Report the loss of train tickets in real-name registration system

Yesterday, the reporter learned from the Ministry of Railways that starting from 10 this month, the lost tickets in real-name registration system will be reissued. 2 yuan handling fee must be paid for loss reporting and ticket replacement, and the words "loss reporting and ticket replacement" are marked on the new ticket.

You can't apply for a replacement in three cases.

The Ministry of Railways said that the implementation of the railway ticket real-name registration system has played a positive role in ensuring the safety of railway transportation and curbing the scalping, which has been widely recognized and supported by all sectors of society and the vast number of passengers, and at the same time, some suggestions for improvement and perfection have been put forward.

In this regard, the railway department attaches great importance to it. In order to safeguard the legitimate rights and interests of passengers, measures are scheduled to be taken on May 12 to solve the problem of ticket loss reporting in real-name registration system.

According to the regulations of the Ministry of Railways, when the ticket is lost, it is not allowed to report the loss and make up the ticket in three cases: the first one is submitted after the specified time; Second, the original ticket has been refunded; Third, the loss has been reported and submitted again.

Yesterday, the Ministry of Railways announced the measures for handling the loss of tickets in real-name registration system.

2 yuan handling fee will be charged for reissued tickets.

A relevant person from the Ministry of Railways said that after the original ticket is lost, a new ticket must be purchased. After arriving at the destination, you can apply for a new ticket refund at the refund window with the travel record. This new ticket is refunded at the original price, and there is no refund fee of 5%. In addition, the replacement ticket requires 2 yuan's handling fee.

The reporter noted that the Ministry of Railways also revised the handling method of inconsistency between tickets, certificates and people when checking tickets.

Originally, it was stipulated that passengers, their tickets and the original valid identity documents should be inspected at the same time. If the ticket, certificate and person are inconsistent, they shall be handed over to the public security and passenger transport departments for handling according to relevant regulations.

Yesterday, the Ministry of Railways said that in order to regulate the order of passengers purchasing tickets in real-name registration system, in the process of ticket inspection, if the ticket, certificate and person are inconsistent, it will be treated as no ticket.

The Ministry of Railways reminds the majority of passengers that tickets should be purchased with vouchers, properly kept and entered the station with the original ID card. Don't buy other people's tickets, so as to avoid being cheated, affecting travel and causing unnecessary losses.