Tourist complaint telephone number 1230 1

The tourist complaint telephone number 1230 1 is a national unified telephone platform for tourist destination consultation service, and it is a technical service hotline promoted by the National Tourism Administration to provide public consultation, tourist complaints, tourist rescue and solve various problems in tourism.

1230 1 tourist service hotline is a public service hotline invested by the national tourism administration and set up by provincial tourism bureaus. Mainly based on travel inquiries, travel complaints, travel rescue and travel tips, it solves various problems encountered by consumers before and during travel. Hotline service can be carried out by computer automatic answering and manual answering to realize two-way communication with the public. Through continuous improvement of functions, it can provide standardized, comprehensive, convenient and economical diversified services for the public, and enhance the service image and influence of tourism administrative departments in the public.

For example, consumers in Hunan call this hotline 1230 1 and do not need to dial the area code (that is, they can dial directly throughout the province 1230 1), and they will be charged according to local calls. Consumers from other provinces need to dial the long-distance area code 073 1 to call this hotline in Hunan. 1230 1 hotline * * * There are five seats, which provide consultation services to consumers 24 hours a day, and all consultation services are free of charge.

Hunan province 1230 1 tourism service hotline construction is an important content of Hunan tourism information construction. After a period of preparation and implementation, tourism information collection, number filing, venue rental, equipment installation, line layout, software and hardware integration, and seat service personnel training have been completed. The opening of the tourism service hotline will complement Hunan Tourism Network, Hunan Integrity Tourism Management System, Hunan Tourism Channel and Hunan Tourism (Magazine), and build a three-dimensional tourism propaganda situation such as network, radio, telephone and print media, which will play a positive role in further improving the service function and tourism information construction of Hunan tourism and expanding Hunan tourism economy.

legal ground

Article 91 of the Tourism Law of the People's Republic of China People's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant. Article 92 Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate;

(two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations;

(three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration;

(4) bring a lawsuit to the people's court.