Travel Agency Introduction-How to Pass the Probation Period (Ground Connection)

Let's review the content of the last article first. The probation period generally has three key time points: the first week, the first month and the third month.

The first week: usually you will be given a master to take you first, and the headquarters will also arrange some training on the enterprise situation in a unified way, and will also let you know some routes;

The first month: the master will increase the amount of knowledge, see your acceptance, and judge whether you are suitable for this position;

The second and third months: as a master's assistant, whether you can accept most of the work and whether you are competent is enough to draw a conclusion as the object of long-term training.

Common sense has already said, how to pass these three levels in local dispatching posts? Listen carefully, here comes the dry goods.

Ground connection dispatching is the core operator of ground connection organization. According to the reception scale and post functions of the ground connection organization, the ground connection scheduling is subdivided into: large scheduling, operation, assistant, room scheduling, car scheduling, tour guide manager and so on. As a newly graduated "Xiaobai", I can practice in a large land agency. Personally, I think this is a very good learning opportunity.

Major planning is the "cannon" in the club, which is responsible for the docking of major customers, the design and research and development of tourism products. , equivalent to the supervisor of a working group, assisting the manager or boss to manage a class of business.

Operation, generally refers to the deputy of the big plan, responsible for docking the general group customers, counting the number of scattered groups, and sending team plans to tour guides. , and assist the big plan to handle the business of the working group.

Assistant, the assistant of the above two people, handles the trivial work of the working group, such as sorting out various documents, inquiring about various tourism resources, and occasionally handling some relatively simple business.

Room adjustment, also called room control, as mentioned earlier, in order to obtain better tourism resources and more favorable prices, the land agency will cut the location, such as buying some rooms from the hotel in advance at a certain time, which requires a post to manage these room resources, so as to arrange the housing reasonably and reduce unnecessary losses. This position is room transfer.

Part of the function of dispatching cars is similar to dispatching cars in guest rooms, matching reasonable tourist vehicles for the team. In addition, in some areas, in order to save vehicle costs and improve vehicle turnover, there will be a phenomenon of group booking, which reflects the importance of vehicle scheduling.

Now, as you can guess, assistant is the most likely position for you.

The first step is to understand the customers.

Under normal circumstances, a land agency has at least one source market, which is also the company's main business direction. Take Shanxi as an example, the main tourist destinations are Guangdong, Fujian, Beijing, Shanghai, Zhejiang and other places, so what do tourist destinations need to know? For example, the eating habits of Cantonese and Shanxi people are very different. Shanxi is the capital of pasta, and the food tastes heavy. As a land agency in Shanxi, they "carefully" arrange Shanxi specialty pasta for Guangdong guests at every meal, and the variety is amazing. Embarrassed, Guangdong guests are "not enough to eat" under such hospitality. Having said that, do you understand the importance of understanding customers?

The second step is to understand the company's products.

At school, teachers will teach us how to design products. Many students can't wait to "show off" at the beginning of posting. As a result, you find that there are countless ready-made products on the market, but your technology is useless. Where can you learn about these products? Each region has its own traditional main line, which has been formed according to local traffic, scenic spots and tourists' preferences for more than ten years, such as Beijing Square, Tianyi and Great Wall. Shanxi is the five largest, flat bridge and pot; There are Kun, Da, Li, Ban and Xiang in Yunnan. Do you know what these mean? Tell me in the comments section). Learn from the main line first, then learn from other branches, and gradually enrich product knowledge.

The third step is to learn to analyze competing products.

It is not enough to know your company's products. In the increasingly fierce market competition, learn more about some competitors' products to avoid being a frog in the well, understand the differences between these products and learn from each other's strengths. Browse the bad reviews on the Internet to avoid "stepping on the pit". As a newcomer, if you have some basic knowledge, it is no problem to master these, and usually the company will not do these trainings, so take the time to study in your spare time.

The fourth step is to understand the tourism resources.

If the company has the opportunity to "step on the line" to learn, it is best. "If you want to know the taste of pears, you must taste them yourself." Even if there is no chance to step on the line, we should strive for some opportunities to join the group, even if it is voluntary, or even pay some price. This is the best way to accumulate learning experience. Use your free time to see more hotels and restaurants in your city. This is almost cost-free, but it will bring benefits to your work.

The fifth step is to understand the government incentive policy.

Everyone knows that the local cultural tourism department will give some rewards to travel agencies that organize and receive transit teams from outside the province. Of course, the boss understands these policies. But the application materials are usually prepared by you, and you know clearly what documents you need in advance. Deliberately keep files at work and do a good job of classification, which will increase accuracy and avoid omissions when sorting out application materials. Some things may not be backed up.

Step 6: Understand the knowledge of tour guides.

Although you are not a tour guide, it doesn't mean that you won't take the tour guide exam. You have time to get a tour guide card. It is normal to lack a tour guide in the peak season. Coupled with the epidemic in the past two years, a large number of first-line tour guides have changed careers, and the lack of tour guides is a common occurrence in the industry. Giving charcoal in the snow is more important than icing on the cake. Under the background of "1+X" advocated by the state, it is always harmless to learn more professional skills.

Nowadays, mediocre products can be seen everywhere in the tourism market. Most travel agencies focus on competing for low-cost tourism resources without considering how to make our services generate value. New ecology such as cultural and tourism integration, tourism IP, big data and intelligent applications, research, and theme tours. They are all gradually derived and developed, and innovation and change are imminent.

However, paradoxically, we don't understand "traditional tourism", how can we talk about "transformation and development"? How can we put an end to "empty talk"

Master Xing said travel, a "tourist" wearing a combat suit.

The concentrated outbreak of epidemic in COVID-19 has had an unprecedented impact on tourism. A large number of employees directly related to the tourism industry have lost, a group of people have left, and a group of people have persisted. For travelers, travel agencies are more like the battlefield of life! I have never given up my job. Write something, maybe just to prove that I'm still here!

The content is only a personal opinion, and there are many shortcomings. Look forward to criticism and correction from readers and experts.

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