How can I complain if I don't refund my money on the same journey?

You can call 123 15 to make a complaint.

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 11 A consumer complaint shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.

Article 12 If a consumer complains through a letter, fax, short message, e-mail, 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc. If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.

"123 15" is a consumer complaint hotline set up by People's Republic of China (PRC) and the State Administration for Industry and Commerce on March 1999, and then launched on 123 15 Internet platform.

The State Administration of Market Supervision recently announced that by the end of 2020, the telephone number of market supervision complaints will be unified as "123 15".