you should be well aware of the travel group activities in travel agencies. The tasks of the planning and dispatching personnel are to be responsible for arranging the food, accommodation, transportation, travel, shopping and entertainment activities of the team and individual guests in accordance with the company's requirements, and all of them are implemented. Including the number of star hotels for accommodation, daily dining standards, the implementation of bus, train and plane tickets, as well as tickets for each tourist attraction, etc. must be implemented to ensure that tourists can complete their travel activities smoothly and safely.

Travel agency planners must have high professional quality; they must be particularly familiar with tourism business operating procedures; they must be able to obtain the best travel fees and prices; they must reflect the travel agency’s comprehensive and meticulous tourism activities ; All expenses must be reasonable, etc. The planning staff of travel agencies are generally selected from people with rich travel experience and can face and handle the affairs of any group.

Reference material: Jietiao-Baidu Encyclopedia