2020 Tourism Guide Work Summary

Looking back on this year’s work, do you feel more gains and experiences? Let’s sum it up! The following is the "2020 Tourism Guide Work Summary" compiled by me for everyone. It is for reference only. You are welcome to read it. 2020 Tourism Guide Work Summary (1)

Time flies so fast, and it is the end of the year. As a tour guide, I seem to have not been able to reflect on the taste of this year and adapt to the changes of the season. But you, time waits for no one. Old Man Sun and Moon is about to end 2020. My tour guide job has gone through another year. I like this job. No matter it is ups and downs, I am always "happy". Now I Let’s summarize the fun of this year’s work, sum up experience and draw lessons from it.

1. Be proud of being a tour guide and take pleasure in work

According to the arrangements of the travel agency, as a tour guide, leading groups is my first priority. This year, I have led I can no longer remember the travel team, but what remains in my mind is busyness and joy...

2. Learn theory and learn knowledge

In the past year of working in the industry, I have been strictly demanding As a domestic professional tour guide, I always remember to love the motherland, love the people, love the motherland’s thousands of years of excellent culture, carefully study various political policies, economic policies, and study the main theories that stand in the new historical period. , to arm your mind, keep up with the situation ideologically, and strive to become a tour guide with excellent moral character, noble professional sentiments, law-abiding, and conscientious tour guides, and actively participate in training courses organized by provincial and municipal tourism bureaus, Seriously study the tour guide knowledge and tour guide business, insist on moving your eyes frequently during study, and read about the scenic spots carefully. Classic materials and books about scenery and people's customs, diligently reading and classifying the relevant materials you see, so as to enrich your knowledge and increase your knowledge.

3. Learn skills and practice more

Tour guide work is a knowledge-intensive and highly intelligent service job. In addition to requiring tour guides to have extensive knowledge, tour guides also need The personnel have superb skills, such as explanation ability, organizational ability, analytical ability, problem-solving ability, etc. They can gradually summarize and continuously improve their business skills and service levels through telling practice.

IV. How to lead a group

1. Master the rhythm of the tour. When implementing the tourism plan, we must achieve "relaxation and relaxation, work and rest, urgency and slowness, speed and slowness". "Suitable", in short, the tour guide is the "director" of tourism activities. According to different teams and based on actual conditions, they can arrange and organize tourism activities so that tourists can have fun and enjoyment. This is a successful tour guide activity.

2. Handle several relationships, namely: strong and weak relationships, majority and minority relationships, and work-rest relationships. If you handle these relationships well in the group, you will be able to create a harmonious and happy tourism team and a successful one. Complete a travel activity.

3. Communicate more. Making friends starts with communication and understanding. Making friends starts with respecting each other. Tour guides should not be competitive when getting along with tourists. Satisfy temporary vanity, do not maintain a harmonious atmosphere, and establish a "gentleman"-style friendship.

The above is my experience in the practice of working as a tour guide, and I have summarized it for further improvement and perfection in future work. In the future, she will continue to learn tourism knowledge, improve her business skills, improve her service level for tourists, and make her own contribution to the development of the tourism industry. 2020 Tourism Tour Guide Work Summary (2)

The new year is coming. I have been a tour guide for more than 2 years, and I have experienced a lot of ups and downs. Sometimes I have thought about giving up the job of a tour guide. But people cannot run away from difficulties. I must learn to challenge difficulties.

Next time in x month of x year, I took a group Frustration, however, also taught me how to deal with problems and stay calm when faced with problems. The following is a summary of how I led the group:

1: Familiar with the route: Be fully prepared before the group. , memorize the route by heart, and ask more experienced tour guides for advice, but don’t trust other people’s suggestions easily. You must be sure and well-founded to be foolproof.

2: Service work must be enthusiastic and careful: especially during the peak season, you must be reminded of travel precautions to prevent problems before they occur. Sometimes one sentence can bring unexpected results, such as travel safety Problems, please pay attention to punctuality when visiting, etc. This is mainly to prevent tourists from being emotionally dissatisfied when problems arise. If the tour guide has some foreshadowing in advance, the effect will be much better.

3: Pay attention to coordination work. While arranging tourists, we must also properly handle the relationship between guests, drivers, travel agencies and scenic spots.

4: Tour guides should remain unchanged in response to changes, and should not mess up the situation themselves when problems arise. Although a tour guide is not omnipotent, your title means that you must remain calm in front of guests and deal with problems promptly and decisively. If an unexpected situation occurs, you must also learn to adapt to circumstances and handle them properly.

5: Books become useless when they are used. Tour guides must know a wide range of knowledge, so they must continue to learn and recharge themselves. Every time you bring a group back, you must sum up lessons and accumulate experience in a timely manner.

6: Maintain the credibility of the travel agency while also protecting the rights and interests of tourists. When you consider the interests of your guests, when your guests disagree or encounter unexpected problems, your guests will also respect and understand you and your company. Travel agency arrangements.

7: Finally, we must solve the problems left by the guests in a timely manner. The tour guide itself is a service industry. It not only meets the needs of the guests, but different people also have different psychology. Your decision may not be suitable for the public. , but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems and don’t leave problems until the end.

Time has passed, and I still have lingering fear in my heart. I would like to treat every experience, big or small, as the first time and take it seriously! "The road is long and long." Maybe you can look back and look at the footprints left behind. As a young person, I have to keep telling myself that "the revolution has not yet succeeded, comrades still need to work hard"! Difficulties have been experienced, but the experience remains. It is always inevitable to encounter three things when leading a group (more people, more cars, and more pressure). As a tour guide, you must be more attentive (more attentive, more cautious, and more sincere).

Careful: The environment of tourist attractions is complex. As a tour guide, you need to be more attentive than usual, keep an eye on all directions and listen to all directions, try to control the guests within your sight range, and remind the guests to return to the team at any time.

Be patient. : Before the tour, the group’s tour route, meeting time and location must be emphasized repeatedly to prevent guests from quickly returning to the group if they get lost. When arriving at a place for the first time, everyone is full of freshness and will continue to "leave alone". Tour guides should patiently and quickly persuade guests to return to the group.

Sincerity: Emergencies may occur anytime and anywhere, and tour guides should resolve them with 100% sincerity.

I work hard! I always believe that "one hard work, one harvest". 2020 Tourism Tour Guide Work Summary (3)

I am a member of the Tour Guide Department xxx. I walked out of xx school and became a member of society. I was very happy to become a member of xx. This happiness not only stems from my yearning for the profession of tour guide, but also my pride in being able to take root in xx and gain happiness. . Breaking down the more than five months since I started working, every scene of communicating with leaders, colleagues, and guests has made me deeply feel the warmth of the xx family, and I have also made progress in my work through continuous practice. Breakthroughs and personal growth, these achievements are inseparable from the care of leaders and the help of colleagues. Every detail is compiled into a report card. Please allow me to introduce them one by one below:

1. Be good at adapting to the environment and be a qualified professional

Looking back on 2020, it is an extraordinary year, but also a year full of hope and challenges. "5A tourist attraction", on June 22, the xx Visitor Center was officially put into operation. As the first generation tour guide of xx, I have more responsibility and obligation to "fully enter the xx era" and welcome "xx will have a better tomorrow" "And dedicate my youth.

When I came to xx, I came to the tour guide department. I will adhere to the principle of "do a line, love a line" and strive to adapt to the new environment and new changes. I will resolutely obey the leadership arrangements and establish a good relationship with my colleagues. Friendship, learning knowledge about scenic spots through on-the-spot visits, and constantly exploring how to improve service levels in practical tour groups. Here, as a post-90s generation, I am welcoming guests from all over the world with a new look and a humble attitude, and serving the local tourism industry.

2. Dare to meet challenges and strive to be a government tour guide

Since I started working in June, I have led 21 tour groups (2 times as a full-accompanying tour guide and 19 times as a local tour guide) ) totaling 24 working days. Among them, there are 3 xx reception groups and 6 travel agency bosses. The warm introduction and thoughtful service impressed the tourists.

3. Be brave enough to take responsibility. Cooperate with the work of the team leader

In June, I participated in the competition organized by the scenic spot company. Although I was unexpectedly defeated, the leadership’s affirmation gave me more motivation and energy. I cooperate with the department leader and try my best to share department work. Then, I was put in charge of the xx network service desk. I took the initiative to contact and work actively, which was highly praised by the leaders of both parties. In October this year, xxx was officially launched in our visitor center. As the representative of the xx District Youth League, I was fortunate to become a young volunteer here and was responsible for upper and lower communication, internal and external liaison, and daily work. Charity sales, travel consultation, and attraction promotion have all achieved certain results. In December of this year, xxx was awarded the "Excellent Volunteer Organization" by the Youth League Committee. He was also awarded the title of "xx District Ecological Environmental Protection Volunteer Star" and was recommended by the Youth League Committee as an honorary candidate for "xx City Outstanding Young Volunteers" people.

4. Willing to participate in activities and improve overall quality

I am willing to participate in various activities and competitions. I think this can not only enrich my experience, but also improve my personal quality. Since I started working, I have participated in district volunteer training, group DIY instructor training, and group Qinlian calligraphy and painting exhibitions and other activities, which have broadened my horizons and cultivated my sentiments. At the same time, he actively participated in various competitions organized by the company, such as the Scenic Area Company Tour Guide Competition, Scenic Area Company Host Competition, etc., and won the "first place" in all of them. In the just-concluded xx District Instructor Competition, I won the "Gold Medal" in one fell swoop and won honors for the company.

5. Be diligent in learning and thinking, and constantly lay a solid foundation.

I am very curious about knowledge, because this is not only a personal requirement, but also a business need. A tour guide who does not recharge is by no means a good tour guide, and a tour guide who does not love learning cannot become better. Therefore, I use my spare time to read and solve doubts, learn and apply, conduct on-site inspections, and learn with an open mind to improve my own quality and knowledge reserves, so as to provide cultural explanations for tourists and make cultural feasts.

Of course learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I was very happy and touched. But while calming down, there are also various reflections. Reflect on whether your explanation process is adapted to local conditions and differs from person to person? What is the difference between you and an excellent tour guide? Reflect on what aspects you still need to improve in your services? Will we be able to make all our guests happy and satisfied next year? Indeed, there are too many things that individuals need to improve, whether it is knowledge reserves, personal qualities or service skills.

I am willing to work hard, not slack off, not waver, develop together with xx ***, and achieve greater success again!