How to deal with being cheated by a tour guide when traveling in Yunnan?

When encountered, the treatment method is as follows:

First, what should tourists pay attention to before choosing a tour group?

1, you must choose a regular travel agency, and don't believe the rhetoric of soliciting customers from railway stations and bus stations. Everyone is the same.

2. Try to choose a trip that is purely fun and does not require your own money. This kind of travel is generally more expensive than similar travel, but it is relatively safe. If you have to choose a low-priced group, you should be mentally prepared. Nothing for nothing. According to the regulations of the National Tourism Administration, tourists who sign up for low-cost tours are not protected.

3. I signed up for a high-priced pure play group, was cheated or sold by a travel agency, and went to a local shopping group.

Two, tourism-related tour groups cheating, compulsory shopping categories:

1. Travel agencies and tour guides force tourists to shop by threatening or intimidating tourists;

2. The shopping places arranged by travel agencies and tour guides are illegal or not open to the public;

3 travel agencies arrange shopping without the written consent of tourists;

4. Travel agencies and tour guides arrange shopping places to sell adulterated and adulterated goods, so as to confuse the genuine with the fake, shoddy and pass unqualified products off as qualified products;

5. Travel agencies and tour guides know or should know that the operators of shopping places have records that seriously damage the rights and interests of tourists;

6. Travel agencies and tour guides collect kickbacks and other illegitimate interests from shopping operators;

7. The operators of shopping places are under the circumstances stipulated in Article 56 of the Consumer Protection Law;

8. Other acts of travel agencies, tour guides and shopping place operators that harm the legitimate rights and interests of tourists by arranging shopping as stipulated by laws and regulations.

Third, how to deal with the forced shopping of tour guides. In this case, we must deal with it calmly. Never argue with the tour guide on the spot. After all, you are in a different place at this time, and you are not familiar with the local situation. Afterwards, you can appeal or report the misconduct of tour guides or tour groups through legal channels. Therefore, in China's latest tourism law, when tourists think that their legitimate rights and interests have been violated, there are four ways to protect their rights.

1. If a consumer encounters a dispute while traveling, it can be resolved through negotiation between both parties;

2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations;

3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;

At the same time, you can also bring a lawsuit to the court.

Four, cheating, compulsory shopping behavior related penalties:

According to the law, if tourists are forced to shop, the tourism administrative department or the industrial and commercial administrative department shall order them to make corrections, and impose a fine of 6,543,800 yuan and 500,000 yuan on the travel agency and 6,543,800 yuan and 50,000 yuan on the tour guide. If the circumstances are serious, the business license and tour guide card of the travel agency may be revoked. Moreover, the travel agency has to pay the tourists a penalty of 20% of the total travel expenses.

Article 59 of the Travel Agency Regulations implemented in China stipulates that:

In violation of the provisions of these regulations, if a travel agency has any of the following circumstances, it shall be ordered by the tourism administrative department or the administrative department for industry and commerce to make corrections, and a fine of 654.38+ 10,000 yuan and 500,000 yuan shall be imposed; For tour guides and tour leaders, the tourism administrative department shall order them to make corrections and impose a fine of 1000 yuan to 50,000 yuan; If the circumstances are serious, the business license, tour guide card or tour guide card of the travel agency shall be revoked:

(a) refusing to perform the obligations stipulated in the travel contract;

(2) The itinerary arranged in the travel contract changes due to force majeure;

(3) Deceiving or coercing tourists to shop or participate in sightseeing projects that need to be paid separately.

The above are the solutions that tourists can take when they encounter forced shopping by tour guides, and the relevant legal penalties that such tour groups and staff will accept. I hope I can help you.