About how travel agencies can do a good job in customer service, especially in the network, please help, send 100 points, online and so on.

The customer service of travel agencies includes three aspects: first, the service before tourism activities, including customer discovery, effective communication with customers, marketing, sales, channel development (peer support) and so on.

Secondly, the key to service in tourism activities is tour guide service, which length of military service will not accept. Tour guide is the key factor in tourism activities.

. Third, services after tourism activities, including watching movies, getting together, integrating customer information and follow-up contact.

When applied to the network, you can do this:

1. Establish a travel agency website, publish relevant information and service introductions, and open an e-mail box to answer customers' questions, or set up an online QQ form.

2. Announce the matters needing attention in the trip online. At the same time, you can add an e-mail address to the customer registration and send relevant matters to the customer before going out.

3. Establish a customer information base. After each activity, you can post your own witnessed photos on the website.