Traditional Culture Encyclopedia - Travel guide - How to complain about the compulsory consumption of Sanya tour guides?
How to complain about the compulsory consumption of Sanya tour guides?
1. Both parties shall negotiate;
If the tour guide forces tourists to shop and spend money, tourists can first negotiate with the travel agency to which the tour guide belongs.
2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations; After tourists complain, consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.
3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;
4. Bring a lawsuit to the people's court;
There are many tourists who are forced to shop, and if they have the same requirements, they can elect representatives to participate in consultation, mediation, arbitration and litigation activities.
5. Tourists have the right to ask the travel agency to return the goods within 30 days after the end of the travel itinerary, and pay the return money in advance, or refund the expenses of paid travel items.
Second, how to protect rights
According to the Measures for Handling Tourist Complaints, 1230 1 will, with the authorization of the tourism supervision department, inform the tourism enterprises of relevant information that does not constitute effective complaints or major urgent demands of tourists during the travel itinerary, including major problems such as staying in the travel itinerary, no hotel room, and inability to enter the park in scenic spots, so as to help tourists solve problems in real time and enhance the travel experience. Record the tourist demands that constitute effective complaints and submit them to the national tourism complaint reporting platform.
Third, the form of complaint.
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased.
The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
- Previous article:What do you mean by photo props?
- Next article:The road trip route from Beijing to Sanya passes there along the way.
- Related articles
- Length, width and height of Yutong 35-seat bus
- What are the famous scenic spots in Anhui?
- What is the old marriage custom of Mongolian customs?
- Best Tourism Month in Phuket and Tourism Season in Phuket.
- Detective Conan went out to travel, or set the number of villas, hotels and camping. The more, the better.
- What is the discount package of Ctrip?
- How much does it cost to go to go on road trip, Xinjiang and the matters needing attention?
- In which province and city is Zhongxiang City, Jingmen City, Hubei Province located?
- Recommendation of autumn tourist attractions in Xiamen
- Conversion Time of Xianshan Temple in Xinyang City