Can I complain to the Tourism Bureau if I have not signed a travel contract?

According to the Interim Measures for Compensation for Quality Margin of Travel Agencies issued by the National Tourism Administration, if the travel agency fails to make a trip, it should inform the tourists three days in advance (outbound travel should be seven days in advance), otherwise it should bear the liability for breach of contract and compensate the tourists for the liquidated damages of 10%. I was told five days in advance that you didn't sign the contract. You can refund the deposit at most. See if it's written on the ticket where you paid the deposit.

Times 65438+1October 30th (Reporter Yuan) On the morning of the 30th, Jinan Tourism Bureau held a hearing on administrative punishment of Kang Hui Tourism Group Jinan International Travel Service Co., Ltd. Kang Hui International Travel Service was entrusted by Jiyang Guoshun Travel Agency to organize 16 tourists to travel to South Korea in August this year without signing a contract, and may face a fine of 20,000 yuan. Kang Hui International Travel Service defended this at the hearing, and the relevant person in charge of the Municipal Tourism Bureau said that the punishment should be reconsidered.

At the beginning of August this year, Ms. Zhang, a citizen of Jiyang, complained to the Jinan Tourism Supervision Detachment that she and her friends signed up for a 6-day tour of South Korea through Jiyang Guoshun Travel Agency. After arriving at the destination, the reception travel agency became Jinan Kang Hui International Travel Agency, but she never signed a travel contract with Kang Hui Travel Agency.

In this regard, Jinan Tourism Supervision Detachment has made a decision to "punish Kang Hui International Travel Service for 20,000 yuan". In the face of punishment, Kang Hui Travel Agency filed a hearing request with Jinan Tourism Bureau.

At the hearing, two investigators of the supervision detachment said that the decision on the punishment of Kang Hui International Travel Service was based on Article 28 of the Travel Agency Regulations, which stipulated that travel agencies should sign travel contracts with tourists when providing services to them, and specify relevant matters. "The travel agency sent 16 tourists to South Korea without signing a contract. The facts are clear and violate relevant laws and regulations. The relevant departments imposed a fine of 20,000 yuan according to law. " Investigators said.

In this regard, the attorney of Kang Hui Travel Agency said that Ms. Zhang and other 15 tourists did not register directly from Kang Hui, but through Jiyang Guoshun Travel Agency. "After Guoshun Travel Agency took over the team, it entrusted the team to us. A trust relationship has been formed between us. Therefore, we believe that the object of punishment by the relevant departments is wrong and the responsibility should be borne by Guoshun Travel Agency. " At the hearing, the reporter saw the tourist feedback form presented by Kang Hui Travel Agency, which showed that 16 tourists were satisfied with the service. Subsequently, his attorney showed Kang Hui the relevant documents provided by Guoshun Travel Agency when entrusting cooperation. "In the process of entrustment by both parties, Guoshun Travel Agency presented the relevant deposit receipt, payment notice and responsibility guarantee. Although it is stamped with the official seal of Guo Xin Travel Agency instead of Guoshun Travel Agency, the official seal means that it is qualified to receive tourists, so we have no doubt. " The attorney of Kang Hui Travel Agency said. However, the case-handling personnel of the supervision detachment said that Guoshun Travel Agency was applying for a business license in early August and officially completed industrial and commercial registration on August 23, which means that the travel agency was not qualified to receive tourists before August 23.

The penalty hearing lasted about 1 hour. After the meeting, the relevant person in charge of the Municipal Tourism Bureau said that the relevant departments will further verify the information and evidence submitted by both parties, and whether to implement the fine needs to be reconsidered.

What if the travel agency doesn't sign a travel contract with us? —————

Q: During the May Day holiday, our family went out to travel together. After the trip, because we were dissatisfied with the problems that occurred during the trip, we wanted to go to the Tourism Bureau to complain to the travel agency. However, when I was preparing to complain, I found that because of the reasons in the early stage of the tour, my mother found a travel agency and decided the itinerary. But the travel agency didn't sign a travel contract with us. What should we do in this situation? If you complain to the Tourism Bureau about this situation, what will the Tourism Bureau do under normal circumstances? I hope a professional can help me!

A: Hello, I am engaged in tourism.

Generally, guests have to sign a contract before going out. This situation like yours should not happen!

First of all, you don't have to worry. Besides the contract, are there any other receipts and travel agency information? You are ready for all this, and then write a statement and submit it directly to the tourism bureau!

Such a travel agency is a stain on our tourism industry, and the tourism bureau will generally stand on the side of tourists. If this situation is serious, the Tourism Bureau will be closed down!

Finally, I hope everyone will pay attention. You must be careful when you travel next time. Some irregular travel agencies go to black groups. Be sure to sign a travel contract before you travel and find some regular travel agencies. Don't be greedy and cheap, or you will lose more than just money ~!

I hope my answer can help you a little! Thank you~