How to solve disputes in the process of tourism?

2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations;

3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;

4. Bring a lawsuit to the people's court;

5. Tourists have the right to ask the travel agency to return the goods within 30 days after the end of the travel itinerary, and pay the return money in advance, or refund the expenses of paid travel items.

legal ground

Article 128 of the Contract Law stipulates that the parties may settle contract disputes through conciliation or mediation.

If the parties are unwilling to settle or mediate, or the settlement or mediation fails, they may apply to an arbitration institution for arbitration according to the arbitration agreement. The parties to a foreign-related contract may apply for arbitration to an arbitration institution in China or other arbitration institutions according to the arbitration agreement. If the parties have not concluded an arbitration agreement or the arbitration agreement is invalid, they may bring a suit in a people's court. The parties shall perform legally effective judgments, arbitral awards and conciliation statements; Refuses to execute, the other party may request the people's court for execution. (The Contract Law will expire on 65438+February 3, 20201day).

Article 593 of the Civil Code stipulates that if one party breaches the contract due to the reasons of a third party, it shall be liable to the other party for breach of contract according to law. Disputes between the parties and the third party shall be handled according to law or in accordance with the agreement. (The Civil Code will come into effect on 20211).