Solutions to ten uncivilized phenomena

First, the common uncivilized behavior characteristics of China citizens in tourism

1. Common uncivilized behavior characteristics of domestic tourism

(1) littering, littering, spitting, blowing your nose and chewing gum pollute the public environment;

(2) Smoking in the no-smoking area and sneezing without covering your mouth and nose are harmful to the health of others;

(3) Take the bus, take the elevator, go shopping, buy tickets, visit, and eat, all of which must be crowded, cut in line, and blocked, and don't humble the old and the young.

(4) Answer the phone loudly, guess boxing and make noise in public places such as public transport, hotels and theaters;

(five) scribbling and scribbling on landscape cultural relics and service facilities, trampling on forbidden green spaces, climbing and picking flowers and trees;

(6) Failing to listen to dissuasion of feeding and beating animals, endangering animal safety;

(7) It is not appropriate to go shirtless in front of others and wear pajamas outside the room;

(8) Telling dirty jokes, propagating feudal superstitions, spreading fabricated political jokes, and being keen on vulgar tastes;

(nine) forcing foreign guests to take photos, taking photos and videos in violation of regulations;

(10) Take more when eating the buffet, and take away the non-gifts when leaving the hotel, taking advantage of small things.

2. The common uncivilized behavior characteristics of foreign tourism

(1) littering, littering, spitting, blowing your nose, spitting gum, not flushing when going to the toilet, not paying attention to hygiene, leaving dirty marks;

(2) Ignoring the no-smoking sign, smoking whenever you want, polluting public space and endangering the health of others;

(3) Competing for crowds when taking public transport, jumping in line when shopping and visiting, and crossing the yellow line when waiting in line;

(4) In public places such as cars, boats, airplanes, restaurants, hotels and scenic spots. Answer the phone loudly, call friends, guess fists, make noise;

(five) in churches, temples and other religious places, joking, not respecting the customs of local residents;

(6) In public, take off your shoes and socks, go shirtless, roll your trouser legs above your knees, cross your legs, pick your teeth unabashedly after a full meal, and wear pajamas or disheveled clothes outside the bedroom, which is unsightly;

(7) swearing, rude and arbitrary behavior, losing temper when encountering disputes or unsatisfactory things, abusing each other, and lacking basic social cultivation;

(8) Bargaining in shops that don't offer discounts, forcing foreigners to take photos and videos;

(9) set foot in pornographic places and participate in gambling activities;

(10) If you don't spend money in the consumption area for a long time, you will waste a lot of money eating buffet. If you leave the hotel restaurant, you will take away non-gifts and enjoy the service without tipping, which is a small advantage.

Second, the analysis of the causes of uncivilized tourism behavior of China citizens.

Third, the countermeasures of uncivilized behavior of China citizens in tourism

1. Strengthen publicity and education.

We can make full use of mass media such as radio, television, newspapers and the Internet to expose bad habits and advocate civilized behavior. Make full use of literature, photography, comics, comics and other art forms, especially increase the production and broadcasting of public service advertisements, vividly lash uncivilized behavior, and promote the improvement of civilized quality of all citizens.

2. Formulate relevant specifications

In view of tourists' bad habits in tourism activities, the Central Civilization Office and the National Tourism Administration can jointly formulate the Code of Conduct for Citizens' Civilized Tourism in China, and issue a special document to be implemented by the National Tourism Administration to regulate citizens' civilized tourism behavior.

Create a warm environment

All relevant departments can work together to create a warm and beautiful tourism environment, let tourists feel the civilized atmosphere, and let civilized tourism become tourists' conscious actions and behavior norms.

4. Strengthen supervision and management

Establish an "uncivilized behavior exposure station" to expose some uncivilized behaviors with great influence and typical representation through TV, radio, newspapers, internet and other media. Set up a hotline and mailbox for reporting uncivilized tourism, and encourage individuals or units to report uncivilized behavior. Travel agencies and scenic spots should also strengthen the supervision and management of tourists.

5. Promote the knowledge of civilization and etiquette

Popularize and educate citizens about civilization and etiquette in the whole society. Travel agencies should demonstrate and guide the etiquette of tourists. The media should publish and introduce some knowledge of foreign customs and habits.

6. Take activities as the carrier to guide education.

Regularly carry out tourist questionnaire survey activities, youth volunteer persuasion activities and civilized tourists appraisal activities, so that civilized tourists can become citizens' conscious behavior.

7. Select ambassadors of civilized image, and publicize and commend them.

Tourism management departments can carry out activities such as selecting civilized tourism image ambassadors, civilized travel agencies, civilized tour guides and civilized tourists every year, and conduct public publicity and recognition.

8. Incorporate relevant contents of civilized tourism into primary and secondary schools.

Strengthen youth education, and add civilized tourism-related content in classroom education and extracurricular education textbooks for primary and secondary school students.

9. Pay attention to pre-training and post-summary.

Travel agencies should educate tourists on civilized tourism behavior before organizing group tours, explain the customs, etiquette norms, national taboos and behavior patterns of the destination, organize civilized tourism examinations when necessary, and sign the Commitment Letter on Civilized Tourism. In tourism activities, tour guides should promptly remind and stop the uncivilized behavior of tourists.

10. Set up warning signs or posters at scenic spots.

Attractive placards, posters, public service advertisements, etc. can be set up in tourist attractions to make the civilized behavior of tourism subtle and deeply rooted in the hearts of the people. Prompt sentences to remind tourists of civilized behavior are printed on printed tickets and tour guide maps in tourist attractions, so that tourists can begin to receive tourism civilization education and tips as soon as they enter the scenic spots.

1 1 Strengthen the civilized supervision of scenic spots.

Supervision posts and picket patrols can be set up in tourist attractions to correct and stop uncivilized behavior of tourists anytime and anywhere.

12. Convenient and reasonable sanitary facilities

Convenient facilities in scenic spots, such as trash cans, should be set up reasonably and scientifically. It can be designed as a cartoon or a landscape, which can be integrated with the scenic spots to enhance the appreciation.

13. Advocate civilized tourism discussion and grand meeting.

You can open a column in the media and organize a big discussion on "civilized tourism"; Hold uncivilized behavior photography and DV contest in tourism; Carry out "I and Civilized Tourism" essay competition, speeches and other activities.

14. reorganize the tour guide team and improve the quality of tour guides.

The relevant departments of the state should conduct spot checks on the tour guide words of tourist attractions, rectify the tour guide team and improve the quality of tour guides. It is strictly forbidden for tour guides to make things up out of nothing, tell pornographic jokes and political jokes.

15. party member cadres take the lead in setting an example.

Party member cadres and state officials are the backbone of society and should set an example in civilized tourism.

16. Making a propaganda film of tourism civilization

We can make a high-quality propaganda film of 10 minutes, and broadcast it in planes, trains, cars, ships and scenic spots, so that tourists can receive civilized education anytime and anywhere.

17. Starting from now, starting from small things.

Civilization starts from school and family, and takes moral construction and civilization construction as important teaching contents.

18. Edit, publish or distribute the general situation of tourist countries (places)

Professional personnel organized by the state shall edit and publish the propaganda film and pamphlet "China citizens' travel instructions to XX country (region)" according to the country or region, and broadcast and distribute it in public places such as TV, airports, railways and scenic spots.

19. Establish a reward and punishment system

Typical tourism behaviors should be publicized and commended, and certain material rewards should be given. Informed criticism travel agencies or individuals with uncivilized behavior, and cancel the business qualification of travel agencies with bad influence.

20 tourism enterprises pay attention to civilized tourism, as an important part of the annual review or assessment.

The National Tourism Administration should compile and publish a new training manual for (outbound) tour leaders, focusing on increasing the content of civilized tourism and making it an important part of the qualification examination for (outbound) tour leaders and travel agency employees.