Management and Promotion of Dunhuang Tourism Network

In recent years, Dunhuang International Travel Service has won many awards such as "Best Benefit Unit in Tourism Industry", "Civilized Travel Agency" and "Customer Satisfaction Travel Agency". Quality standard Dunhuang International Travel Service has passed the ISO9002 quality certification system and adhered to the quality policy of "honesty, innovation, high quality and safety". The headquarters of Dunhuang International Travel Service formulated and promulgated the enterprise standard of tour guide service on 1997. Including: Q/CITS3060 1- Full-time Escort Work Rules Q/CTS30602- Local Escort Work Rules, Q/CTS30603- Implementation of Handling Travel Complaints, Q/CTS30604- Travel Safety Management Q/CTS30605- Lending Part-time Tour Guides, Q. CTS30607- Shopping Management of Tour Groups, etc. According to Q/CTS30603- Detailed Rules for Handling Tourist Complaints, Dunhuang China International Travel Service has set up a full-time department-Quality Supervision Team to receive tourists' complaints. In the process of complaint handling, we should follow the principle of "complaints must be handled, acceptance must be effective, and complaints must be handled" to ensure that every complaint is dealt with seriously, without prevarication, delay, protection, implementation or reply.