1230 1 can't get through.

1230 1 can't get through. It depends on the actual situation, whether the line is busy or nobody answers. If the line is busy, you can call back later. If no one answers, you can complain.

How to handle the complaints of 1 and 12306?

According to the Measures for Handling Tourist Complaints, 1230 1 will, with the authorization of the tourism supervision department, inform the tourism enterprises of relevant information that does not constitute effective complaints or major urgent demands of tourists during the travel itinerary, including major problems such as staying in the travel itinerary, no hotel room, and inability to enter the park in scenic spots, so as to help tourists solve problems in real time and enhance the travel experience. Record the tourists' demands that constitute effective complaints and submit them to the national tourism complaint reporting platform, track the work orders uploaded to the national tourism complaint reporting platform, provide tourists with dynamic information on complaint handling according to tourists' requirements, and pay regular visits to complainants for closed complaints.

Extended data

2. What is the telephone number of12301?

1230 1 is a national tourist service hotline, which provides tourist consultation and complaint services through all media (including voice, WeChat service number and city service, Alipay city service, 1230 1 website, official website of China National Tourism Administration, etc.). ) to enhance the tourist experience.

On September 20 15, 1230 1 national smart travel service platform (1230 1 platform) was officially put into operation. It is a trusted service aggregation platform connecting travelers, practitioners and supervisors, and it is the first national travel company built by PPP mode in national ministries and commissions. 1230 1 platform has realized the centralized acceptance of tourism consultation complaints in 3 provinces of China. Visitors can call 1230 1 voice phone, 1230 1 wechat official account, wechat city service, AliPay city service, and the official website of China Tourism Administration. 1230 1 the national tourist service hotline also shares information with 123 15, 12345 and 12308 China citizens' consular protection hotlines in some domestic provinces and cities, thus protecting the rights and interests of tourist consumers to the maximum extent.