How to be a good travel agency manager

Management is a challenging job. As an enterprise manager, you must have superb ability and profound knowledge.

general manager is a new position in modern enterprises, and it is an enviable title in enterprises at present. The title of general manager is often a symbol of success. However, a careful observation of the general managers around us does not fully meet such qualifications. The founders and bosses of some small enterprises often pretend to be general managers, and the gold content of such general managers is debatable.

There was a joke that a brick fell and killed 1 people, six general managers and four assistant general managers. From this point, we can see that there are many general managers around us, but I'm afraid there are very few really qualified general managers. The general manager, the supreme commander in an enterprise, is responsible for all the affairs of the enterprise, which is a very challenging job for the person who serves as the general manager. Generally speaking, we think that the person who becomes the general manager must be successful, and the general manager symbolizes wealth, power and dignity. Think about it carefully: does being a general manager necessarily mean having wealth? Have the right to make others obey? Can you get respect from others by becoming the general manager?

The fact is often not as simple as imagined. The general managers of many small and medium-sized enterprises are not rich, but are likely to be heavily in debt due to some problems in their business operations. The general manager is a symbol of the right in the enterprise, which does not mean that the general manager can be obeyed by all employees. If the right is not used properly, it may lead to a result of being alienated from others. The general manager can squeeze into the upper class, they are the darling of the times, but if they don't achieve a certain personal accomplishment, they still can't be respected by others.

if the general manager relies too much on the staff in his hand, he can't get support in the team. The general manager should have affinity and strong personality charm. Personality charm is the most effective way to get respect and support from others, which is more effective than having rights and wealth. This is a truth that has been tested by practice.

there are many such general managers in the enterprises around us. When employees made big mistakes and waited anxiously for punishment and criticism, the general manager smiled to help employees get out of the shadow of failure and rebuild their confidence. Employees often make some minor faults in their work, which will be severely criticized by the general manager, with preaching in the criticism, so that employees can understand the meaning of work and grow up in the criticism. At work, set an example; After work, mingle with employees; Zhang Youchi has won the trust and respect of employees in work and life.

There are actually many examples above. We can give two examples here.

A friend of mine who works in an IT company told me about their general manager: his general manager sets an example and takes the lead, and he must arrive at his post half an hour early every morning. One day, he arrived at work at 8: 28, just before 8: 3, but the general manager waited for him at the door and talked with him about this and that. It was only after 8: 3 that he was allowed to come in and swipe his card. The general manager told him that I want you to understand your work when you are late, and you should arrive at work 1 minutes early every day, so that you can get into the working state well. When my friend mentioned this matter later, instead of complaining, he was more convinced of the general manager. He commented on the general manager: "Because the general manager must arrive at his post half an hour early every day, this is a work habit developed by professionalism, and we really should learn."

some general managers are used to working under the aura of power, and when there are problems in their work, they indiscriminately call in the person in charge of the work and scold them. Then I investigated the details of the work and finally found that it was not the fault of the employees. A friend of mine is often scolded by the general manager for such things. The friend is in charge of the company's customer service department and is responsible for solving problems in the application of the user's computer. Once the customer said that he could not accept the service of the staff, he was scolded by the general manager for this matter. Later, after investigation, he found that what the customer said was that his foundation was poor and it was difficult to communicate with the staff. Later, when I talked about this matter, I could only smile helplessly.

these are two different management styles, and the general manager should think about the final result when he works. If "seeing off" an employee for being late once can make him understand his work, it is worthwhile. But the general manager should do this first. We have an old saying: If you can't do it yourself, don't do it to others. If scolding employees can solve the problem, then MBA is not the most popular in the business world today, but "scolding". I believe that the general manager who criticizes employees also wants to do a good job, but the methods adopted are somewhat inappropriate. If we can patiently find out the real problem and then solve it, this is our goal. Even if you really want to criticize, it is not too late to criticize the responsible person after finding the real reason! The general manager will feel wrong after discovering his criticism, but this should not be harmful to the enthusiasm and enthusiasm of employees in the future, and it is very unworthy.

An expert in business once said that there is no shortage of entrepreneurs in China, but there is a shortage of real managers. This is a summary of the current situation of enterprises in China, which truly reflects the current situation of enterprise management. The general manager plays the role of execution and the execution of tactics in the enterprise; Entrepreneurs play the role of managers in enterprises and make strategies. At present, it is not the formulation of strategy that puzzles the development of enterprises, but the implementation of tactics. This responsibility shouldered by the general manager is a long way to go. According to the investigation of some authoritative data, people have a great deviation in the positioning of the general manager in the past. We always think that the general manager is the person who does the best job, has the most profound knowledge and the strongest ability, and does the most work in the team, but the fact is just the opposite.

according to the latest survey of the general manager of an enterprise, the general manager's work is mainly divided into several main functions, such as information, decision-making, communication and supervision. If the general manager can do these four things well, the business situation of the enterprise must be thriving.

we must pay attention to the collection and retrieval of information in our work, and the general manager should pay attention to the collection of industry information in our work, and we must master the information of innovation and change in the same industry, and at the same time, we should judge the future trends and trends through these information. Collecting information is not only during working hours, because practical work shows that a lot of valuable business information is not obtained at work. The source of this information is mainly in the media, interpersonal communication, etc. When we accidentally read a magazine and newspaper, we may see a commercial information; When we attend a class reunion, it is possible to learn from the chat that the old classmates' unit is about to buy a batch of equipment. These are all information. In the increasingly fierce competition, whoever can get information in advance will occupy a favorable position in the competition. We often say that "shopping malls are like battlefields" and compare business to war. In this war, it is information (intelligence) that determines the outcome.

the general manager needs to make decisions on the operation and major events of the enterprise, and the daily work in the enterprise also needs the confirmation of the general manager, which is a severe test for the general manager. If he doesn't understand or know clearly what he wants to make decisions, he can't make correct decisions. At this time, the importance of information is revealed. For example, people in the technical department request to participate in professional training, and the general manager knows the future technical trend and market demand, so the general manager will know whether this training enterprise needs it; People in the propaganda department should do a marketing promotion and hand in the creative copy of the activity. The general manager needs to put forward his own views and opinions. If he doesn't know the market information and can't grasp the demand clearly, he doesn't know whether the activity should be done. The general manager's decision on enterprise management and daily activities requires that the general manager must master a lot of information and have knowledge of many disciplines, so that he can make the right decision.

In practice, it has been proved that the general manager's time is scattered, and it is very difficult for the general manager to have a complete time to do one thing. The general manager is like a highly running machine. He must constantly give confirmation information about external signals and fulfill his duties. Employees often complain that they can't see the general manager and rarely see the general manager at work, which is caused by the special position of the general manager. The general manager is a pivotal point for enterprises to contact with the outside world. The reputation of enterprises in the same industry, the market image of enterprises and the communication between enterprises and the outside world are all completed by the general manager. The general manager shoulders the function of corporate communication, which includes internal and external communication. For internal communication, the general manager's camp often keeps communication and exchanges with internal employees, understands employees' preferences, views and opinions on work, and tells employees the company's goals and long-term plans, so that the general manager and employees are closely linked in the enterprise, which is necessary for the daily management of the enterprise. At the same time, letting employees know the goals of the enterprise also helps employees to do their own work well, and employees know the overall interests and know how to complete local functions. For a busy general manager, it seems not worthwhile to take time out for internal communication, but if you think about it carefully, it will affect the long-term development of the company. Because of the busy work, there is little communication between employees. If managers can make full use of lunch time and often have lunch with employees, it will help to improve the cohesion of the team. This is a method that can save time and achieve the goal, and it is recommended that the general managers make full use of it.

for external communication, the variety of press conferences, seminars and reports is simply dazzling. Plus the company's meetings, formal and informal activities, this is enough to consume most of the general manager's energy. This is part of the job, and the general manager must face it. I believe that if it is not the need of the job, most general managers will choose to watch TV dramas or have a family meeting with their families. The particularity of the general manager's work determines all this, and he must participate in these activities on behalf of the company. Let the outside world know about the enterprise through the press conference; Improve management skills through seminars; Always attend the report meeting of the same industry; First, the internal meeting of the company should be held regularly, so that employees can clearly define their goals and solve their problems and work obstacles; Attend meetings outside the company, understand the requirements of superiors, and achieve the goals better; Social activities can't be put off, otherwise people will say they lose face; Formal socializing is even more necessary, otherwise it will affect the safety of enterprises; This seemingly irrelevant thing divides the general manager's time into several sections, and the general manager completes his communication mission in a broken timetable.

The general manager of an enterprise doesn't need to go out to sell products, just make a marketing plan. For the innovation of enterprise services and products, just agree or disagree. The general manager sets a goal for the enterprise in a period of time, and makes an implementation plan for this goal, and effectively supervises the implementation of subordinates. Grasp the progress of the work in time, ensure that the staff's work tasks do not deviate from the track, and correct the problems existing in the staff's work, so as to ensure the achievement of the goals.

above, we put forward four functions of the general manager: information, decision-making, communication and supervision. These are just a few key parts of the general manager's work, and there are more places where the general manager needs to participate in the actual work: the office needs to add a printer and need to sign; The daily office costs of enterprises need to be controlled; While thinking about the problem, the employee suddenly asked for instructions. The general manager can't work according to the pre-arranged schedule because there are many factors determined by the Ministry. When I want to have dinner with my family, my partner invited me to the PARTY, and the general manager had to go; After working for a year, when it was time to relax, the general manager suddenly had to give up on a new project. Various problems are involved in the work, and the general manager must solve them comprehensively and properly. Many uncertain unexpected factors will happen suddenly, and the general manager must be on standby at any time.

to be a general manager, you should know that there are always challenges ahead! The general manager should master the knowledge of many disciplines, so that he can cope with the difficult problems and unexpected situations in his work; In the process of implementing management, it is necessary to include the artistry of rights, because the management of people by any right cannot be compared with the conquest of people by personality charm.