How do tourism services handle complaints?

Local tourism administrative departments at all levels shall, under the leadership of the people's governments at the corresponding levels, establish and improve the working mechanism of relevant administrative departments in handling tourism complaints. Article 4 When handling tourist complaints, a tourist complaint handling institution finds that the respondent and its staff have committed illegal and criminal acts, it shall impose administrative punishment in accordance with the provisions of laws, regulations and rules, and put forward suggestions on administrative punishment to the relevant administrative departments or transfer them to judicial organs. Chapter II Jurisdiction Article 5 Tourism complaints shall be under the jurisdiction of the local tourism complaint handling institutions at or above the county level where the tourism contract is signed or where the respondent is located.

If it is necessary to immediately stop and correct the damage behavior of the respondent, it shall be under the jurisdiction of the tourism complaint handling institution where the damage behavior occurred. Article 6 A higher-level tourist complaint handling institution has the right to handle complaint cases under the jurisdiction of a lower-level tourist complaint handling institution. Article 7 In the event of a jurisdiction dispute, the tourist complaint handling institution may determine it through consultation, or report it to the superior tourist complaint handling institution of * * * for designation of jurisdiction. Chapter III Acceptance Article 8 Which of the following matters can a complainant complain to the tourist complaint handling institution?

(a) the tour operator violates the contract;

(2) The complainant's personal and property damage is caused by the responsibility of the tour operator;

(three) due to force majeure or accidents, the travel contract can not be fulfilled or can not be fully fulfilled, and the complainant and the respondent have disputes;

(four) other acts that damage the legitimate rights and interests of tourists. Article 9 The following circumstances shall not be accepted:

(a) the people's court, arbitration institution, other administrative departments or social mediation institutions have accepted or dealt with repeatedly;

(2) The tourist complaint handling institution has dealt with it, and there is no new situation or new reason;

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