Is SM Duty Free Shop good? Shopping guide for SM Duty Free Shop in South Korea.

Everyone still cannot go out without shopping, so today I will tell you about the shopping guide of SM Duty Free Shop in South Korea. The main thing is to introduce to you how to pick up and exchange goods at this duty free shop after shopping. Or some matters related to returns. Branch Introduction

(Incheon Airport Store, Seoul Store)

(1) Incheon Airport Store

Address: Gates 12 and 14 of the East Departure Hall

Business hours: 06:30-21:30. After the business hours, you can pick up the goods not at the pay&collect

counter, but at the food counter in the GM store that operates 24 hours a day. In Zhengguanzhuang, the food and electronics counters are open 24 hours a day.

(2) Seoul Store

Address: 1F - 6F, Ground Floor, 5gil41SM Online Duty Free Shop, Insadong, Jongno-gu, Seoul

Business hours: 10: 00—20:00

Transportation: ①Taxi: Go straight at Jonggak Intersection, or turn right at Jonggak Intersection when coming from Jongno 2-ga, pass Gyeongsang Building and turn right again. You can see the SM Duty Free Shop Building (former Hanado Lok Headquarters Building) on ??the right - When coming from Gwanghwamun or Chosi Temple, you are not allowed to turn left - Customers who drive alone are provided with free parking service when they purchase more than $1 . ②Bus: Jonggak Station (Exit 3

or Exit 3-1)

Seoul Store Mall Guide:

B1F: Luxury Boutique/Luxury Watches

1F: Luxury fashion

2F: Foreign cosmetics/perfume

3F: Korean cosmetics/fashion accessories/sunglasses/watches/jewelry

< p>4F: Food/Electronics/Fashion Goods/Alcohol/Cigarettes

5F: Korean Drama Mall

6F: Cafe/VIP Lounge/Member/Gift Counter

(3) Insadong SM Duty Free Shop

Address: Located in the representative traditional cultural street of Seoul, Insadong Hana Travel Company, from the basement 1st floor to the 6th floor above ground

Shopping mall Guide: There are brand-name watch and clothing stores on the first floor underground, imported cosmetics brands on the second floor, and luxury shopping malls on the first floor for high-end brand-name goods. There is a "Korean baby products store" on the first floor and a "K-cosmetics area" on the second floor.

What brands are there: COACH, BALLY, VERSACE, Etro, FranckMuller, Marc

Jacobs and other famous overseas brands and Estee Lauder, Sulwhasoo, WHOO, Cheong Kwan Jang, etc.) Online Duty Free Shop Shopping Guide

(1) Online shopping step guide

Visit the shopping website and register as a member (SM Duty Free Shop payment network supports members and non-members. However, you need to register as a member to enjoy cash points and discounts Coupons and other discounts. Members must register in the name of the person who is leaving the country. )

Select the product and put it in the ordering cart (Select the product you want to order. You can put it in the ordering cart or pay attention to the product. If there is no product you want, When the product you are looking for is out of stock, you can apply for a special order)

Fill in the order and the order is successful (enter the exit information and buyer information, confirm whether the cash points discount and coupon are used, etc.) Order. After the order is completed, print the exchange coupon. If it cannot be printed, please record the order number, item and quantity. There is no need to print the exchange coupon when using the mobile website or mobile app)

Goods (when leaving the country, please bring the passport, boarding pass and exchange voucher of the person leaving the country to exchange for the purchased goods. When leaving the country, you cannot pick up the goods except at the pick-up area. When picking up the goods, you must check the item and quantity of the goods, and sign in the receipt column Receive the goods after signing. If there is any abnormality with the goods, please inform the staff at the pick-up area. We will not be responsible for any problems with the goods after picking up the goods and leaving the country. )

(2) Duty-free shop shopping guide

Tourists and other customers who are about to leave the country can use the SM Duty Free Shop payment network.

The purchased goods must be collected at the designated pick-up location on the day of departure.

When visiting duty-free shops, please bring the passport of the person leaving the country, and write down the date of departure and flight number.

When purchasing goods in duty-free shops (physical stores, online shopping, mobile phones), you can start ordering 00 days before leaving the country.

For the ordering time in duty-free shops, please refer to the "Ordering Time" in the quick menu.

(3) Precautions for shopping in duty-free shops

Duty-free limit

The purchase limit for Korean nationals leaving South Korea is $3,000 (excluding Korean products).

For Koreans and foreigners re-entering the country, the tax-free limit is $600 (including Korean goods).

Bringing duty-free goods into South Korea

When you re-enter Korea with duty-free goods purchased, including goods purchased abroad, and the total amount exceeds $600, you must declare customs when entering South Korea.

Taxes and surcharges will be paid if you fail to declare. If you fail to declare intentionally or declare intentionally, you will be punished in accordance with relevant laws.

The Customs Department uses computer systems to record and manage the personal information and purchase lists of people traveling abroad who purchase duty-free goods.

If the amount exceeds US$600, it may be subject to inspection upon entry based on the computer system records held by the Customs Department.

Change/Cancel Departure Date

When changing the departure date, please contact the Customer Service Center (1522-0800) to notify the change information.

If you want to cancel your departure, please contact the customer service center.

Inquiry guide to the expected tax amount for items exceeding the duty-free scope

When bringing goods beyond the duty-free scope into South Korea, please log on to the official website of the Customs Service (www.customs.go.kr) for specific taxes. Please check the "Estimated Tax Inquiry for Carry-On Items" page.

Guidelines for items prohibited from carrying liquids/gels in the cabin

With the increasing international terrorism caused by liquid bombs, in accordance with the ICAO advisory decision, restrictions on carrying liquids and gels are Glues and items cannot enter the cabin, please refer to this when purchasing products.

(4) Things to note when picking up the goods

The goods must be picked up at the airport pick-up area of ??SM Duty Free Shop.

Items are not shipped to the customer's place of residence.

Must be picked up before leaving the country, no delivery or storage services are provided

(5) Cancellation guide

Cancel the order on my homepage>Order details Cancel directly.

Click the order number and then click the Cancel Order button at the bottom of the order to cancel the order.

The order cannot be canceled when the order status of the product is not "ordered", please contact the customer service center.

Outside the customer service center consultation hours, please leave a message via 1:1 consultation.

Customer Service Center: 1522-0800/Customer Service Center Consultation Hours: 09:00—19:00

(6) Exchange/Return/Refund Guide

A. Exchanges and refunds can be made within 30 days of receiving the goods. However, if the packaging of the product is opened or damaged due to the customer, or the product has been used by the customer and has lost its sales value, no exchange or refund will be allowed.

If the product is different from the logo, advertising or contract content, exchange or refund can be made within 3 months after receiving the product (within 30 days since the details are discovered).

The exchange and refund process for duty-free goods is carried out in accordance with the tariff law. If the customer applies for a return due to a change of heart, the customer will be responsible for the shipping costs.

For goods under $600, the exchange and refund process: There is no need to go through international mail, or hand the goods over to Korean customs or detain the goods. Exchanges and refunds can be made directly.

Exchange and refund process for goods over $600: You need to send the goods from overseas via international mail, or bring them back to South Korea, and hand over the goods to Korean customs or detain them before you can exchange or refund them.

※Exchanges are limited to the same product. If there is no stock, you cannot apply for exchange. When returning goods, all gifts given during purchase will be taken back.

B. If the customer applies for a return due to a change of heart, the exchange/return can only be processed if the product has not been used within 15 days after receiving it. However, duty-free products cannot be exchanged or returned if the product loses its sales value due to the packaging being opened or damaged, or because the customer has used part or all of the product.

C. When returning goods via international mail, the customer is responsible for the shipping costs.

D. First call the customer service center (1522-0800) to apply for return, then visit the corresponding store or return the product by international mail, and wait until the product is confirmed before proceeding with the return process. If there is a problem with the quality of the product, exchanges are limited to the same product. When a customer changes his mind and applies for an exchange, he cannot apply for an exchange if there is no stock.

E. When returning goods, all gifts, gift certificates, coupons, etc. given during purchase will be taken back.

F. If the total amount of the return exceeds US$600 (subject to customers who entered the country after September 5, 2014), the return must be sent by EMS or brought back to South Korea. When handing the goods to Korean customs at the exit point, the goods must also be returned. Items can be canceled. However, if you are returning the item via international mail, you must notify the customer service center immediately after mailing the package.

G. If there is a problem with the quality of the product, please call the customer service center (1522-0800) for consultation.

H. Tourists must declare and detain relevant goods at the customs when re-entering the country. If they are not declared, they will not be returned. Pick-up area guide

Which places can pick up the goods: Incheon International Airport (terminal building, boarding building), Gimpo International Airport, Gimhae International Airport, Jeju International Airport, Cheongju International Airport, Daegu International Airport, Muan International Airport, Yangyang International Airport, Incheon Terminal 1, Incheon Terminal 2, Busan International Terminal

(1) Incheon International Airport Terminal (Eastern Terminal)

Location : When taking domestic airlines such as Korean Air, Asiana Airlines, Jeju Air, Jin Air, etc., you will be located on the No. 3 departure inspection platform. (Gate 26)

(2) Incheon International Airport (boarding building)

Location: Take foreign airlines and Korean airlines (Tulway Air, Eastar Air, etc. ) When leaving the country, after getting off the circular train, it is located behind the duty-free shop in the center of Gate 117 on the 3rd floor.

(3) Gimpo International Airport

Location: Pass the exit checkpoint on the 3rd floor, opposite to the gate 37.

(4) Gimhae International Airport

Location: Pass the exit checkpoint on the 2nd floor, opposite the No. 2 boarding gate.

(5) Jeju International Airport

Location: Pass through the immigration inspection desk on the 3rd floor and pass by the lounge

(6) Cheongju International Airport

Location: Pass the immigration checkpoint, opposite the immigration checkpoint.

(7) Daegu International Airport

Location: Pass the exit checkpoint on the 2nd floor, located on the left.

(8) Muan International Airport

Location: Located on the far right after passing the immigration clearance desk

(9) Xiangyang International Airport

< p>Location: Located on the left side of the airport duty-free shop opposite after passing the immigration clearance desk.

(10) Incheon Port 1st Pier (Incheon Port International Passenger Terminal 1)

Location: Pass the immigration clearance counter on the 3rd floor, located on the left side of the elevator in the direction of the ferry entrance.

(11) Incheon Port 2nd Terminal (Incheon Port International Passenger Terminal 2)

Location: Pass the immigration clearance counter on the 1st floor, located on the left side of the ferry entrance.

(12)Busan International Terminal

Location: Located inside the departure hall on the 3rd floor of the terminal building.