Service process of local tour guides

The service flow of the local escort includes service preparation, pick-up service, hotel check-in, inspection, schedule appointment and sightseeing service, as follows:

I. Service preparation:

1. After receiving the reception plan of the tour group, the local escort should read it carefully, be familiar with the reception plan, and understand the basic situation and schedule of the tour group.

2. Contact the tour leader or the tour leader in advance to agree on the time and place of picking up the plane.

3. According to the arrival time of the tour group, contact the driver in advance and arrange the pick-up vehicle to ensure the pick-up on time.

4. Prepare necessary tickets and forms, such as scenic spot tickets and dining menus.

5. Prepare tour group certificates and articles, such as tour guide cards, tour guide flags, stop signs, settlement vouchers, etc.

Second, the docking service:

1. Before the tour group arrives at the airport (or station or wharf), the local accompanying personnel should arrive at the pick-up place in advance, so as to identify the group and greet them in time.

2. Meet the team leader or team leader for the first time, exchange contact information and confirm the number of team members and luggage.

3. Assist the tour group to stay in the hotel, introduce the hotel and surrounding environment to tourists, lead the tour group into the room and arrange luggage storage.

4. Conduct the first tour guide at an appropriate time, introduce local customs and tourist attractions, and help tourists adapt to the environment as soon as possible.

Three. Hotel check-in service:

1. Help tourists get familiar with room facilities and usage, remind tourists to pay attention to safety and save water and electricity.

2. Introduce the location and usage of restaurants, bars, cafes and other places in the hotel.

3. Answer tourists' questions and provide necessary help.

Four. Check and agree the timetable:

1. Before the tour begins, the local escort should negotiate with the tour leader and the whole escort to determine the tour itinerary.

2. In the process of traveling, if it is necessary to adjust the itinerary under special circumstances, you should communicate and negotiate with the tour leader and accompanying personnel in time.

3. In the process of traveling, local escorts should always pay attention to tourists' reactions and opinions, and adjust activities in time to meet the needs of tourists.

Verb (short for verb) Travel service:

1. Before traveling, the local escort should introduce the historical background, cultural connotation and tour route of the scenic spots to tourists.

2. At the entrance of the scenic spot, assist tourists to purchase tickets or register to ensure smooth entry into the scenic spot.

3. During the tour, explain and introduce the scenery one by one, answer the tourists' questions and help them better understand the local history and culture.

4. In the process of traveling, remind tourists to pay attention to safety, observe the regulations of scenic spots and protect the environment.

5. Assist tourists to buy souvenirs, drinks and other items at the exit of scenic spots.