How to deal with travel safety accidents

The National Tourism Administration stipulates in the "Implementation Rules of the Interim Measures for Tourism Safety Management" that all accidents involving the personal and property safety of tourists are tourism safety accidents. Let me tell you how to handle travel safety accidents, let’s take a look! Handling of travel safety accidents

1. Traffic accidents

Traffic accidents often occur in tourism activities The occurrence cannot be predicted or controlled by the tour guide. In the event of a traffic accident, as long as the tour guide is not seriously injured and is still conscious, he should take immediate measures, deal with it calmly and decisively, and do a good job in the aftermath. Due to different types of traffic accidents, it is difficult to unify the handling methods, but in general, tour guides should take the following measures:

(1) Organize rescue immediately

In case of casualties in traffic accidents In case of emergency, tour guides should immediately organize on-site personnel to quickly rescue injured tourists, especially the seriously injured. If on-site rescue is not possible, the injured person should be immediately sent to the hospital nearest to the accident site for rescue.

(2) Protect the scene and report the incident immediately

After an accident occurs, do not destroy the scene in a hurry. Designate a dedicated person to protect the scene and notify the traffic and public security departments (traffic accident alarm) as soon as possible. The Taiwan phone number is 122), please send someone to the scene to investigate and deal with it.

(3) Report to the travel agency quickly

After sending the injured to the hospital, the tour guide should quickly report the occurrence of the traffic accident and the casualties of tourists to the leadership of the reception agency, and listen to The leader’s instructions for next steps.

(4) Do a good job in comforting the entire group of tourists

After a traffic accident, the tour guides should do a good job in comforting other tourists in the group and continue to organize and arrange the visit Tours. After the cause of the accident is found out, the situation should be explained to the entire group of tourists.

(5) Write a written report

After the traffic accident is handled. Tour guides are required to write accident reports. The content includes: the cause and process of the accident; the rescue process and treatment situation; the responsibility for the accident and the treatment of those responsible; the emotions of tourists and their reaction to the treatment, etc. The report should be detailed, accurate and clear (it is best to report jointly with the team leader).

Tour guides should have safety awareness in their reception work and assist drivers in driving safely.

Before receiving tourists, remind the driver to check the vehicle and make timely suggestions to replace the vehicle if any potential accidents are found.

Tour guides should leave room for arranging the schedule of activities, and should not urge drivers to violate traffic regulations or speed in order to rush for time to meet the schedule. In case of bad weather (such as rain, snow, fog), heavy traffic, bad road conditions, etc., drivers should take the initiative to remind drivers to pay attention to safety and drive carefully. Tour guides should prevent drivers other than their own vehicles from driving and remind drivers not to drink alcohol. If a driver is driving under the influence of alcohol, the tour guide should immediately stop the driver and report to the leader of the travel agency and request to be assigned another vehicle or change the driver.

2. Security accidents

During tourism activities, bad guys commit crimes, commit fraud, steal, and rob, causing tourists' physical, mental, and property damage to varying degrees. These are collectively referred to as security incidents. .

When tour guides encounter such security incidents while accompanying tour groups, they must step forward to protect tourists. They must not stay out of the incident, let alone run away.

In the event of a security incident, tour guides should do the following:

(1) Protect the personal and property safety of tourists

If gangsters attack tourists , robbery of property, the tour guides present should step forward without hesitation and bravely protect tourists. Immediately move tourists to a safe location, and strive to work with the people present and local public security personnel to apprehend the criminals and recover money and property; if any tourists are injured, rescue operations should be organized immediately.

(2) Call the police immediately

When a security incident occurs, tour guides should immediately report the incident to the local public security department and actively assist in solving the case. When reporting a crime, you should truthfully introduce the time, place, circumstances and process of the accident, provide the characteristics of the perpetrator, the victim's name, gender, nationality, injuries and the name, quantity, model and characteristics of the lost items, etc.

(3) Report to the leader in a timely manner

Tour guides should report security incidents to the leaders of the travel agency in a timely manner and request instructions. When the situation is serious, ask the leader to come and direct and handle the situation.

(4) Calm tourists’ emotions

After a security incident occurs, tour guides should take necessary measures to calm tourists’ emotions and strive to make tourism activities proceed smoothly.

(5) Write a written report

Tour guides should write a detailed and accurate written report. In addition to the above content, the report should also state the nature of the case and the emergency measures taken. Measures, detection situation, emotions of victims and other members of the tour group, and their reactions and requirements, etc.

(6) Assist the leader in the aftermath

Tour guides should prepare necessary certificates and materials under the command of the leader, and handle the aftermath.

Tour guides should always be vigilant during reception work and take effective measures to prevent security incidents.

a. Remind tourists not to tell strangers their room number casually; do not let strangers or maintenance personnel claiming to be the hotel to enter the room casually; lock the door when entering and leaving the room, especially at night, do not open the door hastily to avoid Prevent accidents; do not exchange foreign currency, etc. with private individuals.

b. After checking into the hotel, tour guides should advise tourists to deposit valuables in the hotel safe and not to carry them with them or leave them in the room. .

c. When leaving the tour bus, tour guides should remind tourists not to leave documents or valuables in the bus. After tourists get off the bus, tour guides should remind the driver to lock the doors and close the windows.

d. During tourism activities, tour guides should always be with tourists, pay attention to the surrounding environment, and frequently count the number of people.

e. While the car is driving, it is not allowed to stop to let unrelated people get on the car; if an unknown person blocks the car, the tour guide will remind the driver not to stop.

3. Fire accidents

In order to prevent fire accidents during tourism activities, tour guides should remind tourists not to carry flammable and explosive items, and not to litter cigarette butts and Tinder. Explain to tourists the relevant regulations of the transportation department and prohibit items that are not allowed to be transported as luggage in their luggage.

In order to ensure that tourists can evacuate as soon as possible in the event of a fire, tour guides should:

(1) Be familiar with the locations of emergency doors, safety exits, and safety stairs on hotel floors and the procedures for safe transfer routes and introduce them to tourists.

(2) In addition, tour guides should remember the fire alarm number (119) and know the numbers of the rooms where the tour leader and tourists live.

In case of fire, tour guides should:

a. Call the police immediately

b. Quickly notify the tour leader and all tourists in the group;

c. Cooperate with the staff, follow unified commands, and quickly evacuate tourists through safety exits;

e. Guide everyone to save themselves.

If the situation is urgent, do not take the elevator or jump off the building at will. Tour guides should calmly judge the fire situation and guide everyone to save themselves:

a. If you are on fire, you can roll on the spot. , or use heavy clothing to extinguish the flames;

b. When you must pass through thick smoke, wrap your body with soaked clothing, cover your mouth and nose, and crawl close to the ground along the wall;

< p> c. When the fire seals the door and makes it impossible to escape, you can use soaked clothes and bedding to block the cracks in the door or pour water to cool down and wait for rescue;

e. Shake brightly colored clothes to call for rescue personnel;

f. Assist in handling the aftermath. After the tourists are rescued, the tour guides should immediately organize the rescue of the injured; if there are serious injuries, they should be sent to the hospital quickly. If someone dies, they should be dealt with according to relevant regulations; various measures should be taken to calm the emotions of tourists and solve the difficulties in life caused by the fire. , try to keep the tourism activities going; assist the leaders in handling the aftermath; write detailed written reports.

4. Food poisoning

Tourists often suffer from food poisoning due to eating spoiled or unclean food. Its characteristics are: short incubation period, rapid onset, and often collective onset. If the rescue is not timely, it will be life-threatening.

When a tourist is found to have food poisoning, the tour guide should: try to induce vomiting and drink more water to speed up excretion and alleviate the toxicity; immediately send the patient to the hospital for rescue and ask a doctor to issue a diagnostic certificate; quickly report to the travel agency and Hold meal providers accountable.

To prevent the occurrence of food poisoning accidents, tour guides should:

(1) Strictly implement the regulations on dining in designated tourist restaurants;

(2) Reminders Tourists should not buy food from stalls;

(3) When dining, if the food or drink is found to be unhygienic, or smells bad, the tour guide should immediately ask for a change and ask the person in charge of the restaurant Apologize and report to the travel agency leader if necessary. Treatment of outdoor travel accidents

Heat stroke

Quickly move the patient to a cooler place such as the shade of a tree. Have the patient lie down, untie his clothes, or wipe himself with a cold water towel, or blow on his body with alcohol while wiping his body with alcohol to promote rapid evaporation of the alcohol and dissipation of heat. When the patient wants to drink water, he can give him cold water or salt water. Those with severe heat stroke and convulsions should immediately call an ambulance and be sent to the hospital.

Sunburn

When your skin becomes red and painful due to the sun, you can apply a cold water towel to the affected area until the pain disappears. You can also apply sunscreen oil. When blisters appear, do not prick them, apply them with a cold water towel and go to the hospital for treatment.

Calf cramps during swimming

Swimmers who experience cramps should go ashore immediately, straighten their feet and sit down, repeatedly pinch their big toes and pull them back, and massage their calf muscles. If you cannot go ashore, you should breathe in and let your back float in the water to do the above actions.

Frostbite

Use warm water of about 37℃ to slowly warm the affected area. If redness and swelling appear, wrap it with gauze and go to the hospital for treatment. Note: After frostbite, do not use fire to dry it, wash it with hot water, or massage the affected area.

If you drink poisonous water by mistake

Dig your throat with your fingers to cause reflex vomiting and quickly make the patient spit out the poisonous water. If it is highly toxic poisonous water, you should immediately send it to the hospital for gastrointestinal lavage.

Contact dermatitis rash

When contact with certain substances causes itching, redness and swelling on the skin, you should quickly leave the substance that caused the allergy, wash the affected area with water, and change clothes immediately . When the redness and swelling are severe, you can apply adrenocortical hormone ointment. Substances that can easily cause rashes include: cosmetics, hair dyes, paints, wild sumac, ginkgo trees, detergents, etc.

Motion sickness

Move to a slightly shaking position, open the window to breathe fresh air, untie your clothes, and vomit when you feel like vomiting. Can be spit into a plastic bag. A considerable part of motion sickness is caused by psychological factors. Therefore, we should try our best to distract the attention of motion sickness. If necessary, we can also take medicine to prevent it.

Constipation

Changes in living environment can easily cause constipation. You should try to maintain regular bowel movements every day and adapt to the use of outdoor toilets as soon as possible.

Bitten by a dog or cat

After being bitten, you should quickly rinse it with clean water and soap, wrap it with gauze, and then go to the hospital for examination. The wound bitten by a dog is prone to suppuration, so the wound must be treated thoroughly and vaccinated in time. Parrot excrement can cause infection, persistent lymphoma, fever, etc., and you should go to the hospital for treatment.

Snake bites

The bitten limb should be lowered and the end of the wound near the heart should be tied gently with a tie. If there is no tongue in the mouth, gum ulcers or cleft lip wounds, you can suck the wound 10 times, spit out the blood immediately after each suck, and finally rinse your mouth. The injured area should be kept still. If the foot is injured, it should be carried to the hospital. Being bitten by a venomous snake is dangerous, and you must go to the hospital for treatment if you are bitten by a non-venomous snake.

Bee sting

After being stung by a bee, first pull out the stinger, squeeze out the venom with your hands, and then apply ammonia and antihistamine ointment. If symptoms such as nausea and convulsions occur after being stabbed, it is a sign of danger and you should go to the hospital immediately. If there is no abnormal reaction within 20 minutes after being stabbed, it is generally said that the problem is not serious.

Stung by a caterpillar

After being stung by a caterpillar with venom glands, the injured area will become red, swollen and painful. You can squeeze out the poisonous juice with your hands and scrub it clean with soap and tap water.

Centipede bites

Centipedes are poisonous insects. After being bitten, redness and swelling will appear immediately, accompanied by severe pain. The venom should be squeezed out immediately and applied to the proximal part of the wound. Tied up the tie. Rinse with tap water, apply cold compress, apply antihistamine ointment and go to the hospital immediately. First aid treatment for children’s travel accidents

Saving lives

First check whether the breathing and heartbeat of the injured child are normal. Usually breathing and heartbeat completely stop for more than 4 minutes, and life will be in danger. When a patient's breathing or heartbeat suffers from serious disorders, if emergency treatment is not provided immediately, irreparable consequences will often occur.

Cardiopulmonary resuscitation usually uses artificial chest compression and mouth-to-mouth artificial respiration. When doing artificial respiration, pinch the patient's nose with your hands, blow forcefully on the patient mouth-to-mouth, and observe whether the patient's chest rises. When the patient's chest rises, stop blowing, let the patient passively exhale the air, and then blow the patient deeply, 14 to 16 times per minute for adults and 20 times per minute for children. You can go faster for the first six or seven times, and then switch to normal speed.

It is recommended that parents learn about first aid knowledge in advance before traveling with their children to be prepared.

Fracture

When this happens, do not move or move the child at will. This may cause further dislocation of the injured area and blood vessels to rupture and bleed due to compression.

First ask him if the injured part can be moved. If it can, but it only feels a little painful, it usually means that the injury is not serious. You can first let the child choose a comfortable position to rest, and then cover the injured area with a layer of cloth. Within 24 to 48 hours after the injury, use an ice pack to apply cold compress to the injured area every 2 to 3 hours. This can reduce the pain of the injured area. , bleeding and swelling.

The appropriate cold compress time is 20-30 minutes. Avoid placing ice packs on the skin for a long time or directly to avoid skin damage.

Several pillows can also be used to elevate the injured area, preferably higher than the heart, to reduce blood accumulation in the injured area and reduce swelling.

If the situation is serious, call an ambulance immediately.

Before the ambulance arrives, some simple bandaging and fixation can be done on the injured area to facilitate further treatment by the doctor. However, do not move the child's body or the injured part while bandaging.

Poisoning

When you find that your child has been poisoned, you should contact the emergency center as soon as possible.

If a child is poisoned by accidentally eating poison, he should immediately wrap his fingers with a soft cloth, disposable towel or tissue paper and remove the poison left in the child's mouth. At the same time, keep the child in the left lateral position to delay the emptying of gastric contents, keep the airway open, and facilitate the discharge of vomitus.

For children who are poisoned by exposure to poisons, they must immediately wash the exposed area with soap and tap water to remove the juice from the skin surface.

For children who are poisoned by inhaling poisons, the child should be taken away from the poisoning scene immediately. If the child has lost consciousness, he must be rescued immediately according to the emergency measures for accidental suffocation.