The most severe way to complain on Qunar.com

1. Complain through the official Qunar.com App. Enter the "My" - "Customer Service Center" - "After-sales Issues" function in the App, select the order to be complained and submit it.

2. Dial the consumer complaint reporting hotline "12315". For consumer complaints, you need to dial the area code of the merchant's location +12315. Qunar.com is headquartered in Beijing, that is, dial "0112315".

3. Use the “National 12315 Platform” to make complaints. Log in and open the "National 12315 Platform", click "I want to complain" to enter the complaint page.

4. Dial "12337". This is the complaint hotline of the State Administration for Market Regulation, which can report and complain about illegal behaviors of operators.

5. Dial "12388". This is the complaint hotline of the National Cultural Market Comprehensive Administrative Law Enforcement System, which specifically accepts complaints and reports about the cultural tourism market. When making a complaint, it is recommended to state the facts in detail and objectively, and attach relevant evidence, such as order number, payment screenshots, photos, etc., to increase the effectiveness of the complaint.