Traditional Culture Encyclopedia - Travel guide - How much compensation will you get when you encounter a complaint from a black car and black tour guide while traveling?

How much compensation will you get when you encounter a complaint from a black car and black tour guide while traveling?

The Compensation Standard for Travel Agencies clearly stipulates that tour guides will be punished for changing travel items and increasing shopping times without authorization.

"Standard" stipulates that if the tourists can't make the trip due to the travel agency's reasons and fail to notify the tourists three days in advance (outbound travel should be seven days in advance), the travel agency shall bear the liability for breach of contract and compensate the tourists for the liquidated damages of 10%; In addition, if the tourist attractions arranged by the travel agency cannot be visited due to the scenic spots, the travel agency shall refund the scenic spot tickets and tour guide fees, and compensate the liquidated damages of 20% of the refunded fees.

In addition to the travel agency's liability for breach of contract, this clause also clearly regulates the tour guide business. According to the standard, if the tour guide fails to provide tour guide service according to the requirements of the state or the tourism industry for guest service standards, the travel agency shall compensate the tourists for twice the cost of tour guide service. If the tour guide arbitrarily changes the activity schedule, reduces or changes the tour items, the travel agency shall refund the scenic spot tickets and tour guide service fees, and compensate the same amount of liquidated damages; In violation of the agreement, the tour guide increases catering, entertainment, medical care and other items without authorization, and the travel agency bears all the expenses of the tourists; Tour guides violate the contract or itinerary, increase the number of shopping without authorization, and refund 20% of the tourists' shopping price each time; Tour guides arrange tourists to shop in shops designated by non-tourism departments without authorization, and the purchased goods are fake and shoddy goods, and the travel agency shall compensate the tourists for all the losses; If the tour guide peddles goods privately, the travel agency shall refund the tourists' shopping money in full.