The two sides involved in the tourist smuggling incident in Xiang Xue have their own words. Who is lying?

According to reports, a travel post about Shuangfeng Forest Farm of Dahailin Forestry Bureau in Heilongjiang Province in the past two days attracted attention. Another name of Shuangfeng Forest Farm is more widely known-Xiang Xue. Due to the large amount and good quality of snow, a large number of tourists are welcomed every winter. Netizens and Jiang Mumu will take their families to the snow before the New Year holiday this year.

According to Yi Yihe, during their trip, they encountered some "cheating" behaviors, such as the owner of a farmhouse named "Zhao Family Courtyard" temporarily requested to change rooms to make up the difference, and warned not to post comments online. After returning from Xiang Xue, they published an article on the official account of WeChat, "No matter how white the snow in Xiang Xue is, it can't hide the pure black heart! Don't go to Snow Country again! 》。

After the post was issued, it immediately caused a heated discussion on the Internet, and many netizens said that they had similar experiences. Although the relevant departments of Dalin forest area imposed a fine on the farmhouse involved afterwards. However, the owner of the farmhouse involved still denied the content in the net post. What is the truth?

No matter how white the snow in Xiang Xue is, it can't hide the pure black heart! Don't go to Snow Country again! "This update is the first article in the official account of Muhang WeChat that has read more than100000. Previously, the reading volume of travel experiences shared by Yiyi and Jiang Mumu was maintained at several hundred. In the personal WeChat circle of friends, Jiang Mumu said, "In just a few days, this article has reached 10w+, and we are actually not very happy. "

On June 5438+February last year, two people booked a farmhouse in Xiang Xue-Zhao Jia Courtyard in Xiang Xue through Ctrip. According to online information, this farmhouse provides shuttle service, and it seems not far from Xiang Xue scenic spot. The tourists said one by one, "It was already dark when we arrived on the 27th. Before contacting the store, the store said it wouldn't pick us up. After receiving the hotel, arrange for us to stay. After staying, we want to change to a room with poor conditions the next day. "

According to the communication with the boss, the reason for the replacement is that the price of the same room has risen from less than 300 yuan half a month ago to more than 1000 yuan around New Year's Day. "We have some problems. Why did he change to that room? He said it would be nice not to let you make up the difference tonight. We all feel very strange. I told him we didn't make up the difference. The store was angry and said that you booked early and it was still cheap. Who says it doesn't exist? I said there is. "

After that, the boss told them not to change rooms, asked them to leave the next day, and refunded the house payment after deducting the platform fee. One by one: "Jiang Mumu always speaks well of the shops. After all, we brought mom. Jiang Mumu humbly told them, if you say you want to change rooms, tell us where to go, tell us. Later, the attitude of the store was that we didn't have to make up the difference or change rooms for us, just let us leave. He said, if you don't leave tomorrow, I will close my store in Ctrip tomorrow, and you won't live. "

Since then, Jiang Mumu said that because there was no signal on the mobile phone at that time, the order could not be displayed and could not be cancelled on the Ctrip client, so he negotiated a refund with the boss: "I asked him what to do privately, and he said that he would add me a WeChat refund, not a full refund. The commission was deducted, not on the spot, but after we left for three days, afraid that we would talk nonsense."

On the official WeChat account, they disclosed some recordings of the negotiations at that time:

Jiang Mumu: If I can return it, I will return it directly.

Zhao Family Courtyard: Yes.

Jiang Mumu: I can't return it, so I will tell you on WeChat.

Zhao Yuan: I have your phone number. If you give me a comment, I can really find you.

In addition, the article also intercepted other tourists' pictures of farmhouse music and Xiang Xue on Mahoneycomb, Ctrip and other websites, and mentioned various problems such as the poor attitude of the store, high consumption, a bucket of instant noodles, 60 yuan, and a plate of fried meat of 288 yuan.

After the net post was sent out, it was reprinted and read in large quantities. In this regard, the director of the Tourism Bureau of Dalin Forest Region told the media yesterday that Zhao's compound had been fined more than 59,000 yuan according to the regulations. The store also found problems in hygiene and fire protection, and ordered it to rectify within a time limit, otherwise it would suspend business for rectification. However, he said that there are false information in online posts and legal measures are being considered to solve them. The false information such as "a bucket of noodles sold in Xiang Xue, fried shredded pork with sauerkraut in a restaurant for several hundred yuan" mentioned in the post is not true.

Yesterday afternoon, Yimuxing issued a statement again. "From the beginning, Xiang Xue had a very good attitude when he contacted us. We all accepted the apology and announced it in the statement. He told us about the instant noodle 60 yuan, saying that 60 is not a price but a number. We didn't see it, but my mother told us. So many things have happened, so many tourists said that they were treated unfairly in your place. Such a large scenic spot only cares about instant noodles. "

According to Hailin Forestry Tourism Bureau, the punishment should have been completed before New Year's Day, but the reporter found in Ctrip that as of yesterday, there were still many comments that the service of the hotel was poor. "Fine can't solve the problem. We went to many places. How to cultivate a good tourist attraction? The fine alone can only get more and more chaotic. We don't advocate punishing those shops. The government has jurisdiction over it and should think about what to do. "

Ctrip confirmed to Voice of China that Zhao Jia Siheyuan was removed from the shelves yesterday. "We removed it ourselves, not that the store said it was not booked by Ctrip. Yimuhang provided the recording as evidence, and the score of Zhao Jia Siheyuan itself in Ctrip was not high, about 3 points. Considering the attitude of the store, we have taken measures to remove the shelves. "

However, some media also released an interview recording of Zhao's courtyard, the other side of the incident, yesterday, and the other side denied the content of the net post. "He wants cash, and we said that cash can't be given, because there is a deduction point for online check-out, and our words are in conflict. I didn't ask him to make up the money, so I asked him to make up the money on the first day. This is a disgrace to Xiang Xue. It's pointless for me to do so, and I can't make much money. "

I contacted Zhao's compound many times from afternoon to evening, but the phone has been unable to get through. Hailin Forestry Bureau once told reporters that it would release the latest explanation on this matter, but as of 0: 00 today, the other party did not respond. A staff member of the local propaganda department told Voice of China yesterday that there are only a few hundred beds in Xiang Xue, but the daily passenger flow is as high as 10,000, and the supply and demand are actually unbalanced.

Liu Simin, a tourism expert and vice president of the Tourism Branch of China Future Research Association, believes that there have been many negative news about Xiang Xue's tourism in recent years. The crux of the problem is not the imbalance between supply and demand or the resulting high price, but some local businesses use the imbalance between supply and demand to deceive tourists. "The Tourism Law stipulates that the carrying capacity of scenic spots must be announced regularly, because it is directly related to the comfort of tourists, especially the safety of tourists. If the carrying capacity is calculated and announced at any time according to the Tourism Law and the tourist flow is controlled, these things will be greatly reduced. There are two or three months of peak periods in a year in Xuexiang, and the local management ability and level can't keep up. Should local governments strengthen law enforcement and simplify complaint procedures? At the same time, can information be widely disseminated through modern communication technology, so that tourists can be psychologically prepared, mobilize resources, integrate and allocate accommodation and resources in towns around Xiang Xue, and promote tourism development and economic development? "

It is worth noting that yesterday, just as the tourism problem in Xiang Xue was fermenting, the Tourism Development Committee of Heilongjiang Province held a video conference. At the meeting, the relevant leaders said that "the task of rectifying the order of the tourism market is still arduous", and the frequent problems of ice and snow tourism, such as unreasonable low-cost travel, bullying customers, and forced charges, should be zero-tolerance, strike hard, and be punished according to the upper limit. How did Xiang Xue's tourism industry come to an end after being smuggled by tourists? Can the tourist chaos of killing the goose that lays the golden eggs be cured?

Killing clients is normal. It's freezing in no way back.