A brief introduction to ways to resolve travel disputes

There are several ways to resolve tourism disputes:

1. Negotiate and settle with tourism operators

Negotiation is the easiest and lowest cost way to resolve disputes It is also a commonly used dispute resolution method in tourism activities. Most disputes about rights and interests in tourism are alleviated or resolved through negotiation between the two parties;

2. Request the Consumer Association for mediation

Mediation refers to an activity in which the two parties to the dispute negotiate and resolve the dispute under the auspices and coordination of a third party. The mediator for disputes over the rights and interests of tourism consumers can be consumer associations, people's mediation committees, arbitration institutions, administrative agencies, or individual citizens trusted by both parties;

3. Basis and operator The arbitration agreement reached is submitted to an arbitration institution for arbitration

Arbitration of tourism consumer rights disputes means that the two parties to the dispute reach an agreement on a voluntary basis and agree to submit the dispute resolution to a selected arbitration committee. A way to make an arbitration award on a dispute;

4. File a lawsuit in the People's Court.

Among the many ways to resolve disputes over travel consumer rights, litigation is the most complex procedure. Although this is not the only way to resolve disputes, when other methods are ineffective and you want to resolve the dispute, litigation is the final method that has to be adopted. The parties may also directly resort to litigation to resolve disputes over the rights and interests of tourism consumers without resorting to other means.

Legal basis:

Article 92 of the "Tourism Law of the People's Republic of China"

If a dispute arises between tourists and tourism operators, they may Resolve through the following channels:

(1) Negotiation between the two parties;

(2) Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization;

(3) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the tourism operator;

(4) File a lawsuit with the People's Court.