Traditional Culture Encyclopedia - Travel guide - Hao He's monograph on human resource management of tourism enterprises
Hao He's monograph on human resource management of tourism enterprises
ISBN: 750584445
Author: Hao Wen/Zhu Yan
Press: Dongbei University of Finance and Economics Press
Pricing: 28 pounds
Page count: 0
Release date: September 2004-1
Version: 1
Format: international 32 format
Packing: paperback
Based on the socialist market economy and enterprise organization, this book expounds the important role of human resource management in the operation of tourism enterprises in combination with the particularity of tourism enterprises as service industries.
This book has nine chapters. Chapter 1 expounds the industry structure and characteristics of tourism enterprises, the present situation of human resource management of tourism enterprises in China and the overall human resource management. The second chapter to the eighth chapter expounds the main skills of successful management and leadership of human resources. These skills include: recruitment, training and career development, communication and conflict resolution, leadership skills and how to retain talents, employee motivation, performance appraisal, salary and benefits, etc. The ninth chapter introduces the practical problems of human resource management in tourism enterprises to readers through the overall content of this book; The development trend of tourism human resource management and the relevant knowledge of effectively formulating and realizing human resource management strategy.
Directory:
The first chapter is introduction.
Section 1 Overview of Human Resource Management
Section II Formation and Development of Human Resource Management Theory
The third part is about humanistic management philosophy-human nature hypothesis.
Section 4 Tourism Development and Human Resource Management
Section 5 Human Resources Combat Readiness Management Mode
Chapter II Human Resource Planning
Section 1 Overview of Human Resource Planning
Section II Human Resource Planning Process
A Case Study on Human Resource Planning of Hong Kong Wanda Travel Company
Chapter III Job Analysis
Section 1 Overview of Job Analysis
Section 2 Contents and Methods of Job Analysis
Section 3 Analysis of Individual Differences
Case analysis 1. Dilemma of Nanyuan Hotel
Case analysis II. Analysis and diagnosis of Fenghua tourism enterprises' work
Chapter IV Recruitment and Selection of Employees
Section 1 Overview of Staff Recruitment
Section 2 Cleaning and Promotion of Employees
Section 3 Selection of Employees
Case study: Selecting qualified management talents through appropriate recruitment methods.
Chapter V Staff Training and Development
Section 1 Characteristics and Laws of Staff Training
Section 2 Contents and Methods of Staff Training
Section 3 Employee Career Development
Case study 1. Training of New Employees in Hsinchu Hotel
Case analysis II. The Career Development of Huaxing Tourism Group Company
Chapter VI Employee Performance Appraisal
Section 1 Overview of Performance Appraisal
Section 2 Performance Appraisal Methods
Section 3 Application of Performance Appraisal Results
Case Analysis: Strict Performance Appraisal and Clear Reward and Punishment —— Trial Implementation of Hotel Performance Appraisal System in the New Century
Chapter VII Design of Salary System
The first section is the basic idea of salary system.
Section 2 Establishment of Salary System of Tourism Enterprises
Section 3 Evaluation of Salary System
A Case Study on Sales Reward of Venus Hotel
Chapter VIII Incentive and Management
Section 1 Work Motivation
Section 2 Incentive Theory and Its Application
Section 3 Incentive Methods and Skills
Case analysis of Li Ming's resignation
Chapter IX Labor Relations
Section 1 Overview of Labor Relations
Section 2 Labor Management
Section 3 Labor Disputes
Case study 1. Nanyuan Holiday Hotel Labor Dispute Case
Case analysis II. He Xin's experience
Chapter X Development of Human Resource Management
Main references
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