Has anyone placed an order on Tuniu.com? Is there a physical store? How about it?

This was a very unpleasant trip. Our family of three planned to travel independently in Hong Kong at the end of July and early August, so we consulted several websites and travel agencies. Among them, Tuniu.com was the most proactive. The customer service called me many times to ask questions. Is the itinerary confirmed? Because Tuniu.com was founded in Nanjing, I was curious to cooperate with them once. After setting the date, I contacted them and hoped that Tuniu could help me book flights, hotels and tickets to DisneySea Park for 4 days and 3 nights. Three people per room. The customer service lady told me that there were no direct flights to Hong Kong and that we had to transfer through Shenzhen. I agreed. The customer service gave me a package price (without project breakdown), more than 13,000 yuan for three people, and kept urging me to sign the contract as soon as possible. I was very busy in those days and wanted to confirm the itinerary as soon as possible, so I signed the contract about 10 days before the trip.

Seven days before the trip, I chatted with a few friends and mentioned this trip. They all said it was too expensive and reminded me to check the price online. I checked the flight information on Ctrip and Elong. At this time, the price of a round-trip ticket to Shenzhen on the website was 1,600 yuan/person (including airport construction fees, fuel costs, etc.), and the Hollywood Disney Hotel was 1,500 yuan/day (ocean view room). I hurriedly contacted Contact customer service. After my strong request, the customer service sent me the project details. Please see the price of Tuniu: Shenzhen round-trip air ticket is 2,400 yuan/person, Hollywood Disney Hotel is 2,100 yuan/day, and Holiday Inn Express Causeway Bay is 1,400 yuan/day. When I questioned why it was so expensive, the customer service couldn't explain it. I asked for a refund, but was told that the hotel could not refund, and if the air tickets were refunded, each person would lose 500 yuan.

In desperation, I started this expensive trip. We arrived at Lukou Airport early in the morning and checked in. However, the ID numbers of my family of three were all wrong. The airport refused to help me check in. After long negotiations (luckily we arrived at the airport relatively early), the airport was accommodating and allowed us to board the plane. .

After returning, I contacted Tuniu, hoping to give me reasonable explanations on the following issues:

1. The air tickets Tuniu helped us book were group tickets. What I see on eLong is individual tickets. Why are group ticket prices much higher than individual tickets during the same period?

2. The price of Hollywood Disney Hotel is 1,500 yuan/day on the online booking site, 560 yuan/day on Taobao, and the sea view room is 1,050 yuan/day. My check-in is on Thursday, not the weekend, so why is the price as high as 2,100 yuan/day? sky?

3. I saw on the website that the price of Holiday Inn Causeway Bay is 1,200 yuan/day. When I checked in on Friday, the same price for independent travelers was 1,050 yuan/day. Why is my price as high as 1,400 yuan? /sky?

4. On the day of signing the contract, I took photos of the ID cards of my family of three and sent them to the customer service email. Why were all the ID numbers wrong when I boarded the plane?

5. Why did the contract only include a package price and no project details? The project details were only sent to me at my strong request?

6. Customer service has always said that Tuniu has good service. On the contrary, I ordered China-Hong Kong Pass on Taobao (65 yuan/person, 110 yuan/person on site), and Taobao customer service has been following up and sending text messages to remind me, which made me realize what high quality and low price mean.

What's so good about your service?

In addition, I have contacted my friends from Shenzhen Airlines and I want to check the actual round-trip ticket price for my flight! ! ! I also took screenshots of the flight information and reservation information I found on my computer for evidence! ! !

Only companies with integrity can achieve long-term development! ! ! ! Website travel, the prices are so transparent, if you try to manipulate it, you will be dead! ! ! !