China National Tourism Administration's complaint telephone number

1230 1 tourist service hotline is a public service hotline invested by the national tourism administration and set up by provincial tourism bureaus.

On September 20 15, 1230 1 national intelligent tourism service platform (1230 1 platform) was officially put into operation, which mainly provides travel information, travel complaints, travel rescue and travel tips to solve various problems encountered by consumers before and during travel. Hotline service can be carried out by computer automatic answering and manual answering to realize two-way communication with the public. Through continuous improvement of functions, it can provide standardized, comprehensive, convenient and economical diversified services for the public, and enhance the service image and influence of tourism administrative departments in the public.

If you encounter acts that infringe on your legitimate rights and interests during your trip, don't take excessive actions and stay calm quickly. You must make a complaint through the platform 1230 1 in time and seek the help of relevant government departments. If you have any questions, you can also inquire through 1230 1

Disputes between tourists and tour operators can be resolved through the following channels:

1, the tour operator unilaterally breaches the contract;

2. The tourism services provided by tour operators have obviously shrunk;

3. The tour operator causes the tourists' luggage to be lost;

4, tourism operators intentionally or negligently caused personal injury to tourists;

5. Tour operators cheat tourists and harm their interests, such as recommending and selling fake and inferior products to tourists, making excuses and increasing expenses without authorization;

6. Employees of tourism business units accept kickbacks or ask for tips;

7 other acts that harm the interests of tourists.