Which department should you contact to complain about travel disputes?

When participating in a tour organized by a travel agency, you must sign a travel contract with the travel agency to clarify the rights and obligations of both parties. The contract will be the most important basis in the event of a dispute. Consumers must read the terms of the contract carefully. For some matters that are likely to cause disputes, such as tips for tour guides and drivers, additional fees for the elderly, and travel items that require additional charges, especially the standards for food, accommodation, and transportation. Make it clear in the contract to avoid disputes in the future due to unclear agreements.

In the event of forced shopping or unauthorized changes to travel items, consumers should immediately argue with their arguments. If a dispute arises that cannot be resolved, they must first protect their own safety; secondly, they must retain relevant evidence. After the trip, Report to the travel agency for a solution. If the consumer and the travel agency cannot reach a settlement, the consumer can call the competent department of the travel agency to report the situation, complain to the tourism quality supervision department or the Consumers Association, or call the 12315 complaint hotline.

The new "Tourism Law" stipulates that when tourists believe that their legitimate rights and interests have been infringed, they have four rights protection methods to choose from.

1. When consumers encounter disputes in tourism, they can negotiate between the two parties;

2. Apply for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations;

3. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator;

4. At the same time, you can also file a lawsuit in court.

Tourists can choose ways to safeguard their rights based on the degree of infringement of their rights and interests, the actual factual evidence they possess, their expectations for timeliness and compensation amount, and the travel agency’s handling of the incident.