Tongcheng Travel official website Customer Service Phone

Tongcheng's customer service telephone number is 957 1 1.

The service time of the tourist hotline is 7×24 hours.

When users encounter travel problems in the same journey, they can also call the same journey service hotline 40077777 or E Long service hotline 40093333, and the same journey will provide users with 7×24-hour service to escort the journey.

Guarantee of quick response to complaints:

In case of complaints from Tongcheng users, Tongcheng will respond in time and deal with them quickly. Tongcheng's complaint handling principle is to handle complaints on the same day, continuously monitor the quality of complaint handling and improve the user experience.

Advance payment guarantee:

In case of economic losses caused by the same trip, the same trip adopts a quick question review mechanism. In view of the losses caused by the same-way travel, the same-way travel will first bear and pay compensation, giving priority to protecting the legitimate rights and interests of consumers.

Matters needing attention for refund in the same journey:

Refund can only be refunded at the place where the ticket is issued. If you didn't buy the ticket at this ticket office, the guest can only cancel the seat, and write on the last page of the ticket that the guest applied for a refund on X, X, X, X, and X, and affix the official seal. If there is an official seal of flight delay on the back of the ticket, it will be refunded free of charge.