Wuhan City “One-Day Tour” Management Measures

Article 1: In order to protect the legitimate rights and interests of tourists and tourism operators and maintain the order of the tourism market, these Measures are formulated in accordance with the "Wuhan Tourism Management Regulations" (hereinafter referred to as the "Regulations") and relevant regulations. Article 2 The term "one-day tour" as mentioned in these Measures refers to tourism operations in which units and individuals engaged in tourism business (hereinafter referred to as tourism operators) organize travel groups or individual tourists to conduct sightseeing and tours according to prescribed travel routes. Activity. Article 3: These measures apply to the management of "one-day tours" within the administrative area of ??this city. Article 4 The municipal tourism administrative department and the tourism management agency determined by the district people's government (hereinafter collectively referred to as the tourism administrative department) are responsible for the management of "one-day tours" within their respective administrative regions in accordance with the prescribed authority.

The public security, transportation, public utility, price, taxation, industry and commerce departments and relevant tourism resource authorities should jointly manage "one-day tours" according to their respective responsibilities. Article 5 The municipal tourism administrative department shall strengthen the macro-control and management of the "one-day tour" market, and, in conjunction with the relevant tourism resources departments and other relevant departments, formulate a development plan for the "one-day tour" tourism industry in accordance with the city's overall plan. Reasonably determine the "one-day tour" route. Article 6: Encourage units, individuals and overseas investors to develop "one-day tour" tourism resources as planned, build new tourism service outlets, and engage in "one-day tour" operations to promote the development of the tourism industry and meet citizens' travel needs.

Tourism operators should adhere to the principles of operating in accordance with the law, honesty and credit, and fair competition. Article 7 Those engaged in "one-day tour" business shall meet the conditions specified in Article 14 of the "Regulations" and submit a written application to the municipal tourism administrative department with the following information:

(1) "One-day tour" operation feasibility plan;

(2) Documents and business licenses permitting tourism operations;

(3) Documents proving fixed business locations and vehicle parking locations ;

(4) The driving license and insurance certificate of the special vehicle, the urban bus operation certificate issued by the municipal public utility administrative department and the road passenger transport business qualification certificate issued by the municipal transportation administrative department;< /p>

(5) Documents proving that the driver of the special tourist vehicle has formal driving experience of more than 5 years (including 5 years);

(6) Certificate of tour guide qualifications for the tour guide.

If a travel agency applies to engage in "one-day tour" operations, it should also provide a copy of the tourism business license and business license. Article 8 The municipal tourism administrative department shall complete the review of the application for engaging in "one-day tour" business within 15 days from the date of receipt of the written application; if the procedures are complete and comply with the "one-day tour" tourism development plan, it shall be Approval; if disapproval, reasons should be stated. Article 9 Tourism operators and their employees shall abide by the following regulations:

(1) Do not change the determined tourist routes, tourist attractions and activity times without authorization;

(2) Do not force tourists to visit or consume against their wishes;

(3) Send (receive) cars at the approved sending (receiving) points and do not solicit tourists back and forth;

(4) ) Do not ask for tips or rebates in disguised form;

(5) Implement the charging standards stipulated by the price department, and implement clear and actual prices; if additional services need to be charged during the tour, the tourists’ consent must be obtained in advance Agree;

(6) Establish and conscientiously implement a safety management system and apply for travel accident insurance for tourists;

(7) Tour guides receive professional training designated by the municipal tourism administrative department Pass the unit training and assessment, obtain the "One-Day Tour" tour guide's employment certificate, and wear a badge uniformly issued by the municipal tourism administrative department when guiding;

(8) Strengthen personnel to ensure driving safety and be familiar with tourism Safety accident handling procedures, and properly handle accidents;

(9) Other relevant provisions of laws and regulations. Article 10 "One-day tour" tourist vehicles should comply with the following regulations:

(1) The vehicle is in good condition, clean and beautiful inside and outside the vehicle, and uses fixed seats;

(2) In Spray the name of the unit to which it belongs and the tourism complaint telephone number on the outside of the vehicle body;

(3) Post the "One-Day Tour" vehicle logo issued by the municipal tourism administrative department and the "One-Day Tour" vehicle logo supervised by the municipal price department at the prescribed location. "Tour" route price list, "Tourist Instructions", etc.;

(4) Service facilities such as loudspeakers, radio communication equipment and carriage fire-fighting equipment are complete and effective.

Tourist vehicles engaged in "one-day tour" passenger transport on highways should carry a "Road Transport Certificate" issued by the municipal transportation administrative department. Article 11 The tourism administrative department must strengthen the supervision and management of "one-day tour" activities and establish and improve a complaint management system. Complaints received from tourists, operators and their employees should generally be investigated and handled within 10 days, unless the situation is complicated and the time may be extended appropriately; if the complaint should be investigated and handled by other departments according to law, it should be transferred to other departments in a timely manner. Article 12 The tourism administrative department shall strengthen tourism safety management, urge tourism operators to establish and improve tourism safety management systems, improve tourism safety facilities, and ensure the personal and property safety of tourists.

When the personal or property safety of tourists is threatened or infringed upon, the tourism administrative department shall work with the public security department to deal with it in a timely manner.

Article 13 Violations of the relevant provisions of these Measures shall be dealt with by the tourism administrative department and other relevant departments in accordance with the provisions of relevant laws and regulations; if a crime is constituted, the violation shall be submitted to the judicial authorities for criminal liability in accordance with the law.